I've gone here twice and purchased an item once. I enjoyed several things: 1. They told me if they…read morehave something I'm looking for or not right away. 2. The sales people weren't pushy. 3. With the epidemic, the wait for furniture items is much longer than normal and there can be delays. They made a very good estimate of when the furniture items would be made available. They had regular email updates regarding whether the item was in or not (doesn't sound like a big deal, but much better than other places where you have to keep track of when they say it, "might be in," and then continuously call to see if it came, only to be told there is another delay). 4. The item I purchased, a small kitchen tablet set, came on time and was of good quality for the price. The only thing slightly annoying was that some of the reps didn't have their masks on covering their face (They might want to look into this because I'm guessing a lot of people don't care, but a good segment of customers will just turn around and leave if they see this - we were looking for an accent cabinet that they didn't have, if they had it but the rep wasn't wearing their mask, we would have left rather than work with that person).

Shoutout to Bobby for hooking me up with an awesome Tulo mattress! I called him before I went out…read morethere and he ensured that there were Tulo mattresses in store to test the firmness levels. They unfortunately didn't have the queen firm in stock but he was able to arrange free next day shipping, which works out better for me. Thanks for such a seamless process!!

Can't believe I found this amazing place for my mattress. I was about to spend $200 more at the…read morenext cheapest place I had found in Logan Square. The guy who helped me was extremely cool and never was trying to sell me on anything, while still being very helpful with finding me the perfect mattress. And on top of that I told him I didn't have a car, so he drove both me and my mattress home and brought it up to my bedroom. For free! Just a genuinely awesome human. Shop here and you will be so happy you found this place.

Great customer service and a very affordable pricing !!They have the same types of mattresses that…read moreyou find in big retail stores but their price is 50% lower !!

The absolute best service you can ever ask for. This place knows their mattresses very well. I've…read moreused them since they have existed.

BEWARE!!! I would've put zero stars if it was possible. Do not shop here!!! They rip you off blind,…read moreterrible customer service, especially Anthony, they don't stand by their products!! All they want to do is sell you they're shit and then they are done with you. We immediately had an issue with the mattress we purchased and they would not replace it. It was only two weeks after we purchased it. Total BS!

Best customer service, beautiful showroom. Only one in Illinois. The return policy is second to…read morenone . You have a one year trial exchange is ninety nine dollar. I had the pleasure of having Cesar help me . Very knowledgeable excellent service . In store and on the phone. Beautiful store. Nice show room . If you need a bed, this is a place to come. They have a one year return policy and it's only $99 if you return it or exchange it great store beautiful custom-made craft beds big selection. Caesar was fantastic. Very very helpful so patient when I've called before in the phone the service is great! Thanks Cesar

Very nice showroom which welcomes you to try all the Saatva beds. Clean and hygienic thanks to the…read morepillow and mattress covers offered to guests. Staff was quite helpful and explained differences between beds. Shanna was great to work with.

Hassle free experience, top quality materials, and excellent customer service. Highly recommend!read more

Went in person to purchase a couch--such a great experience…read more They were super helpful without being pushy. I got my couch delivered with two days and the delivery was super easy. I will definitely be back to buy more items. My couch looks great and at a great price!

It is with great pleasure to write this post on Yelp after having an excellent experience at…read moreChicago Luxury Beds on December 19, 2015. After too many experiences wasting money and personal time at "chain" stores like Bed, Bath & Beyond, I decided to make an investment in my purchases instead of settling for poor quality from department stores. I have wasted thousands of dollars on purchases only to throw them away and purchase a higher quality and more expensive version of the same product. Now, I spend time researching smaller stores who have an expertise in a specific area of the product I am looking for. Walking into Chicago Luxury Beds at 440 North Wells Street in Chicago, IL was a breath of fresh air and a positive change of pace for me. I was immediately greeted by Robert who epitomizes what we want from others when we walk into a place of business. He was knowledgeable about the products in the store while being warm and caring as well. Robert was articulate with a warm demeanor and no high pressure sales. Henry soon joined our conversation as I had many questions about the products and services. Both of these men spent time with me to ensure I was selecting exactly what I was hoping to buy. The selection offered was extensive so finding the exact match to what I was looking for took a great deal of time but both Robert and Henry seem to enjoy spending this time with me. I am very happy with my selections and there is no doubt I will be back to purchase some other items that caught my attention when I was there. Thank you Robert and Henry - you are the "real deal" and I appreciate the new relationship with Chicago Luxury Beds!

Excellent service and great beds…read more We ordered a Vi-Spring bed on 13th Oct and it was delivered on 2nd Nov. The staff were very helpful, gave us time to try each bed, explained the options and kept us updated on the delivery. The delivery team were great, again keeping us informed of the delivery time. They took care in bringing the bed up to the 2nd floor, even washed their hands before they unwrapped the bed so as not to get it dirty. Lastly, there was one item missing from the delivery, but the shop had it sent over in just over an hour, which was excellent.

Upon our return from a lengthy overseas excursion, we found our 25+ year old mattress "lacking"…read more However, we waited to fully recover, both physically (in our 80's) and financially before seeking a replacement. Three months later (August of 2025) we chose Quality Sleep Shop's (QSS) articulated bed frame and matched a "firm" mattress to it. However, we were not completely satisfied. We thought we might get accustomed to it but never did! So in February of 2026 we inquired as to whether there was any way to fix the problem. Here's when we learned our folly. In order for the mattress to conform to the articulation of the new frame, the mattress (by design) cannot contain the perimeter wire found on "normal" mattresses. This is when (and where) QSS excelled with customer service. On the condition that our new (6 month old) mattress had not been damaged or soiled in the interim, for a nominal fee (labor and transportation) the QSS picked up the mattress disassembled it to the extent that they could replace the TOP cushioning with a firmer product, reassembled it, and reinstalled it - ALL on the very same day! We dare you to imagine another company making the same commodity to match such service. Needless to say - we're very happy and satisfied - Thank you Quality Sleep Shop!

We had a great experience here. They had make their mattresses with high quality materials and for…read morea great price. I love supporting local businesses as well so that was a plus! Great mattress and excellent customer service.

Mattress shopping isn't really high on my list - as in, I'd rather go to the dentist and had bought…read moremy last bed online to avoid going to a mattress store. I didn't even want a new mattress but was forced to act after movers damaged ours. The thought of another night on the air mattress was a good motivator. I also wasn't wasting time as I had a lot of other errands to complete. I found Mattress Firm Wicker Park on Yelp and boy do they change the mattress shopping game. Excellent customer service. Luis was very helpful, friendly and knowledgeable without being pushy at all. When I went in, I first found out their delivery availability and had to move fast (like 15 min fast) to secure a same day delivery spot. With the horrible "sleep" on the air mattress in the back of my mind, I was a no-nonsense shopper. I told them what we had before, our sleep habits, our budget, and asked to try the 3 most comparable beds. Luis was on his A-game and met the challenge well. There was no pressure to buy the most expensive option or increase the budget as I've experienced in the past. Luis totally respected our budget which I appreciated. I was a bit on the fence of trying the newer hybrid memory foam bed and the traditional spring bed especially since I was bed shopping sans husband. His assurance that we could exchange the bed within 120 days was comforting. It helped us go the Beautyrest Alcove Hybrid which we love. Luis also told me to check in on yelp for a discount. Best of all he was able to get it delivered same day. Delivery was timely as promised and quick. While it was a hectic circumstance which led to the new bed, we are very happy with the change and new mattress. I highly recommend shopping here. In fact, a few months later, my husband and I came back (with our dog in tow) to pick out a bed for our guest room. Our guests have reported it was comfortable.

Thomas is proof that there is goodness in this world. He's an incredible salesman, and an even…read morebetter person. Its good to know there are still businesses who have your best interest in mind. wonderful experience

Charles Chitava was an amazing team member at the North Halsted Matress Firm store, and he not only…read moredid what he had to do to sell the product, but he made me feel super confident about what I was buying. Even though, generally speaking, I am an "easy" customer and I don't have any ridiculous demands or incredibly unrealistic expectations about customer service, I know good, effective, customer-centered employees when I see them, and Mr. Chitava was one of those. I had my doubts at first in regard to the frame/base I bought with my matress, but those doubts melted away once I saw the end result. Oh, and Miguel Soliz, the driver of the truck that brought my matress and frame to my place, was such a sweet, cool, helpful guy. I received the items I paid for on the date that was promised, and I have ZERO complaints about the stellar service that I received at Matress Firm North Halsted. Five mother effing stars for sure!

Been buying beds from this location for many years. I have never been disappointed. The staff is…read moreexcellent. Helpful, do not try to up sale and knowledgeable. Delivery is on time and fast. It is my go to for sleeping.

Owner was very polite and honest. Hard to find nowadays. He even delivered it same day. Highly…read morerecommended. You won't be disappointed. I saved thousands on the exact same model I was looking for.

Owner was very nice to chat with over the phone and helped me pick out exactly what I needed. Also…read morewas able to deliver the mattress to my address which was huge for me.