Only giving 2 stars because Alex and Ernie were very kind and helpful BUT my overall buying…read moreexperience with Mattress firm has been a 0 star. Originally purchased a mattress online from this location on 5/14 for a Sleepys mattress. Original delivery date was 5/18-5/20. I sold my mattress 5/17 in assumption my new one would be delivered. It was not. I called MULTIPLE times and no one could give me an update until around the 23 or 24th when it was realized they sold me an out of stock mattress. I had to go back in and get a new mattress. Of course it was way more expensive. The delivery on this one ended up being delayed because they didn't call me to reschedule as they said they would. I've been sleeping on the ground for 2+ weeks because I have my fiancé who is a combat wounded vet the couch. They've done nothing to rectify any of their mishaps and it's really gross business practice

I gave them 4 stars because I didn't buy a mattress yet and I'm not reviewing any product. The…read morecustomer service was great. I was immediately greeted. Dawn was very friendly and knowledgeable about the mattresses and other items they had. She asked me all about how I slept and what I was looking for in a good nights sleep. They had a large variety of mattresses out and invited me to try any of them out. I will probably wait for President's Day holiday to make a purchase, but she asked for my phone number and email to notify about any future sale. Nice people, nice, clean store, good prices, and good service.

I stopped in here with my parents to peruse all the boujee mattresses all the while thinking I'd…read morenever be able to afford anything of such luxury. That's when I met Chris. Chris was an excellent salesman. Courteous, kind, patient, and very knowledgeable. He was not pushy in regards to me making a purchase that day nor did he try to steer me towards one of the more expensive mattresses. He really listened to me and my concerns/wishlist for what I wanted in a mattress. I left without making a purchase, but returned the next day with my fiancé. After asking questions about how each of us sleep and identifying potential barriers to achieving a good night's sleep in our current mattress/bed frame, Chris was able to help us find our PERFECT match. We not only purchased a new mattress, but also two new pillows. I cannot speak highly enough of Chris and his willingness to listen and help us. Neither my fiancé or myself had ever purchased a mattress for ourselves and had ZERO idea of what we wanted. Chris is extremely knowledgeable in his field and it shows. His recommendations were spot on. My fiancé and I have both slept better on the pillows he suggested. We have not picked up our mattress yet, as it is on layaway, but we are anxiously counting down the days until we get to bring it home.

Great customer service. Our sales rep was very accommodating and gave us the perfect deal. We…read morebought a king sized temperpedic with cool breeze technology.

Can you drive past a strip mall in these parts that doesn't have a mattress store and/or nail…read moresalon? Uhhhh no. And I'm more of a Sears scratch and dent when it comes to appliances and mattress sets, having bought my last mattress set at HH Gregg before it shuttered and that was over 16 years ago. To me the process is simple - you pick a firmness, lay on it and pick the one that's most comfy to you. Not difficult at all! Prior to that I'd bought used trundle beds with a mattress on yes, get this, the classifieds in the HSV Times newspaper. So it's been a while since I went shopping for mattress sets. The staff at Mom's memory care recommended we downsize Momma from a queen bed to a full bed as we moved her to her new, smaller apartment. Always rightly concerned for falls they wanted to give her as much walking room as she needed on her newly freshened up apt! Enter BE - where brother has faithfully purchased mattress sets for the past decade. The showroom was stocked with plenty of mattress sets at various price points with various features and sizes. The salesman (didn't get his name) was so knowledgeable and kind and really helped us downselect based on mom's sleeping patterns and her physical size. I tried out the various options using the paper coverings you see at Doctor's offices while sister and brother worked on pricing. We finally all agreed on one and they offer sheets and mattress. Pads and sheet and mattress protectors too. Sort of a one stop shop except no comforters or headboards. (We went next door to shop for those are Goodwill.) The extra helpful bearded salesman offered brother a substantial loyalty discount and off brother went to retrieve the bed set from their warehouse which I think is maybe on Pratt Avenue. We were on our way to move mom into her new apartment as time was awasting! Who knew bedding technology has advanced so much in 16 years with anti allergen this and that and cooling technologies and whatnot! The salesman walked us through the pros and cons of each and we were able to select the pads and protectors that would fit the bill for sweet momma and in her color palette (teal) and the micro sheets were really soft y'all! We met up at Grandview Gardens and during moving stuff realized (d'uh) momma already had a full sized bed and mattress set and didn't need a new one/downsized one after all! She had a full size bed with a queen headboard-becauase she is a queen! Long story long BE accepted the returned mattress set the same day without issue as far as I know and really impressed me with their knowledge and on hand stock and willingness to provide the best customer service possible. Even though I was hopeful to get Mom's cast off queen mattress (which clearly didn't happen) the shopping experience here was so pleasant I'll probably join my brother on being a regular BE shopper in the future and my back will thank me for it!

The seller there, Mark, gave me an excellent experience. He was funny and friendly and was always…read moresmiling! He found the perfect mattress that fit my needs and was very communicative. My mattress arrived on time and Mark reached out to me several times to see my bed frame had arrived. The store held my mattress for two months before they delivered it the same day as my bed frame that finally arrived. The delivery guys were super polite and nice during my experience. Above and beyond performance from everyone. 10/10 service.

I bought my first set of "big girl furniture" here and it was a great experience. The salesman was…read morereally nice and helpful. He really listened to what I wanted and was able to take me straight to the type of things I described. They offer delivery (which we did not use because I was moving hours away), but they still loaded everything up on the uhaul truck for us. They had excellent prices and great quality products.

Went in on a Sunday. Only one salesman was working (she was great) and some movers. More staffing…read moreneeds to be there because at one point I looked around and only saw customers lol. They do not do returns/refunds FYI. All purchases final unless you got the wrong item. You can find some really good deals there and I'm satisfied with my purchases. But do they not have a phone number? Or hours posted online? I've looked on the invoice multiple times and there is nothing. I'd highly recommend they get their online presence up asap.

Jerry Davis was an absolute please to work with. We are so excited to sleep in our new Mattress!read more

Jeri was a great help, he sorted us a box spring and we were on our way! Great serviceread more

I stopped by looking for a Tempur-Pedic Contour Pillow. I bought one in that store a few years ago…read more The gentleman in the store said their company does not carry those pillows anymore. He suggested going to Amazon to purchase the pillow. I checked Amazon and they sell the pillow I am looking for. Many thanks to the gentleman at Bedzzz Express for directing me to where I can purchase the pillow.

As we entered the store, we were greeted by a friendly staff member who was following mask and…read moredistancing precautions. This was a not a "pushy" salesman at all, and allowed us to try as many mattresses as we wanted. With each one, he explained the differences of each. We did in fact select the right one Scheduling delivery was easy and was worked around our time factors. The men who delivered the mattress were friendly and very careful while carrying the item through our house. I definitely recommend Bedzzz Express to others! If we need another mattresses in the future, we will shop here first!!

We were looking for a mattress & the sales people were talking privately & one was on his cell…read morephone when we're entered. We told them we were used to a specific type of mattress & the sales person just made foam mattress suggestions & didn't seem to have any knowledge about the products. This was a stark difference from Mattress Firm on University. The ONE benefit of buying from this company is that if you're not satisfied, you can return it & get store credit for anything in the store.

I want to thank Desiree at Denver Mattress for being so helpful with a problem I had today with…read moremy bed. She is a delightful ,intelligent woman that solves problems for her customers.

I had a very frustrating experience at Huntsville Furniture Outlet that I feel needs to be shared…read more I recently went shopping and found a nice black corduroy sofa and love seat, which I took home that same day. However, the matching chair wasn't in stock, so they ordered it for me. After waiting a week and a half for the chair to arrive, I finally picked it up, unwrapped it, and to my surprise, it had a completely different pattern! I immediately called the store and sent them pictures. The retailer who assisted me claimed the chair just had a smaller pattern. To clear things up, I went online and found the exact same pattern that matched my sofa and love seat and shared that with them. Instead of resolving the issue, they informed me that all sales are final once the item leaves the store. How was I expected to see that it didn't match until I got it home? They even claimed they called the owner, who reiterated the sales policy. However, they offered to allow me to exchange the chair if I paid a 25% restocking fee. So, for a chair I originally purchased for $399, I'd have to pay $100 just to return it and then buy the correct one for $699. How does that make sense? It's clear to me that this is poor customer service. I had every intention of doing more business with them, but after this experience, I will NEVER step foot in Huntsville Furniture Outlet again. Very disappointing!

From the owner: Visit Huntsville Furniture Outlet, Furniture Store in Huntsville AL, to shop quality furniture at…read moreuntouchable values. Browse the showroom for affordable bedroom sets, living room sets, Sofa Sectionals, Leather Furniture, dining room collections, sofas, mattresses, recliners, Outdoor Furniture, Rugs and more. Stylish home accents and accessories bring this inspiring location to life. Friendly sales associates are available to provide expert advice so you can make your decision with confidence Get the best prices on mattresses and furniture for every style, from contemporary Furniture, classic Furniture, modern Furniture and glam Furniture. We Carry Major Brands Like Ashley Furniture, Ashley Sleep, Benchcraft, Catnapper Furniture, Mattress be

We stopped by to look at twin bed headboards, frames and mattresses. I checked Yelp and this store…read morehad rave reviews. The business was a little busy on a Thursday at 12:00. We walked around the showroom for 20 minutes waiting on a salesperson to free up. Their selection of twin headboards was one. We needed a bed quickly for my MIL so we agreed to buy the one headboard and frame. We had to order a twin mattress and were assured it would be in on Monday for a Wednesday delivery. Tuesday I ask hubs to call the store to ensure they have the complete bed and are on track to deliver the bed on Wednesday. The representative tells him the mattress did not come in Monday. We emphasize we need the mattress and are given a loaner. If our mattress comes in Wednesday morning, it will be delivered is what we are told. Wednesday morning the headboard, frame and box spring are delivered along with loaner twin mattress. We are called and told that the mattress we ordered will be delivered Thursday. I go to the assisted living place to meet the delivery team and as they put the mattress on the floor I realize it's the wrong size. The guys called the store and were told they had the wrong mattress and to return to pick up the correct mattress. They wanted to remove the loaner mattress. I told them their chances had run out and I was keeping it until the purchased mattress was delivered. MIL would be on the floor if I didn't keep the loaner. Thirty minutes later hubs received a text that the purchased mattress was not part of the delivery from Chattanooga. I will update this review when we receive the purchased mattress.

Love it here! Saleswomen was amazing. The best customer service, and easy process for customers!…read moreAfter having a bad furniture experience at Rooms to Go it was determined that I would purchase with University village! I love my couch and a set of beads I purchased for decoration! Amazing delivery and pleasant guys! They set up everything beautifully! I couldn't be happier! Oh did I mention my couch was scotch guarded?!! Yessss! It has been holding up great considering my 13 year old and dog! Thank u university village! Well done!!!