People, please do not use teksavvy for your internet or home phone. Can not reach customer service, called 6 times, each time was on hold over an hour, still no solution, can not fix my problem. Now I am on hold already for 1 hr 32 min to cancel my service. This company will go under very soon. read more

All the staff have been very clear, helpful, and detailed. I've never had to set up an account for internet service before so I wasn't really sure what I needed. I was still a little bit nervous that I had purchased a DSL modem (Smart/RG), having no phone jacks in my weird, old apartment, but the technician they sent over from Bell was able to do some drilling outside and inside of the apartment, wire a phone line into my place, and install a jack. I have a "dry loop" now. Had the internet up and running within a minute after the phone jack was in. The only thing is that I was given a three-day window of when to expect the technician to come by, but after the first day came and went I didn't hear from anyone and had to check in with Teksavvy. Fortunately the chat feature on their website is really fast and they were able to let me know that someone would be en route that afternoon. It all worked out in the end. read more

Have been a customer of Teksavvy for 2 years. Experienced the internet being down for a number of hours this month. They were impossible to reach by phone and 10 days later someone responded to my ticket to say we are happy that it's finally working. Then we received a bill a few days later. Emailed the accounting department for a refund on a portion of the bill have not heard anything. Will probably be switching carriers back to Shaw. When I tried to reach them via phone when our internet was down you were on hold for a long time and sorry using my cell phone I was not willing to sit on the phone for an hour wasting all that airtime. Sadly they used to be good but not anymore. read more

They have been saying everything in the beginning was the best we've had nothing but lousy service for the last three years and the only thing they can do is keep trying to sell us more modems and now they told us that the speed we had is the slowest when we paid for this it was supposed to be the best and always we've had since the beginning of this is garbage TV that keeps shutting down in the speed sucks and so does their service read more

I am on hold. I have been wanting wanting to have my internet fixed . I have been on hold for 50 minutes! I tried their chat option, but there are no reps available there either. THE WORST CUSTOMER SERVICE!! if you planning install new internet "TEKSAVVY NOT RECOMMEND" look good customer service you not waiting 30 mins. to 45 mins. read more

Teksavvy is the company from hell. I would highly recommend everyone to RUN far from them. Like other reviewers have indicated, they failed to set up my inernet service in the indicated time period, and kept extending the time required to resolve it. I was told they would call me when the service was running, but after waiing several das with no call, I called hem, only to find that more information was needed as of 2 days previous, but they didn't have time to call me to request it. So more time was lost. After two rounds of trouble shooting and Rogers insisting that the cable line was functioning, I got fed up and a customer service representative agreed to provide me with a full refund. On terms of a full refund, I agreed to cancel and look for anoher provider. A few hours later I received a telephone message indicating that they could not provide me with a refund, and a manager would call me to discuss it. A manager did not call me. Unbelievable. So I called them back - he apologized and indicated that the case was escalated and it should be resolved soon. I gave them anoher 48 hours, as agreed, but when I still had no service, I called back again. They then informed me that indeed the service was cancelled 2 days ago. So now I have no service and only a partial refund. They tricked me ino cancelling based on the belief that I would get a full refund. Then they changed their minds but did not give me the opporunity to reverse the cancellation. Despite admitting to multiple errors on their part, they ademently refused to give me the full refund that was agreed to when I cancelled. I'm left to start from scratch looking for inernet service to support my home business. These guys are just as cut throat and unscrupulous as all the others. read more

I don't agree with you guys, I switch from Rogers to Teksavvy, just for a month, I regret to not have more information about it. I just used a month and the line drop off, cannot get the speed back to before. I have contact the tech line for two weeks nobody answer or call me, I have no way to get help but call the customer service pretend that I am a new customer at least get my problem solve. They contact me and said that I ill get charge for $99.00 if I want a Tech. to see my line, I talk to couple friends what a coincidence they all use Teksavvy and have the same problem and have paid out $100 also but problem didn't got solve. They have to figure out the problem by themselves, they are tired to deal with it, so they switch to other provide. I am thinking of switching provider also if they cannot solve my problem. Any sugestion? read more

Been with Teksavvy about 4 years now. When they originally appeared it was really for teksavvy folks. Limited but great support, by geeks for geeks. Now its a total pile of steaming nonsense. Totally inept support staff, who actually sound like there are on a bad VOIP line. Offered me /29 6 static IP's with NO staff who knew how it was configured, robbed me blind after that for 8 months for a service they didn't provide. read more

Terrible company, terrible service! I can go on for days about the hassle they gave me, the dates my services were suppose to work and DIDN'T. The HOURS on hold waiting for tech support, the cell phone bill I got for all the hours on hold for their techsupport, on and on. They took no responsibility, only blamed Bell each time something went wrong (I have a contract with techSavy NOT bell....) Terrible! I wish I had never made the switch to TechSavy, I would pay the extra couple of dollars to stay with Bell and Rogers. read more

I live in a condo in Scarborough area and was with Rogers for over 20 years. Decided to switch over because Rogers was getting too expensive compared to the service TekSavvy was offering. I was on the Rogers Express package which was around $50/month which gave me up to 80GBs of monthly usage and around 18M for download. Vs. TekSavvy Express cable 18 around $40, which has a monthly usage for 300GBs and same download speed. The switch over was quick and painless. As long as you are with Rogers, there shouldn't be any service delays. I signed up for TekSavvy online. Purchased one of the modem they offered which cost me $99, shipping around $10, activation fee around $65 plus a discount which came to around 40 and the service charge. It wasn't too bad cost me around $200 and some change, taxes and everything. I called Rogers to cancel in a month advanced. Signed up with TekSavvy the same day I cancelled Rogers. When my month notice was up, I plugged in my modem BAM it worked. Although I did call in to TekSavvy to see if they can connect my service earlier but because techniqually I was still with Rogers at the time, they advised me it's better to avoid that Rogers might charge me for early cancellation fee. So I sort of paid for Teksavvy up front when I signed up. Waited for my month was up with Rogers than just switched over. Besides that there were no service disruptions at all. It's been working for 4 days so far. No service technician needed to be at my place. The switch over was quick, easy and efficient. Speed was as good as Rogers. read more

I thought Bell and Rogers had bad service, but Teksavvy really takes it to the next level of bad. I have never spent more time on hold waiting for CS or tech support. I've been transferred to the wrong departments, hung up on. Really just bad bad service. I really though nothing could be worse then the big guys but I was so so wrong. It gets much worse. By the time I got off hold with Teksavvy just to cancel my account I had already had a new account with rogers and my wife was back with the modem and it was up and running. How is that even possible? read more

I had a difficult time with Teksavvy with their phone service. My email confirmation advised to me to be at home available for the technician to come inside to address internal wiring issues. So, I waited the whole day on October 10, 2012 and nobody knocked on my door or rang the door bell. I had no dial on any of 4 phones in the house. However, with a cell phone I was able to call the assigned number which just rang and rang. I called Teksavvy numerous times that evening without reaching anybody. The next day I finally reached somebody and was told to go test the jack on the outside Bell box since it appeared that Bell had done their outside work. They told me that Bell does not enter anybody's house to check any internal wiring which contradicts their own email confirmation. They advised me to get an electrician to address internal wiring which cost additional money and time. So, I cancelled them instead and went back to Rogers instead of waiting who knows how long and how costly it would be to finally get their phone service working in my house. They told me they would not refund any money paid which include the 1st month of service because as they put it, the service was reaching my house. I got no phone service whatsoever and they want to keep my money anyway. What a ripoff for an incomplete setup! read more

I wish I could give negative stars... I called Tek Savvy to install cable internet service in my house. I set up the account online and pre-paid $219 for the service, installation and modem. I never received any payment confirmation or indication my account had been processed, so I called in. I was told no one contacted me because they were looking to see if my area was serviceable. I was assured it was, and that I would be receiving confirmation as to when a technician will come by to install. Literally the next day, I get a call from Tek Savvy stating that my area was, in fact, NOT serviceable for cable internet, and that my only option was DSL, and since I didn't have a house phone line, it was an extra $15 a month. Needless to say, I was not interested in this and proceeded to cancel my account. I asked how my refund would be handled, and I was was told it would come back to me the same way I sent it in, via email. I was told to expect it in my account within 2 days. 3 days passed and the money never came. I called in to inquire about the status of my refund, and I was told that they only issue refunds via cheque, and the cheques only get written on Fridays. I have to wait 2 weeks for a refund of service that I never even received. I AM SO PISSED. This has been the worst experience of my entire life. I was so looking forward to having Tek Savvy service, so this whole experience has been disappointing at best. I am embarrassed for them. It's service and BS like this that send people to Rogers and Bell. Shame on you Tek Savvy. read more

Wow! Teksavvy what happened? You used to be good and now I'm losing self respect for myself by continuing to do business with you! the customer service has gotten horrible in the last couple of months, maybe because of the growth of the company? who knows? in the last couple of months I moved and it seems like a constant money grab from them - $50 to move then another $50 to change it to a dry loop line (because I have no home phone line) and then my bill goes up extra $11 a month for the dry loop line! The money aside, it was the way they handled everything. The day the internet was supposed to be hooked up was on a Monday and the window the tech was arriving was between 8am and 5pm!!!!! WTF a 9 hour window!!! I have better things to do. The worst of it was, he never showed! I called at 4:45pm and asked if he was coming and I was told they changed the date to Wednesday. When I asked why teksavvy didn't let me know - the reply was "we sent you an email"! Come on people!!!! you're coming to hook up my internet - simple common sense here!!! All in all, it's unbelievable that this company expects to stay in business treating their customers the way they do - I have talked to teksavvy several times over the last couple of months and I have been constantly let down by their customer service and policies, even talking to management has left a bad taste in my mouth. Boooooooooo teksavvy!!!!! read more

I was looking forward to experiencing my new Teksavvy cable 20 lite internet service. I took the precaution of scheduling 25 days forward to switch over, to ensure that I would have a seamless experience with the disconnect from my current provider. After paying in full and receiving my new modem, I was informed that there was an issue related to a "rejected cable order" presumably from the cable provider. After spending 40 minutes on hold and a further 10 in discussion; the problem, (which certainly should never have required my attention) was finally resolved. Ten days later (one day before my connect) I contacted Customer Service to confirm the date and was informed that the connect could not be made for another 5 days. My impression was that they had not even scheduled the event and were hastily doing their best to make even that date work. My old provider was scheduled to terminate on the original date and I would be left without internet or phone service for the duration. Well I just freaked and fearing a life with this level of service I simply cancelled the whole process. I might have forgiven them a few hiccups but not even to communicate a scheduling issue with such a wide window of opportunity is inexcusable. Fortunately my current provider was willing to continue my service and also upgrade it with no interruption, and all after mere minutes on hold. That's not to say that they are saints either... just do beware the devil you don't know. Just got my cancellation # (whoohoo) not a clue of what to do with my modem however. read more

Thank you for looking and realizing that there is indeed a problem, but you offered no real solution and that's the problem with Teksavvy. When things are good, they're real good. But when things turn bad, which is about every 8-12 months in my 9 years as a client, all the good gets erased. My modem IS connecting BUT it disconnects/reconnects because of error on the line. When it connects, it does so at a significantly lower rate (about 1/3 or 1/2 of what I pay for). Now I didn't move the house, or change the wiring, and the modem is new (from the last time I had an issue) and it worked great the day before the problem started. So what could be the cause of the problem that Teksavvy religiously refuses to see or blame? Could it be the big blue elephant in the room? YES, it's probably BELL since we had a bit of hail around the time the problem started. Now if I say this, Teksavvy will inform me that if Bell comes over and can't find the problem, they will bill me for the service call. I've had Bell come over a few times and they're quick at mentioning the internet service is NOT FROM THEM, and the DSL modem IS NOT THEIR EQUIPMENT, and no problem is usually found. I've had enough of swapping out modems at my cost, paying for less than I should be getting, and being my own Teksavvy technician. There was a time when third-party providers like Teksavvy could provide better option at a lower price, but these days are gone. I'm switching to a cable provider that guaranties their speed, owns the equipment, and can step in and solve the problem when they arise. read more

I was with Bell Internet/home phone for 10+ years and decided I wanted more bandwidth and would drop the home phone. Seemed like a good idea at the time. Saw a lot of ad's for TekSavvy at local Windsor Spitfire games and liked the idea they were nearby (Chatham) and that tech support was easy to get to and understand over the phone vs. Bell. I can only get DSL on my Street. First day of the install - they told me they would be out to the house, instead Bell was dispatched to install dry loop. Waited all day ofcourse and found out that they wanted me to do the installation, they weren't coming out. Not what they told me; asked several times. Bell installed the dry loop and they I called them to walk thru the installation procedure. The Tech on the phone could not figure out how to configure the modem that I bought from them, thinking I would have less issues if I bought their modem. 3 hours of resetting the thing and nothing, so I gave up on the Tech. He could not get the menu to configure to the modem to come up on the screen. Called back the next night and the next Tech told me to type the password and not just press enter and the menu will come up. WOW, I said "your other Tech should know that right? followed with a "I'm sorry Sir, not sure why he wouldn't know that". 15 minutes later, everything is configured and working properly and he also helped me install my new WIFI router. All was well. Everything after that was blur of bad experiences. Day 1 was Nov 18th - connected on Nov 19th and today is Jan 7th. 1. Internet was disconnected for two days - lots of on hold time with TekSavvy. They sent Bell, we think Bell turned my phone line back on. Had a hold bunch of calls because Bell didn't cancel stuff even after 30 days notice. Whole different story there. Had to wait all day at home for that. 2. My internet speed has been really bad. 2Mpbs or less. I always had 5+ mpbs with Bell and had been with them for 10 years. First house on the street to get DSL. 3. They have sent Bell out twice since. Last time, Bell guy ran a test and found I was getting 6 mpbs to the house, no problem. Still only getting 2 in the house. Bell hasn't sent me the box to return their modem, which I tried and got almost 3mpbs. 4. Teksavvy says their modem only gets partial sync - they won't send me another modem to compare it against unless I pay them for the 2nd modem and the shipping. I keep reopening the ticket and they keep closing it. 5. I have spent a lot of time on hold and they crank the satellite radio that I can't keep the phone on speaker phone without it blasting the house, even with the volume down. Its so annoying. 6. Would like to switch ISP's to someone else but I won't get my $ back on this modem that is probably the culprit and they weren't that much cheaper than bell other than they gave more bandwidth and I still don't know how to use their free email accounts (only get 3). Had to convert all my old sympatico email accounts to outlook.com which I don't care for as its a little too public for my liking. 7. Sad part - I work in IT Management and deal directly with a large IT company that configures huge networks including mine all over South Western Ontario. They have no idea what "partial sync" means either. read more

YOU KNOW WHAT!!! THEIR INSTALLATION PROGRESS IS SOOOO SLOW. 1 month my friend and still wait!!!!!! First they told me that I need to wait for 1 week first week: they said their technician already come, but I've already took a day off and not even a single knock or single call from them. second week: they call their technician said they don't bring installation for dry loop (altough I already PAY FOR DRYLOOP!!!!! wtf) third week: they call that other technician from other company (Bell) can not come and my activation date must be delayed more than 1 week... 4th week and on... still wait but i'm already tired to take another day off... You know, I just speechless about this company, the deal is good, but really?? the installation service was the worst. Bell even offer me to install their line 2 days after i try to use their service AND EVEN IN WEEKEND AND DO NOT NEED TO TAKE A DAY OFF!!!! how great is that???!!!!! read more

I ordered on-line and left for the States right after. I indicated that I wanted service August 1, at the earliest because I was not moving to my new place until then. I just checked my e-mail and they sent me the modem! I chatted on-line with a TS rep and told her that Canada Post was indicating that they were sending the modem back on the 23rd. I will not be back until the 1st. "Sorry, we cannot hold your modem" Then I want a refund, I replied. They wanted to charge me a $25 "restocking" fee. (Why are these "restocking" fees even legal?) They said that they could resend, but that I would have to pay $10 for shipping (I already paid $10 for shipping). I refused to pay it again. I'll get a refund when they get the modem, now I will fight for my $25, it's the principle. Will try to secure it through a complaint with the Ministry of Consumer Services. Not sure how effective that will be, new to Canada. But this is appalling. read more

I'm giving TekSavvy a 1* for the simple fact that after more than a week of waiting around, out of pocket $224.81 I'm still receiving zero phone or internet service. Why, because TekSavvy doesn't provide the installation service. They are at the mercy of Bell and Rogers technicians who may or may not chose to show up. For phone hook up you get to wait between 8:00 am - 5:00 pm for the tech to show up. I got two no shows and now I've booked a third appointment where I get to wait and find out if anyone shows up. For internet it is even better. A Rogers tech shows up and takes a look at your home. If he knows how to hook it up great, but in my case he couldn't figure out how to get the connection into the house. So after 10 minutes of fumbling around and investigating he walked away. With both instances my only recourse is to call TekSavvy and they book you another appointment. I would love to improve my review of TekSavvy but that won't happen until I get to use their services. read more

TekSavvy is only good when everything is working fine. Once you have a problem it is a frustrating process to get it fixed. I have been with them for 3 years and the answer to almost 80% of my problems has been It is a vendor issue (being Rogre's) and they cannot do anything about it. I guess that's the customer service you get for their MAYBE cheap service ! In the most recent and most frustrating incident, we realized Our internet connection has stopped working suddenly when we got back home from work. After numerous calls to customer service and tech support (20 mins wait each time) they said our modem is old and had to be replaced (of course they said they are giving us a good deal on modem !). Pay attention that they didn't send any notification about this outage since as they put it : " its a vendor issue and they cannot know ahead of time !!!" So we waited about a week to get the modem since long weekend was right in the middle of this mess (they only send modem via mail, no way to go and pick it up !). Once we got our modem and hooked it up internet still not working ! we called and they said it should work once you replace the modem and they don't know what the problem is so they have to schedule for a Roger's guy to come and check it. Well this has resulted in 8 days of service interruption so far and still counting... Looks like modem was not a problem to start with ! I know all service providers have issues but the fact that TekSavvy does not take responsibility for almost anything makes them like a transparent layer between me and Rogers. Maybe i finally give couple of bucks more and switch to Rogers and save me some headache ! read more

Teksavvy was supposed to send a technician to my house to activate and configure my cable internet on Friday Nov 7, 2014 between 8AM-noon. I took the day off to wait for the technician...and no one showed up. Frustrated, shortly after the noon deadline, I immediately called Teksavvy and spoke to an agent named Kaleena, who said the best they can do is send an email to Shaw and wait for a response within 24-48 hours, and was willing to give me 50% off next month's bill. This was absolutely a joke, as I took an entire day off to wait for this, and 50% off the bill for a month is nothing compared to my entire day's pay. I asked if a tech could come in over the weekend, as I work all day every weekdays, and I simply CANNOT take another weekday off this month. I was denied. Over the next couple of days I called and demanded a full refund, speaking to numerous Teksavvy agents. I spoke to an agent named Kyle, who said that Teksavvy is only responsible up until the "demarc zone", as he said, which to my understanding, was the Shaw box on the outside of my house, and that my interior cabling was my responsibility to correct. This was ridiculous for me to hear, as he's saying that the tech just simply connects the cable outside the house and goes on his merry way without checking if the internet actually works in our house?! What a freaking joke. Is this the kind of service Teksavvy gives to its customers? On Tuesday Nov 11th, STILL no communication/updates from Teksavvy after more than 48 hours since I reported no show from the technician, I'm simply not interested in doing business with a company with this kind of non-existent service. After calling at least 7 times over the past week, I finally was able to cancel and give a full refund which I requested each and every time I called. Long story short, Teksavvy wasted my entire day of Nov 7th and corresponding day's pay, hours of my time on the phone, and my trust in the company for failing to meet any of your promises. I have learned my lesson: I will never be a customer of a company who simply resell internet services. Teksavvy is at the mercy of companies who actually owns and maintains the network infrastructure (Eg. Shaw, Telus...). Shame on Teksavvy. Avoid my headache and nightmare with Teksavvy: stick with the big boys who actually created the infrastructure. It's worth the extra cost. read more

Teksavvy Customer Service is absolutely horrible Why is it that tech support never answer their phones? My Internet performance has been beyond slow for the past month, felt worse than dial up modem, even. I've tried calling in on 3 separate occasions and got stuck waiting on line for nearly 40 minutes each time, before i gave up. I had no choice but to cancel my service. You open an online ticket and they treat you like an idiot. Reset the modem, have you reset the modem? it must be the router, unplug the router .. even a moron would go through all those steps before opening a ticket. Why am i paying for a service that i have to do all the troubleshooting myself? If it's going to be like that, at least have a live body on the other end guiding you through the process and sounding like they empathize. I'd rather pay Rogers the extra $20 a month and have them answer the goddam phone. read more

If I could give 0 stars I would. Great service until there's a problem. Not having their own technicians opens a whole new world of ISP problems that you never even new existed. I had Teksavvy ADSL service (15 mbps/1 mbps) for over a year and experienced repeated slowdowns during peak hours (4-6 pm weekdays). Apart from that, they were cheap so I stuck with them. However eventually I got fed up and decided to upgrad to the VDSL service (25 mpbs/10 mbps) I immediately discovered a whole cornucopia of ugly truths and costs related to their service. When I purchased the new service I assumed that the cost would cover an installation and ensure that my internet was working. Instead the installation costs only cover the hardware work done by Bell. If there are any problems "inside" it's up to you, the customer to sort them out yourself. 1. After having a Teksavvy smart RG modem for a year it's out of warranty. If anything happens to it, you're entirely liable for replacing it (120$ for the VDSL smart rg505n). They enjoy repeating this. 2. Installation costs of 50$ are non-refundable. Even work that's not done properly and will require multiple Bell techs to come and revisit, you don't get your money back. They don't really even care about the fact that you might have to sacrifice days sitting at home waiting for repairmen to come by. 3. If you're looking for a reliable service do yourself a favor and go with Bell or Rogers. Atleast with them you know they'll get the job finished. Teksavvy are internet suppliers without any of the field technicians. If you're good with your hands and don't mind running to a café to do research to figure out problems by yourself then Teksavvy is for you. Teksavvy's tech support is laughable and they don't really seem to care about apologizing for anything apart from their inability to do anything. Their main expertise is being able to repeatedly state that they're unable to help with anything inside your home up to your demarcation point and that anything past that is the responsibility of bell. Avoid this internet "service" provider at all costs, I know I certainly will never suffer their services again. read more

Internet works fine...., Very Poor customer service. - tech savey assured me a rep would come set up my internet between 11:00 - 2:00 pm. I waited until 2:00 pm with no call. After calling customer service i was advised that there is no way for them to get in touch with their agents and that i should wait longer. 4:00pm rolls around.. no courtesy call ... nothing. Tech Saveys answer to my complaint was: - not our fault. We can't control rogers agent. - $20 credit on my account to make up for the $120 i did not make by taking the day off work. I am ashamed to say that after the disrespect i experienced i took another day off work to allow them to set up my internet. They are still the cheapest and therefor the best alternative to the big guys. Unfortunately Tech Savey is just another Rogers / Bell. Due to the disrespect of my time and the tone the customer support took with me, i will be switching providers as soon as a cheaper alternative come around. read more

I used to have Rogers cable and after many years of technical issues we switched to Tecksavvy. Tecksavvy is great if you can actually get a technician out to your home. We called in advanced to have our services installed at our new home. An apt was scheduled for the 18th. A Rogers technician arrived and said due to old wires across the street he would have to return tomorrow with another technician. The 19th they called at 11:30 am to confirm they would arrive between 12-2 pm. They were a no show. After calling Tecksavvy upset as I needed service as of the 18th I am a business woman this was outrageous. They rescheduled another apt for Sat 23rd. Sat 23rd they were a no show. Called Tecksavvy back and told them they are my provider it is there job to make sure we are connected. They applied 1 months credit to my account. They rescheduled for the next day and I received an email saying my apt is scheduled for Wed which in fact is not the next day at all but 4 days later. They sent a temp hub which we cannot watch tv or download as it has a set cap. This experience has been irritating and i will be SHOCKED if they show up and install Tecksavvy on the 27th. Ridiculous!!!! read more

After being ripped off by Bell, I switched to Tekksavvy. Been using this for years, no regrets. read more

By far the worst service I have ever had with a company and I don't usually feel a need to write reviews. When we first set up our internet, we chose DSL and immediately started having connection issues. I spent so much time on the phone with representatives, keep in mind this is after being on hold for HOURS, and they would literally say they had no idea what the issue was. Some solutions offered were to send a new modem or try resetting the router. Finally, months later, after talking to another company about potentially switching, we told Teksavvy that the other company suggested we had the wrong type of internet. Finally they send us cable internet and credited our account !10/month, which was nice but still not great. This was the first 6 months, then a couple months later that we tried calling them for a week straight and spent over 10 hours in total on hold. The line dropped several times and the other couple of times we just couldn't stay on hold after 3 hours anymore. All I wanted to do was change addresses of our service because we were moving. The representative then told me she could TRY and have someone come by the end of the week. I would rather pay more per month than ever have to deal with this company again. The wait time to speak to a human alone is absolutely ridiculous and then half the time the representatives are not well trained and really don't know what they're doing. I will say that they are always nice, it's not their fault the company itself sucks majorly. I've worked in customer service my whole life so I can empathize how awful it must be to be in their shoes, I would never yell or swear at them but definitely expressed my frustration. read more

I have been without service for TWO WHOLE weeks now, my modem seems to be the problem, technical support has helped me out with this in the past, I decided to call.... since your wait times on the phone are more than 2 hours every time I tried to call, and I do not have that kind of time to waste on hold, I put in a ticket on August 1st, you are supposed to answer to these tickets in 48 hours, it has been 14 days!! I kept trying to call and every time wait time, two hours, this is ridiculous, I have ordered internet with another company now, on Friday I tried to call to cancel teksavvy, wait time....MORE THAN 2 HOURS! I don't even know how you can run a business like this, I put in a ticket yesterday to CANCEL the service, still not response,I work from home and have had to work from my boyfriend's and friend's house for two weeks now, you guys have the worst customer service I have ever encountered. read more

My wife and I decided to upgrade our internet package because we are streaming more with our new television. We bought a new router and installed it ourselves. The folks at TekSavvy told us that someone needed to be home all afternoon. We stayed home all afternoon and no one came. At six, we called them to discover that they had decided to do the job remotely. This is truly outstanding customer relations! Will be looking to switch soon. read more

Horrible. Switching to Rogers immediately, customer support is horrible (exexpt for Sam she is the mvp) they sent over a technician whom said that our modem is fried and we needed a new one. After we PAID SHIPPING WHILE IT WAS UNDER WARRANTY we got it 2 days later and plugged it in, the modem did not work at all and was having the same problem as the old one did. So we called support and THEN was told that we had a bad line. At the moment the technician has not come even though they said he would be here today between 8-11am at the moment it has passes 11 am and I have had no sign of the technician. DO NOT USE THIS SERVICE. read more

if I could give this company negative 5 stars I would. The internet service is the worst I have ever experienced in my life. My internet is either never working or running extremely slow. Not only is the service bad but it is next to impossible to get a hold of a customer service rep because the phone lines are always so busy with other customers calling to complain. do yourself a favour and run far far away from teksavvy. read more

One star is far too much. Been waiting a month for internet. Of course they have been charging me already. Didn't send all equipment. Shaw didn't show up when they said they would & furthermore insisted they have no 3rd party deals which TekSavvy insisted they did. Brutal "customer service" over an hour wait to Talk to someone after I was promised a direct line. Emails not answered for WEEKS. Brutal. Brutal brutal. read more

I am absolutely disappointed with Teksavvy as a business. I live in a small town in Alberta and my family had you guys for over 10 years in Ontario. My parents also got you as a provider when they moved to Alberta. They live 5 houses down from me and get your service great. I on the other hand maybe had you connected 2 months and had to cancel because the speeds were horrendous. For over 1 month you guys had us go outside and stand at the D mark testing in -25 weather, you attempted to blame the inside lines but fortunately my dad used to work for teksavvy and knew it was not my lines after testing inside and outside and getting the exact same speed. The technician from telus was out here 3 times testing and trying to get it working, they finally said you guys were must of been throttling the speeds because they plugged their modem in and got perfect speeds. Now I'm sure you guys will say it was possibly a modem issue. Well no it was not because my dads modem was set up for down here as well by tech support and same thing. On a good day we would get 3 to 5 download speed, on a bad day we would get 0.14 or lower. I wish you guys would of took accountability and tried to help me. When I told you I wanted credits the sales girl who signed me up gave me 25.00 which is total crap if you ask me considering I was supposed to pay 60.00 a month plus the modem and the dry loop, I paid 39.07 for 2 months for what? NOTHING! Now I'm with telus who was the same company YOUR LINES ran though and guess what! 25 download speed and 5 upload all day long everyday! Not to mention I don't pay for the modem or any other crazy fees. I also get 29 + most days. So thank you techsavvy for not being helpful or supportive when I reached out multiple times, called and waited days for my account manager to call me back. Customer service is lacking, compassion for what the customer is going through is also pretty slim to none considering I was without any internet or tv (I watch my tv through the internet) many days on end but yet I got a measly 25.00 credit 2 months in a row. read more

Used to be great but now gone the way of bell, rogers etc. Just had an issue with my phone service and received the same line of bs and lies I was so familiar with from my bell/rogers days. First call to report dead phone line I was told I would have to wait two days for them to look at the problem. I let them know that was not acceptable and was told some one would come that afternoon before 5pm. No one showed, called again and was told no one needed to come and problem would be fixed by midnight. I told the agent I didn't believe him and was put on hold. Call dropped. Called again. put on hold, call dropped. Called yet again and was told previous agent was wrong, bell had been called but did not show and I would have to reschedule. Cancelled service. I am in Ontario not the US. read more

After hearing from several people how great this company was, I took advantage of their promotional offer of a modem loan and signed up! The modem was delivered as promised, however trying to get installation has been nothing but a HEADACHE! My confirmation email listed Jan. 31 pm as the installation date. When I didn't hear from anyone by 3:00 pm I called the company and then was told it wouldn't be until Feb. 1 pm. Thinking I had made the mistake I said okay fine. That evening I called TekSavvy again to confirm before I changed important plans on the Sat. I was assured yes Feb. 1st pm is the installation date. Again on Sat. I called around 3 pm to ask where is the technician? This time I got a load of excuses about a Bell technician doing the installation and they don't have time today. Why isn't someone CALLING ME to tell me what the changes are? Why in the FIRST place are they giving me an installation date if they don't know. I'm doing all the calling and all the adjustments to my SCHEDULE. I'm the paying customer. If I wanted crappy customer service, I could stick with provider I have. PS. I have already paid for the first month and an activation fee. read more

This is by the worst customer service I ever had to deal with, I called the in April 2018 to let them know that I was moving, 3 months after I realise that they were charging for both address, I call them spend over an hour and they told me they would be mailing me the check, wait a couple months call them again and spend over an hour the lady told me that if would be mailed today even if she has to do overtime, called back again was put to hold for quite a while, then the hang up on me, call again the put me on hold and was on the phone for a very long time and they told me that it was mailed to my previous address that the check would be reissued, still didn't received that the so I had to call back they did'nt owed me money that it was a mistake meanwhile I was paying my bill, so that's when I decided this is enough I will look for a different provider and cancelled everything, then I received a phone call that my check was ready and they wanted to confirm the mailing address, call them wait an hour confirm my address where am actually living which they should have duh! never received the check, called back today wait a long time, guy came back and told me sorry but we took off a bit of money there and there so we don't owe you money, I told him why I never saw this on my bill, he said you won't be able see this it's only in our system.... Bunch of crooks..... been with them for maybe 10 years and they are losing a customer for $197,00, I have another story that I will post soon, shame on you tekshitty read more

The worst 5 weeks ever! Worse than Rogers or Bell. Never thought I would say those words. Waited an hour past my install time. No call - nothing so I left. Showed up after I left and told I had to reschedule with my isp. Another week till date given. Service went down and finally crashed totally. When I called for help to set up email, I was given the wrong info many times and kept being told to try again and again until I said enuf and will call back. By this point I am showing an error message on pc due to the wrong info. I can't fix it and neither could tech support. I agreed to deal with it as I am getting a new pc in Sept. every time I call requesting help for setting up email on my devices and with the fax after I was given misinfo on that as well, their service was done and therefore could not due the setup. I told them I had a meeting the next day so call after a particular time with info on date for tech to come and resolve the issue. They call while I am in appt and message says reschedule with my isp. Every time you call any dept at teksavvy you get same message saying they are receiving high volume of calls wait on hold for 1 1/2 hrs. This has happened numerous times I never a month with them as my isp. Finally spoke to supervisor and 2 days later another tech comes to my house. By the way this is the 2nd visit to my home and the 2nd part time university student. Both tell me I get this type of service as I a month not a bell customer. The kid tells methe1 st installation done wrong. He leaves and my phone is so staticky that I am unable to use it. My speed is very slow especially if I go to a page with lots of pics I.e. eBay. Wifi now only works next to modem. With wrong installation, when services worked they worked much better. I told the supervisor and am told nothing he can do. I put in a request for service call online thru email over a week ago. Received response saying email received they will contact me in 48 hrs. They neglected to say in what yr. requested another call for help yesterday. Again am waiting for response. The supervisor told me I would see a credit on my next bill, which has not arrived. Every day I. Get an email for $25 owing. Yesterday email arrives telling me they are cutting off my service. I have had to go and change cell phone plans and use the library for internet service. Initially I was willing to put up with all the errors, etc. but having to wait hrs on hold for support is B.S. today I tried calling the accounting office and once again an 1 hr to wait on hold. Every day at all hours the same message. Experiencing a high volume of calls please wait for up to 1 1/2hrs for assistance. This happens whether you call Sales, customer support. Tech support or accounting. I only wish they handled customer support as efficiently as the daily requests for $25. Because I chose to get away from bell or Rogers, I have had nothing but problems including having to take and pay for my pc to be put back into working order like it was before tech savvy. Increased my cell phone bill, spent hrs on the phone on hold. Tech savvy makes bell and Rogers look like angels from heaven. read more

If a business is not available for a new customer (a new sale) then what can I expect from After Sales / Technical Support after I buy a product. I called Teksavvy Sales twice to buy a new Internet connection, but both the times after waiting for over 15 minutes I had to hang up as all agents were busy. If this is the way it is for a new/potential customer I can imagine how it would be if and when I need them for any after sales or technical issues. read more

#teksavvy the worse company in Canada - shit services and lazy employees waiting 10 days of a Internet connection now and they will force you to wait and won't refund your money wtf so pissed off now I miss rogers read more