My son participated in a Teen Treks summer biking trip to Cape Cod during the summer of 2021. We selected the trip because it was the only bike tour catering to teenagers. I've decided to post this review so other families can decide whether this establishment will fit their family's and teen's expectations.
By way of background, we live in the Midwest and selected a trip on the east coast, requiring us to put our son and his bike on a plane to Boston.
In comparison to our experience with other summer tours, the Teen Treks (TT) company is not well organized, so if you're a parent that prefers to have trip details well in advance to purchase lower cost airline tickets, and to make other arrangements, you will need to contact the tour operator multiple times to obtain vital information (e.g., How to ship your teen's bike? When should your child's airplane arrive at the airport?Who will pick up your child at the airport? Where will they stay? How will you get in touch with your child if they prohibit cell phones? and so on). In hindsight, this early experience should have been a warning sign.
In terms of the trip itself, TT hires college-age students to lead the trips. According to my son, the leaders were nice, but they did not command respect from the bikers. Consequently, at least one biker endured serious bullying (i.e., one biker tried to burn a hole in another biker's sleeping bag, and later tried to hold the same biker under water during a free swim); this bully should have been sent home, but the leaders did not act. Further, despite expecting that the group would sleep in youth hostels, they mostly slept in TT supplied non-waterproof tents and with summer rains, the bikers endured a good share of water-soaked tents and wet sleeping bags. Certainly, the trip required the teens to rough it and overcome adversity, but even so, TT should have waterproof tents if they are going to use campsites as their form of lodging.
We did appreciate that the leaders took my son seriously when he became the victim of a hate crime at a campsite on Martha's Vineyard, but we weren't told until the following day of the incident. We would have preferred to have been informed earlier and to have been able to speak with our son to ensure he felt safe spending the evening at the same campsite with the perpetrator. We were notified about the issue the following day, and spoke to our son, but the leaders hadn't thought to call us when it happened to learn what action we would have wanted to take. We likely would have called the local police ourselves to make sure they were taking the situation and our son's safety seriously.
A concern of ours was how to safely pack and protect our son's close-to-new bike to Boston; we opted to have it professionally packed and shipped on our son's flight (belatedly, we were told this was the only option because TT doesn't have any place to receive the bike ahead of time). We were also told TT would call us in advance of the return to arrange shipment home and that they would use bikeflights.com, a professional bike shippingcompany. Hearing nothing from TT 3 days before my son's return, we got in touch and were told they wouldn't be using bikeflights.com, but instead, would use FedEx. We registered our concern and asked if another carrier could be used to ensure the bike was packed correctly and protected. TT staff assured us TT leaders were trained to pack bikes correctly, but they suggested we could use FedEx professional packing service for an extra fee; TT leaders would call us to discuss. Instead, the leaders packed the bike secured only by my son's clothes, sleeping bag, and his biking equipment. Even bubble wrap, available at FedEx, would have been better, but the TT leaders did not call or give us the option to use the FedEx packing service. Suffice to say, the bike returned damaged (a bent disc brake rotor) and with major gouges and scratches on the frame and with his clothes soiled with grease. After seeing the condition of the bike and informing TT, they blamed the carrier, accepting no responsibility, although their staff were responsible for packing the bike. When I asked why they hadn't called us to ask if we would pay the extra FedEx packing fee, their response was that the service was too expensive and families on other trips had chosen not to pay the extra fee. A $700+ bike is now ruined, and TT would not agree to compensate us for the damage caused by their negligence.
One more thing, expect to pay more than the fee charged by the operator. The cost of the trip is only part of the expense. If you are a family without existing camping and biking equipment, expect to shell out between $500-$800 on equipment needed for the trip, not including the bike, the cost to ship the bike, the airline ticket, and the cost to repair a damaged bike.
While future customers' experiences might be different, based our experience we cannot recommend this tour operator to other families. read more