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    Temple Feed & Supply

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    2 years ago

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    United Ag & Turf - Temple, TX - United Ag & Turf

    United Ag & Turf

    (2 reviews)

    We came in to look for tractors and a poly cart for our lawn tractor. We were not greeted when we…read morecame in the store and there were two young men talking to each other behind the parts counter. We were never asked if we were interested or needed anything after we came in from outside from a looking at tractors while in the store. We hung out for a good ten minutes in the store. No employee said nothing to us. So, we decided to leave and take our business elsewhere. We went to WCTractor on I35 to look at Kubota tractors. The sales person also told us that we can also rent a skid steer for a weekend to clear a piece of our land which is not suited for a tractor to clear.

    Brought our lawn mower for repair at the direction of John Deere because it was covered under…read morewarranty. When we dropped off the mower they were busy and did not have the best customer service. Sent us to the service department desk but there was no one sitting at the desk. After a few moments we started looking around and found someone sitting in the office. He helped us and we left our mower for repair. A few days later, I received a call stating the mower was ready. The problem with a mower was a user error not a defective or broken part. Great. When we picked up the mower, we were left standing at the service desk. There were multiple employees that saw us standing there waiting. No one asked if we needed help or got another employee tocome help us. Then, we were told there was a fee that we needed to pay. Never were we told that it was possible we would have to pay a fee. When we dropped off the mower, there was no talk of a fee. When she called to tell me it was ready for pick up, never mentioned a fee. Only when we got there to pick it up were we told we needed to pay $125. Although I feel like since the problem was a simple error and nothing actually had to be repaired so the fee could've been waived or discounted, I understand paying for a service is normal. My complaint is with the poor communication about the fee. United Ag and Turf in Temple has some work to do to improve their customer experience. We will choose somewhere else if we ever need our lawnmower repaired.

    Temple Feed & Supply - homeandgarden - Updated May 2026

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