Having a AAA membership is a must have! Over the years I have used their services multiple times. Their roadside service is dependable and a comfort to know you make one call and service shows up wherever you are. Dead batteries, locked keys in the car, and many tows. I've had to have cars towed several times. Once from the side of the busy 163 freeway. Once from Monrovia to the local Acura dealer. We also use their DMV services, which is so convenient. Big thumbs up for this service! We have used their travel agents too. I prefer using their travel agent in the Murrieta location, who doesn't have an attitude. I guess that's the reason for four stars versus five stars. Otherwise, I don't have any complaints about the service at this Temecula location read more

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I love this location. All the employees are so nice. I was there to register two of my cars and they helped me right away. I was there in and out in less than 10 minutes. I highly recommend this office. read more

For DMV services, AAA is the most efficient way to process car registration tags and hopefully an address change. The agents are quick to assist & pleasantly helpful. Highly recommend!!! read more

My husband and I were at AAA in Temecula this morning to take care of an issue with the license plates on one of our vehicles. Tiffany in the automotive department assisted us and she was wonderful! She was so helpful, knowledgeable, and friendly. We were able to resolve the issue and were in and out way quicker than we anticipated. Based on our experience with Tiffany, I would definitely go to this AAA location in the future. read more

I braved a walk in appointment to finalize my TSA pre-check as you're not able to select a time & day when you apply. It just gives you one that doesn't work for you. It took less than 40 minutes from the time I walked in the door and that's also handling their appointments. Everyone was very helpful from start to finish but Ellen?, I think her name was the one that was doing the TSA pre-check was amazing! Very nice, funny and got the job done quickly! read more

Extremely pleased with the quality of service I receive at AAA. They provide numerous services with a smile and remove the burden of visiting the DMV for most of your vehicle needs. In addition they offer travel arrangements, insurance, passport photos, International driver's license, maps, AND roadside assistance for minimal fee. Highly recommend. read more

AAA Insurance - Display - Travel Services Near Me - Temecula, California

Terri was so helpful in getting the information I needed to get reimbursed for work done. I recommend getting a claim adjuster and claim number before being sent to safelite solutions. Safelite solutions was useless. read more

We booked a Mediterranean cruise and hotels pre and post cruise. The Agent we booked with was no longer working there and we unfortunately had to work with Shannon Otay which was a nightmare. She was very condescending and couldn't care less about our trip, was horrible at returning phone calls and left us stranded when we got off the ship. I did speak with a supervisor when we came back to let her know all the problems we encountered. I will never use AAA travel. Do yourselves a favor if you happen to be one of the unlucky ones who gets Shannon, run don't walk out of there! Also, we never heard back from the supervisor. Horrible customer service read more

I recently had a bad experience with AAA Roadside Service and since my Membership renewal was coming due and I feel this year I did not get the proper service I've gotten for 41 years from AAA I called and hoped to talk to someone and get some compensation for the Poor Service we had received. After a long hold my call was returned by Javier who listened and transferred me to Roadside service ( Not sure why), then transferred to Manhattan Beach with George who was unable to help me with anything and he told me to call Roadside service and ask for a Manager. So, I called Roadside service and was put on marathon ignore and eventually I disconnected with the realization that AAA has dropped to a place where there is no one to speak to if and when you had an issue and wanted someone to listen to the fact that the $ 193 you paid for Premier Service last year left my son on the side of the road - simply - no service - and cost me extra $$ to another entity. This is unacceptable and unfortunately this is my way of saying What the heck? Because unfortunately - in this day and age - a review (good or bad), is the only way to get someone to care or listen. read more

AAA Insurance - What happened to AAA Customer Service? - Travel Services Near Me - Temecula, California

I totally appreciate being able to do auto renewals for registration at your location. Every time I come in, you always ask me if I would want to add somebody at no cost to my membership. I just called to add somebody onto my membership. My daughter is now 21. They then told me it was only free for the first year. I have come in for years and you guys keep telling me that I could add somebody on for free. You never explain there would be a fee after the year is over. That's way out of control and major up sell with false advertising! read more

First off, I love AAA. Their office in Claremont Town Square - nicest people I've ever met. Every single person in that office was incredibly nice and friendly. This review is for the office in Temecula. I recently sold my car so I let my insurance end and told AAA multiple times that I no longer have a car. For some reason, I got spammed one morning with a bunch of e-mails from agents asking me to sign up again. I asked all of them to stop e-mailing me and all of them listened, except for Vincent. He e-mailed me back saying, "So do you want to get the policy started so you don't get bombarded with calls and emails?". Vincent isn't so bright if he thinks that, "stop e-mailing me", means, "e-mail me some more and I'll give you my money". Gross behavior and and disrespectful of a customer's wishes. No thanks. read more

AAA Insurance - Travel Services Near Me - Temecula, California

I have left several messages for the past several weeks because I can't get anyone to answer the phone. Their message says they will call you back but so far it's been 2 1/2 weeks and no one has responded. I am considering canceling my membership. read more

In November 2024 we traded-in a vehicle and purchased a newer used vehicle through a dealership. We notified AAA of the change, they issued a 30 day binder for the newer vehicle. The 30 days expired. Despite numerous calls and office visits during that 30 days, the old (traded-in) vehicle remained on our policy, while the newer vehicle was never added. We changed insurance companies, to be sure the newer vehicle was insured. When we requested a "Letter of Experience" from AAA, for a hit and run accident, they failed to provide said letter, despite promises to have the letter to us within 7-14 days. We are now at risk of being cancelled because AAA has failed to provide said support. My advice, do not place your policy with AAA in this area. No one takes ownership and follows through to help their clients. read more

Front desk courtesy Notary going through mentions. Parking OK Price is good Woukd recommend

I went to go pay registration today. It was kind of alot of people and the line was long. When I got to the counter I think her name was "Catherine" I went to pay for my registration on my debit card and Catherine told me the DMV does not take debit cards. I was like what? I saw on the internet they do. So I went next door to the bank and they took out of my debit card $367. I want back to Catherine told her here is the exact amount $367. She gave me my tags and registration and I went on my way. At around 5:30 I get a call from AAA. It was Catherine . She said there was a short on the amount I paid around three hundred and thirty something. I was like wait. I paid you $367 even mentioned that to you when I paid. And this call is very strange. She said I will call you back. I said no this is a really strange phone call. Number ended in 5972. She said ok dont worrie I will take care of this. We hung up. Now I cant go on with my day without thinking this is a scam. In case this is a scam I am writing this review. read more

We lost almost everything we own and our entire house was damaged in a fire 4 months ago. AAA has fought us every single day and at every turn to repair our home and replace our contents. As if today is the rebuilding has not even begun. We've been at a stand still for weeks. Our adjuster is condensing, rude and unresponsive to our communications. His supervisor has been of no help whatsoever. Her supervisor has yet to get involved or help in any way. We are literally at the end of our rope!! The minute this claim is complete, we'll be looking for insurance elsewhere. We'll be telling everyone we know what a nightmare this has been. If you are looking for insurance... Please learn from our mistakes and go anywhere but AAA!!! read more

AAA Insurance - Fire November 7,2020 - Travel Services Near Me - Temecula, California

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I had outstanding road service at my home with Javier. I needed a new battery and he went above and beyond to make sure I had great service. He was fast, knowledgeable and even helped me with other questions I had not related to my battery. Such a nice guy! AAA you are lucky to have Javier he is a great guy. read more

So glad I renewed my membership...did not want to go to the local DMV. This was my first time inside of a AAA service center...boy was I impressed. First of all, Linda K. was the first team member I met and and she assured me she knew what my needs were. She was personable, professional , and knowledge of the services I sought. Heather, called me back and she took care of my transfer to a family member, and possess my previous disabled license plate. Unfortunatel, I had to return shortly to finish up and Maki gave me more informational brochures of even more services AAA provide in Northern California where I am joined. I am so glad I chose AAA and visited this location. Highly recommend! read more

I can see why AAA Temecula rating is so low. I was extremely disappointed after having a AAA card for years, I made my way into the Temecula office to receive help on travel. What I found out is that I received no help at all. Shannon, although nice enough (I had to work for it of course) - didn't put out the effort that I would expect. You could tell she has "checked out" and wasn't interested in helping me. Her message about travel was inaccurate and I realized that I was better off on my own. I think what AAA Temecula might want to think about it a complete overhaul. I won't be back. I also canceled my car insurance a year ago because no one would answer the phones. I would seriously decide if you want to be in business or not. read more

Went into the Temecula office to have my car registration transferred over from out of state. "Aspen" was so nice and did such a great job helping me get everything done correctly. She is very knowledgeable, efficient, and polite, I'd recommend anyone to ask for her! read more

Been a member for 48 years. But now one cannot call the office and get a human to pick up the phone to ask a simple question as they have "employed" a virtual assistant that keeps offering unhelpful direction. If you don't believe me then try it out. Over the years their fees have increased significantly and service has decreased. One would think someone in the these offices could pick up a phone to answer a question. Nope - answer not on any FAQ or on their website. I called the central office and they were able to call the branch directly to get my information. read more

Roadside service is garbage. Dispatch is incompetent and lazy sending drivers to wrong locations. You and your loved ones will wait hours just to talk to someone. Just for them to mess it up. Not sure when this service got sooo bad. It used to be legit. read more

Nicole was very sassy and rude, but Andrew was a doll and very nice. Usually I have no issues but today I was taken back with her attitude.

I signed up for Triple AAA - Automobile Club of Southern California Roadside Assistance. My mother's car battery was dead and I was not able to start her car, so I called Triple AAA - Roadside Assistance and spoke to the operator Kendra she was very understanding in dispatching a car technician to be sent out to mother's house. Derrick arrived with in a (thirty minutes) time frame and he brought a Triple AAA car battery with him. The first process that Derrick performed was testing the old car battery to make sure it was really dead. Derrick used a battery tester and did his diagnosis using car codes to determine what level my mom's car battery had been functioning at. Derrick made his decision to replace my mother's old battery with the new Triple AAA battery. The Triple AAA car battery has a 3 year warranty on it. I paid Derrick a reasonable price for the Triple AAA car battery and I was given an invoice for my records. Triple AAA Roadside Assistance is a great service and I am very satisfied with their excellent customer service. I highly recommend it. read more

Ever since COVID, their customer service is nonexistent! Was just there to get some travel info for a quick day trip. The bouncer at the door played 21 questions to find out why we were there. He goes into the office and comes out with a couple of maps and hands them to us. I said "What's this?!? We can't go inside to talk to someone?!? The bouncer's response was we did not specifically say we wanted to talk to someone. WHAT?!?! What's the purpose of going to the office if you don't want to speak to someone in person?!? HELLO!!!!! I would give them negative stars, if I could. So it's one extremely generous star, which they don't deserve! I have been a AAA member for 40 years and now am considering canceling my membership. There are other companies offering roadside service - AAA isn't the only game in town! Unacceptable customer service!!! Shame on you, AAA!!! read more

I get more bang for my buck with this membership. The service is always good. It makes me feel better that if my wife has a flat, locks herself out of the car, dead battery or needs a tow AAA is right there within minutes 24/7. They also have DMV services for your car registration....in n out no long lines. When I moved back to California from Texas I had to change all my cars and bikes over....easy peasy at AAA. The travel department is awesome. I've booked cruises through them and they make it so easy with no surprises. They are very easy to work with and it all comes with the membership. They also offer many other services including car and home insurance. I've been a member 30 plus years and that is a membership that I will not let expire! read more

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Robert is rock, he is very professional and knowledgeable. hope do businesses with him further. read more

Shout out to Pita" lupita for helping us do our Reg. And than some. Thank u Pita for ur great customer service and ur Bubbly positive attitude. Thank u read more

AAA Insurance - Travel Services Near Me - Temecula, California

5 stars service all around. From check in process to get what i need in total of 10 mimutes. The rep who helped me with my DMV registration even get us back $90 refund from DMV. read more

Aspen helped me with my registration was amazing! She was very good at her job and enjoys helping people. I highly recommend seeing her for your registration! read more

The AAA Club has been around since 1902 and has provided "peace of mind" for drivers of many types of vehicles. The Temecula location is on Ynez after Overland and on the opposite side of the street from Costco. They offer many convenient services like renewing your registration without going to the DMV and receiving your stickers at the same time. They also have a good travel service for trips and can get you road maps and places of interest for your journeys. We have been members for over 20 years. Well worth looking into. read more

AAA Insurance - Travel Services Near Me - Temecula, California

I am really disappointed with the service I got. I called the AAA when my car would not start I thought I need a battery I called for service at my house in the garage 45 minutes later the guy should up and started the car and it start but he says yes I needed a new battery so he replace with a new battery I paid for it. Then my son came to my house and asked me what I am doing I told him what had happened, my son told me that he just changed the battery on my car that it is new. The next day I went to work my car died on the way completely no lights nothing so this is at 10pm, I am the side of the road at 76 west exit 3minutes from the 15 freeway. I called the AAA for towing service at 10pm, will they came and pick me up at 2am, I just cant believed it that for the big company this is the service I got. Also nothing wrong with the battery it was the alternator. So I paid for a new battery that I dont need plus it was not a bad battery. read more

I came into this office to get my new car insured, my old car removed, and my policy changed. Well... I waited a little while, around 10 minutes. Other people were called before me and another minority I was speaking with. I sat down, and the lady was very nice at first until I explained the situation. I was buying a car off of Carvana and it was going to be delivered this Sunday. I told her that I would need to show proof of insurance for the car when they deliver so they can hand over the keys... I told her that the car was already purchased, all of the documents have already been signed (I brought all the documentation with me), and that I was going to be signing the title and the registration paperwork once the car was delivered. All I needed was proof of insurance. I never had an issue with this before, I showed them the paperwork, that the car was owned by my credit union, and that I was the registered owner, and that I have the VIN. This is normally all that you need to insure the vehicle. She said that "I need to have the vehicle in my possession before they can give me proof of insurance." She was also being very rude to the Carvana company saying, "they need to get with the times..." I asked her if she ever bought a car online and had it delivered and she said, "I've seen this all the time, but car needs to be in your possession before I can give you proof." I finally asked if she would be willing to speak with a representative from Carvana, but she refused and then gave me a card with the number and hours for Policy Changes. The car was being dropped off by Carvana on Sunday... and the card literally says this: "Policy Changes (M-F 8am-7pm: Sat 10am-2pm) 1-800-924-6141 and 24 hr Claims Reporting 1-800-672-5246." She told me to call this number once the car gets dropped off so I can obtain my proof of insurance. I questioned the card and asked... I believe they are closed on Sunday, there's no hours. And she kept pushing me out of her office telling me, "just call the number on Sunday and they will help you, I can't help you." Honestly, I thought she was racist and didn't want to work with me. I literally called the phone number as I was walking out of AAA Temecula, and was greeted politely by their representative, and they handled everything with me while I was in my car... I wish I knew I could have just called them. They even emailed me my proof of insurance, so now I can provide the Carvana driver with the car coverage. I asked the lady over the phone if they were open on Sundays, and they said, "we are only open on Saturday from 10-2, and only open for roadside assistance the rest of the day. My department is never open on Sundays..." I am so glad I called the number that day to get my new policy. I would not have been able to get my car from the Carvana driver without it. I usually try to do these things in person, but that AAA branch is very "behind the times" and clearly don't know what they are doing. read more

I went to AAA for an international service needed. I was called in by a Shannon who would be handling my service. What was so incredibly interesting, not once did Shannon ever give me any eye contact, during Shannon asking questions she would give me any eye contact. I found her to be extremely rude and very disingenuous. in giving customer service. Not once did Shannon ever look at me through out the whole time I was there in her presence. As a loyal customer and huge on customer service Shannon has hit top on my list in giving the worst service I have ever experience. Shannon must really hate her job. Very horrible at her job! I love AAA, never expected this type of horrible service read more

Went in this morning to sign up for membership and was assigned to Elizabeth Castellanos. I was completely impressed with her professionalism and competence. I will recommend this office because of her read more

Excellent service especially with expediting DMV registration tags. Avoid the long lines at the DMV and walk into this branch for prompt, efficient help. FYI, the earlier, the better! read more

Shannon if you don't like the public or your job then quit. Came in to get some help on a trip. While waiting I noticed Shannon dealing with a customer. Her demeanor said she just didn't care about your question or problem. Then it was my turn... very unprofessional in her greeting. As I told her my concerns, trip plans the look I kept on getting was one of please go away, I don't want to deal with your plans as it's not worth it to me. It was quick less than 3 minutes and I was gone. DMV service has always been great but travel leaves a lot to be desired. read more

AAA is a joke and doesn't give a shit about there clients. They deny help and come up with every excuse in the book to not help. I'm out of a car for 2 months due to them not accepting the fact I asked for rental coverage and I can't use the rental coverage I pay for because they forgot to add it to my policy. read more

Can't go wrong with taking care of DMV needs at the AAA office. I seriously was in here for a total of 25 minutes to transfer a title over my name, something like that would have took at least 2 hrs at a regular DMV. Worth paying the yearly fee for the membership and you always get hotel discounts and a friendly staff at the branches. read more

Never answer the phone! I tried so many times yesterday. Anyone else having problems? Any suggestions?