I came to Spruce Meadow twice in 2013 - once was part of a "date lesson" they sold my husband (birthday gift) and one was under a groupon I had happened to buy the same week (for less than half the price).
Our first visit we used the "date lesson" which was intended to be romantic I suppose but really just ended with a small gift bag with soap petals and 2 boxes of conversation hearts. Whatever though, I was there for the horses!
Scheduling was very difficult but when someone did manage to answer the phone they would be apologetic and pleasant. It took several calls but we finally got the date. When we arrived we were greeted by 2 young girls, teenagers, and they proceeded to show us how to clean the horses. We spent about 30 minutes of the lesson cleaning and grooming alone. I didn't see an "adult" the whole time we were there (a liability nightmare, might I add) but the girls were very sweet and seemed to know their stuff.
I got to ride Lucky, a beautiful older girl who was a good horse for a first-timer. We spent a while walking, turning, and stopping, and by the end of the lesson I was trotting with Lucky and having a wonderful time. Had that been my only experience with the farm, min. 4 stars for sure, like Erica S.'s experience.
BUT
We came back for the groupon lesson a few weeks later (again, after a tough scheduling process). There was an older woman present there this time, but she was the only instructor there for 2 riders (despite the fact that we were each supposed to have an instructor). We again went through the grooming process and then went out to ride. We had informed her several times that we had been there before, but it seemed to go one ear and out the other, and she kept treating us like everything was brand new. We also asked for the same horses, as we both had a great experience the first time, but that was ignored as well.
The horse I was given to ride was not feeling well that day, but I was still supposed to learn how to ride on him (I heard the girl helping around the stables quietly mention that he was sick and wasn't the best choice, but he was the choice anyway because the "good horses" were off somewhere else). He was miserable and wouldn't walk, even when lead/yanked/yelled at by the instructor. She kept telling me to "squeeze harder" and came over and physically pushed my legs into the side of the horse - still nothing. She left me and the horse parked under a tree for 10+ minutes while she attended to another rider. I felt bad for the horse - he clearly did not want to be out. The other horses were happily walking around.
She kept claiming that it was me, which was embarrassing, frustrating, and NOT AT ALL HELPFUL for a new rider. I don't mean to say that if I were more experienced the horse would have acted exactly the same - but there was clearly something wrong. When I mentioned I had gotten to a trot on Lucky, the instructor scoffed and said that I shouldn't have been allowed to do that. It was the first time she recognized my comments about having already been there.
Like Donna H., I too was interested (BEFORE the 2nd lesson) in continuing and paying for some regular lessons, but all my comments and questions about it were answered with something like "oh that's nice." Really, the whole time, we felt like we were nothing but a huge bother that day and like we didn't belong there at all. They clearly weren't interested in making us new regular customers. It was all very weird.
I appreciate the Farm and what it does to help/rescue/treat "unwanted" horses, but it really needs to improve its business model and customer service if it's going to be in that realm.
One star for the first lesson, one star for the horses. It's not their fault. :) read more