This is a lovely facility and makes getting a somewhat uncomfortable procedure done a little more…read morepleasurable. Feels more like a spa than a medical office. Very clean, brightly lit, and plenty of things to make a visit comfortable (coffee, tea, ice water, chocolates and mints). I've been three years in a row and have always had very wonderful technicians. Everyone there treats you as a valued patient, and really takes the time to talk through what they are doing, what to expect, and to answer any questions.

My wife's doctor, Dr. Menen, recommended that she go to Lyra Total Breast Health. It took some time…read moreto get the appointments and dates rigfht but after awhile, it was the magical day to go. I did fill out all the paperwork online yet, we were handled an ipad to answer more questions. While I find it extremely frustating, my wife had a cooler head. Finally, they took her back, and I stayed in the lobby. She was gone for quite a bit and I did a considerable amount of work while she was back there. She came out and was all smiles. She had been detected by St. Lukes mammogram and Dr. Menen as having dense breast tissue. Mammograms are not conclusive due to those machines. Lyra does an IV contrast and we were fortunate to find out that she did not have any masses. So far, we have not had any issues with billing and insurance, and if my wife is happy, then I will be glad to write the 5 star reviews.

The clinic/hospital is cleans and bright. A lot of employees that works there, that's the reason…read morewhy love how fast the service. I have always had keloid as long as I remembered. Got some injections and my provider was very gentle. The type of care my nurse practitioner was well beyond my expectations.

The Doctors we've seen across the three locations are great (4 different ones), the PAs are hit or…read moremiss, there are a few really good ones (we've seen 2 good ones) and a few that are terrible (we've seen 2 terrible ones). 11 years at this practice using all 3 locations, and the real problem is the front dest staff at the 10 mile location. They are the worst, and have been since this clinic location opened. This is not a new problem, these 3 women are consistently dismissive, rude, and look like they'd rather be anywhere else. They are completely unhelpful, and visibly annoyed whenever you ask them to actually do their job. It's a shame to have the actual worst front desk staff in all of the treasure valley at a clinic with actual good and needed providers.

Initially had a bad experience because the dermatologist said I could have laser therapy while…read moreusing medication she gave me to work on my rosacea. Not only did the medication that she gave me not work and made me feel very sick , but I couldn't get the laser treatments on my face because I was taking them. I didn't know until I walked in to get the laser treatments. Brandy has done an amazing job working on my skin since then ... which is why they get 4 stars. I've been working with her for years and although I haven't had the funds to work with her for the past year or so, her results have held up. My face used to look like a bright red cherry. Now I can actually go makeup free! It'a not totally healed yet but when I get the money I will go back! I think with a few more sessions I'll get where I want to be.

If I could give this place zero stars, I would. What happened to my mother at this clinic was not…read morejust unprofessional. It was inhumane. My mom had an early morning appointment at Mountain Pine Dermatology's Meridian location for her Accutane prescription. She's done this process before, so she knew the steps. She simply asked the PA if she still needed to wait 30 days after her pregnancy test, given that her husband had a vasectomy. The PA didn't know, left the room, and then an assistant came in and confidently told her she could be prescribed that same day, she just needed to log into iPledge and answer a question. My mom doesn't speak fluent English, and she's not tech-savvy. She called me for help while I was at work because the clinic attached my email to her chart. I stayed on standby, ready to help her log in, while she waited patiently at the clinic. And waited. And waited. They kept telling her "we'll be with you soon," but it was completely soulless, like she was an inconvenience, not a patient. No one actually tried to help. No one explained anything clearly. She waited quietly and respectfully for hours, trusted their word, and when they told her, "we'll call you later," she believed them and went home. They never called. She had to call them twice and both times, all they said was "we don't know yet" and they'd "call her back." They never did. But here's what really shows their utter lack of care. Assistant wrote on her chart, "Language barrier - don't know if she understood." Are you serious? You knew there was a language barrier. You were not sure if your patient understood instructions about one of the serious medications in dermatology and you didn't use your translation services? You didn't take the time to clarify? You just let her leave and hoped it wasn't your problem anymore? This is medical negligence, plain and simple. When I went in person to talk to them, both the nurse manager and the administrator acted like I was the problem. Cold. Dismissive. Not an ounce of empathy. I calmly asked the administrator how she'd feel if her own mother someone who struggles with English was treated this way. Her response? "I need to ask you to leave." That's it. No apology. No accountability. No shame. Let me be clear, my mother was not difficult. She was not loud or demanding. She's one of the sweetest, most polite people you'll ever meet. She sat there quietly while the staff at this clinic treated her like a burden. This clinic failed her. Completely. If your mother, your grandmother, or anyone you care about doesn't speak perfect English, don't bring them here. They will not be treated with respect, dignity, or basic decency. And to the staff who saw this happen and did nothing you should be ashamed.

Too bad I can't give zero stars. My daughter had an urgent care visit 2 years ago and we presented…read moreinsurance information at the time of the visit. a few months later we keep receiving bills from them. We contacted them several times to submit our insurance and still keep getting bills. 2 years later they put us in collections. I come to find out the reason our insurance denied the claim is because they had my member card and not my daughters. This could have been a simple fix, but now that it has beed 2 years my insurance denied the claim. Long story short, this "business" would just harass you and give you attitude when you are trying to pay a simple bill rather then do the work of figure out what the problem is. Stay far away!

Lady at the front desk was so sweet! Nurse and NP were very kind and knowledgeable too! Helped me…read moreget in and out and answered all my questions! Recommend this place even if you don't have an appt, just walk in!

I saw Dr Kelsey Ferrell again a few days ago for a suspicious lesion on my scalp. Fortunately, the…read morebiopsy just came back negative. As usual, Dr Ferrell demonstrated excellent clinical skills. Her staff is efficient and super friendly. The clinic space is very nice. I am a retired physician from the San Jose area, and I am thrilled to have this level of care in the Treasure Valley.

That doctor was a jerk! He does not care for the tattooed and he's not very thorough!read more

This place is the absolute worst customer service ever. If you called, ask about your appointment…read moreor book appointment be prepared to be on hold 45 minutes plus every single time I've called. I have a simple question about insurance 20 3040 minutes on hold I'm leaving my doctor and going somewhere else bye-bye Primary Health you guys are locked into the 90s. You can't schedule anything online. You have to call and wait on hold hold hold hold!

I just came in to see Brian Cey and I had an appointment but the front desk staff was on the phone…read moreand the other helping a patient and in the back they no showed me even though I was on time at my appointment. They said the dr had to leave for an appointment. Which is BS because why would he even schedule me if he had an appointment himself he doesn't know how long our appointment would take. Also they tried to say I didn't make my appointment time because I needed to be 15 minutes earlier than my appointment time. I was here exactly at my appointment time. This place is gone downhill, I see why it's a revolving door or doctors coming and going.. even they don't stick

The office staff is horrible and they don't even answer messages on their portal. Dr Hinchman…read moreseemed nice enough and cared about my diagnosis but then ordered tests and his office staff has made it impossible to get that test. After a month of asking them over and over they finally submitted a pre-authorization to my insurance company but didn't submit the correct clinical records showing I needed the test, despite the insurance company requesting them numerous times. They sent the wrong records to my PC provider missing the details of results. I am looking for a new cardio Dr now, I cannot stay with Dr Hinchman if his office staff is so horrible.

Another very positive experience at this independent practice. With so many rough Dr visit, all…read moretied within the 2 mega hospital systems here- it's been so wonderful to have a practice that's independent so actually focuses on me as an individual rather than CYB, & wants to support proactive healthy lifestyle choices vs just throwing med at everything. I also appreciate that all their equipment is new, labs avail onsite & everything is always explained well. There's been some hiccups with/their automated messaging systems, which I'm sure will keep getting better; I recommend calling or using online system if needing to verify automated message accuracy.

If I could give them a negative star I would. I saw the PA there, not a doctor mind you, for a…read moretotal of 5 minutes and they charged me $390. This is how the medical profession cheats you, by giving you someone other than a doctor to treat your issues. This man should be ashamed of himself for running a scam business. When I called to inquire about the charges they blamed them on Blue Cross. They are a scam of a business and I'll never return there. Save yourself a headache and your wallet and find a reputable dermatologist.

Tracy, one of the office gals, is extremely rude and strangely confrontational. She makes asking…read morequestions and scheduling appointments needlessly awkward and uncomfortable. I dread having to call the office because of her weird defensive attitude. Otherwise, the providers are highly experienced and adept and the office staff is very kind and accommodating.