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Temecula Valley Convention & Visitors Bureau

5.0 (1 review)

Services - Temecula Valley Convention & Visitors Bureau

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All About Honeymoons & Destinations Weddings - Hotel Luna

All About Honeymoons & Destinations Weddings

3.7(3 reviews)
0.2 mi

To begin this review, we feel Mechel is a very nice/friendly person, but we are disappointed with…read morethe services she provided. When choosing Mechel as our travel agent we were promised many things. To begin with she reassured us 70 guests to our wedding in Mexico was no big deal. Mechel stated she has worked with large groups before and made it seem like there would be no issues. Not only was planning our wedding stressful but Mechel made this process 10x worse. There was no organization to begin with. Mechel would call my guests several times with the same questions. She overcharged many of the guests and had to refund the charges which still has not been fully handled. Mechel gave incorrect information to guests to include room rates and travel information. Mechel always blamed her assistants and had excuses as to why everything was always a mess. My husband and I finally came to a point where we were honest and asked her to make our wedding trip a priority and fix all the mistakes. Once again she promised she would get it together. Not only was the planning a mess, when we arrived to the resort in Mexico many of our rooms plus transportation to and from the resort were incorrect. Guests paid out of pocket for their own taxis even though they had already paid Mechel to schedule transportation. Guests were also asked to pay more at the resort even though they paid their rooms in full. This was the biggest mistake we made when planning our wedding. Our hope is that no one else has to deal with a business like this, a business that does not provide customer service as promised and advertised. gonzalezelizabeth52@gmail.com

We had a great experience with Mechel. She made our vacation planning so easy. I told her our…read morebudget and hopes for the vacation and she found us a special villa in Maui with travel included. Our first trip was so great, we went back again to the same place. I will use Mechel for any trip we plan because it saves me time and money. Mechel is lovely.

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Temecula Valley Convention & Visitors Bureau - travelservices - Updated May 2026

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