This was my husbands and I first experience shopping for a mattress and it by far exceeded our…read moreexpectations. Both Marco and Stan were exceptional and were incredibly helpful and knowledgeable. We spent about 2 hours there taking our time and never once felt rushed during the process . Marco gave us a ton of space but was incredibly attentive as well. I highly recommend coming to this spot if you're in need of a new mattress.

Phil helped me pick out a mattress and set up delivery. I had a small issue with the delivery…read morewindow that was last minute and he was able to navigate this for me stress free. I received my mattress earlier than my delivery window and it was set up within just a few seconds. He helped me with the entire process and he really made buying and selecting a mattress an enjoyable experience. I'll recommend him to any of my friends that are ever in the market. Thank you so much!

We purchased a queen mattress from this store in March 2025. The salesmen were well informed and…read morefriendly, but we were surprised that one of them was smoking cigarettes at the counter. Had a full ashtray, so apparently a routine thing for him in the store. Fast forward several weeks and our original two week delivery window kept getting pushed out. After multiple phone calls, we finally had a delivery date. The delivery guys took the old bed, put it on their truck, and set up the new bed. As they were cleaning up, we noticed multiple stains at the foot of the mattress, possibly from shoes. Then we took a harder look and realized the sides of the mattress were frayed and dirty. Checked the tag and the mattress was manufactured two years prior! We bought a new mattress, not a showroom model or a used one. Stopped the delivery guys from leaving, took photos of what we saw on the mattress, had our old bed brought back up and set up with the old frame, and called the warehouse. The guy who answered said they didn't have the mattress we ordered, and didn't know when they would receive it, so they gave us this one. In other words, they KNEW the mattress that was delivered was used and tried to pass it off as brand new. Check reviews for other franchise stores for American Mattress. The scam is common. When you call them out on it, they say they got rid of your old bed, and offer a discount on the used one that was delivered to persuade you to keep it. One star because when I explained to the salesman that a refund was needed because we lost faith in their warehouse, he immediately refunded over $2K. He was apologetic but didn't seem at all surprised. We ended up buying a new mattress from Macys, which delivered the product we ordered, new not used, and delivered when they said they would.

The absolute best service you can ever ask for. This place knows their mattresses very well. I've…read moreused them since they have existed.

Very good service with direct opinions and great options for what I was looking for. No pressure…read moreand very accommodating service. Pleasant experience learning about several mattress options.

After weeks of shopping for a mattress and adjustable bed and not really understanding the…read more"landscape" we finally found someone with an incredible knowledge base that helped us understand what we needed for our sleeping and health needs. Sandman has a great selection of high quality mattresses and Stanley is unbelievably knowledgeable, low key, no pressure and easy to work with. Highly recommend!

Great way to buy a bed. My husband and I really needed a new bad and we really didn't want to shop…read morefor one. We saw this commercial and were near this showroom so we thought, "Why not?" It takes a minute to get comfortable but once we did, we were able to try beds without any pressure. We left not knowing what we wanted but knowing we could return at anytime so we slept on it and came back 2 weeks later with our choices narrowed down. We tried our beds again and easily made our purchase online. Financing and delivery was a breeze. We LOVE our new mattress and adjustable base. It was a tremendous value and we are sleeping very well. Like the video running in the store says, "What could be easier than that?" I highly recommend checking this place out for high quality mattresses at fair prices without the hassle.

When i saw that beautiful green truck arrive at my apartment complex, i was excited. Excellent…read moreservice bringing the mattress and foundation and placing it in my room and removing my old mattress. So quick and efficient. Thank you hassleless mattress.

We went in there tonight at 6:40 pm. The one woman working would not acknowledge, such as I can be…read morewith you shortly. She had other people, but the refusal to acknowledge was unprofessional.

Jeremy totally helped me and my brother out finding affordable, and comfortable mattresses!! When…read morewe didn't want an add on, he even gave us some recommendations of other places that sold it for cheaper! In total we weren't even there for 30 minutes! Thank you for all of your help Jeremy and making buying a mattress such a stress free experience!

they were great will be coming back again pricing was reasonable not a scam for the qaulity.read more

I can't say enough how much I love my new couch from Walter E. Smithe and how painless the…read moreexperience was for me. We had a very expensive Swedish design couch, chair and ottoman from back in the day before ergonomics was a thing. While it served its purposed and look great, me getting in and out of it was becoming a hassle as it was designed to be low, which required me and The Queen to have to rock to get out of it. I am not much for the brick and mortar shopping experience unless I have to. I was all ready to go on Amazon or Overstock to order a couch, but The Doctor said if we going to purchase one, we needed to think long term in terms of keeping it, delivery of said item and the removal of our old couch, chair and ottoman. The Doctor recommended Walter E. Smithe, so that is where we went. To understand how I shop when I in the real world, I have in my mind's eye what I am looking for and I zero on what I see that matches it in the real world. I do not like people trying to upsell me or do a hard sell. I know what I want and want to get out of the store as fast as possible. Rick Sword, Designer, assisted us in our purchase. I think I might have shocked him on how quick the sell went. As I walked into the store, I had already spotted several couches I want to look at further before settling on the one we went with. Rick was amazing and helped to move the process along quickly. Because what I saw and wanted was larger than what our area would accommodate, I would say that the process to enter the information into their system to order the custom couch took longer than me saying "I Do" to the couch I picked. Rick was very thorough in getting us through the process pretty quickly, from selecting the leather/color/texture for the material to setting up the deliver of the new couch and pick up of our old stuff. Rick was professional and very helpful, following up with us after the sale. In addition to Rick, Cory Carmelle (Order and Warranty Agent) reached out to us as well to let us know when the couch would be delivered. And on the day of deliver, the two gentlemen making the delivery were very quick, professional and nice :-) We also got a follow up email from Rick to make sure everything went well. I am very happy with the purchase and experience. Not sure what we will purchasing next, but Rick and Smithe will most definitely be on the short list.

Quality products, great new wave music and awesome staff. I've made multiple purchases and will…read morereturn

We were looking for a dining bench and found the perfect one from Blu Dot on Wayfair - the Chip…read moreBench. We weren't familiar with Blu Dot, but looked into them and found that they had a store in Chicago! The store is beautiful. The furniture is fun and well-designed. I really like their simple and modern furniture. Our dining room has a nordic vibe and this bench matches well. I'm really glad we were able to go to the store and see and sit on the bench in person. There's peace of mind when you know the chair will be comfortable and exactly what you want. Our only hesitation with buying the bench was the weight capacity. Since it's a bench, you can probably fit 2-3 people on it and we wanted to make sure it wouldn't collapse! Alexis was very helpful. She gave us some helpful specs on the bench, offered to get back to us on the weight capacity, and gave us some color swatches. The next day, Alexis emailed me with the additional information and we were able to place an order! The bench was backordered (on Wayfair and Blu Dot) and the estimated in stock date was March (3 months away)! So it was a pleasant surprise when we were notified that the bench would be delivered 2 months early! Alexis was saying that Blu Dot only gives Wayfair a limited supply of their items, so we'd be more likely to get the bench if we bought directly. It's so much better to buy direct than going through a middle-person anyway. The bench looks great in our dining room and it is very comfortable. It is sturdy and has a good weight to it. Highly recommend shopping at Blu Dot. The service and product quality are exceptional.

A $30,000 to $35,000 mistake…read more I purchased a ViSpring Tiara mattress, matching foundation, and horsehair topper from [store name]. The salesperson I dealt with was knowledgeable, professional, and pleasant throughout the process. I also tried the mattress several times before buying it, usually for about 10 minutes and once for close to half an hour. So, my review is based on the product that I absolutely hate and is one of the largest financial mistakes I have made, and not towards my salesperson whom I liked. Sadly when a product is so bad, and the outcome so poor, the end result is bad for all involved. Unfortunately, I have been extremely unhappy with the bed. My side is medium tension, which was recommended for my weight and was supposed to be the right configuration. It has not been. The mattress is uncomfortable, my back hurts, and I do not sleep well on it. I also removed the horsehair topper to see whether that was the problem. It was not. The mattress remained very uncomfortable. I recently contacted the store about purchasing another ViSpring topper that my salesperson thought would work better in my case, and in one final attempt to make the bed work. After spending roughly $30,000 to $35,000, I was offered only a 10% discount. They were not obligated to offer anything, but I found that disappointing given the amount I had already spent and the fact that the bed had not worked for me. Felt they took no responsibility for the product they represent. I understand that mattress comfort is personal, and this mattress may work well for someone else. But at the end of the day, knowledgeable and professional service does not help much when the product does not work for the customer, particularly after such a significant purchase. I tell you how bad this mattress is. Flying a lot, staying at normal business hotels at times, i find the beds at those normal hotels, even in Japan where the beds can at times be as hard as the flooring, more comfortable. They recommended ViSpring to me over Hastens, especially given the upkeep the Hastens need. We have a couple of Duxianas at home, their top model and their entry level one. Ironically Duxiana entry level is the very best of the bunch. Also have another mattress that we bought in NZ. That is very good also but you cannot find it in Chicago, and by the time you ship it here, you might as well buy the Savoir! Even taking a nap on the couch at times, i wake up and feel much better than sleeping on the ViSpring. Serious. My advice is to be extremely careful. Spend as much time as possible testing the exact mattress, foundation, firmness, and topper combination. Do not assume that the ViSpring name, beautiful materials, or recommended firmness will guarantee comfort. For me, this was a $30,000 to $35,000 mistake.

It is with great pleasure to write this post on Yelp after having an excellent experience at…read moreChicago Luxury Beds on December 19, 2015. After too many experiences wasting money and personal time at "chain" stores like Bed, Bath & Beyond, I decided to make an investment in my purchases instead of settling for poor quality from department stores. I have wasted thousands of dollars on purchases only to throw them away and purchase a higher quality and more expensive version of the same product. Now, I spend time researching smaller stores who have an expertise in a specific area of the product I am looking for. Walking into Chicago Luxury Beds at 440 North Wells Street in Chicago, IL was a breath of fresh air and a positive change of pace for me. I was immediately greeted by Robert who epitomizes what we want from others when we walk into a place of business. He was knowledgeable about the products in the store while being warm and caring as well. Robert was articulate with a warm demeanor and no high pressure sales. Henry soon joined our conversation as I had many questions about the products and services. Both of these men spent time with me to ensure I was selecting exactly what I was hoping to buy. The selection offered was extensive so finding the exact match to what I was looking for took a great deal of time but both Robert and Henry seem to enjoy spending this time with me. I am very happy with my selections and there is no doubt I will be back to purchase some other items that caught my attention when I was there. Thank you Robert and Henry - you are the "real deal" and I appreciate the new relationship with Chicago Luxury Beds!