We stopped by to look at twin bed headboards, frames and mattresses. I checked Yelp and this store…read morehad rave reviews. The business was a little busy on a Thursday at 12:00. We walked around the showroom for 20 minutes waiting on a salesperson to free up. Their selection of twin headboards was one. We needed a bed quickly for my MIL so we agreed to buy the one headboard and frame. We had to order a twin mattress and were assured it would be in on Monday for a Wednesday delivery. Tuesday I ask hubs to call the store to ensure they have the complete bed and are on track to deliver the bed on Wednesday. The representative tells him the mattress did not come in Monday. We emphasize we need the mattress and are given a loaner. If our mattress comes in Wednesday morning, it will be delivered is what we are told. Wednesday morning the headboard, frame and box spring are delivered along with loaner twin mattress. We are called and told that the mattress we ordered will be delivered Thursday. I go to the assisted living place to meet the delivery team and as they put the mattress on the floor I realize it's the wrong size. The guys called the store and were told they had the wrong mattress and to return to pick up the correct mattress. They wanted to remove the loaner mattress. I told them their chances had run out and I was keeping it until the purchased mattress was delivered. MIL would be on the floor if I didn't keep the loaner. Thirty minutes later hubs received a text that the purchased mattress was not part of the delivery from Chattanooga. I will update this review when we receive the purchased mattress.

Love it here! Saleswomen was amazing. The best customer service, and easy process for customers!…read moreAfter having a bad furniture experience at Rooms to Go it was determined that I would purchase with University village! I love my couch and a set of beads I purchased for decoration! Amazing delivery and pleasant guys! They set up everything beautifully! I couldn't be happier! Oh did I mention my couch was scotch guarded?!! Yessss! It has been holding up great considering my 13 year old and dog! Thank u university village! Well done!!!

I like Sutton's Furniture! The showroom is huge, with a large variety in terms of styles! We bought…read morea china cabinet there years ago and it's held up beautifully. The folks who own and run this store are super friendly and there is no pressure to buy. Everything seemed to be good quality as reflected in our china cabinet.

My husband and I went there yesterday. It was 90 degrees outside and they did not have any A/C on…read morein the store. They. are $500.00 higher on a desk than other furniture stores in the area. We looked at a bookshelf that was supposed to be real wood but the wood was so thin my husband could have stuck his finger through it. Unless you want to pay outrageous prices for cheap furniture, stay away from this store.

Great friendly service, Nice furniture in great condition as well as Knick knacks, lamps, chairs…read moreand art for the wall. I've picked up a number of great valuable accessories, a futon couch and some lamps. Still use and love them all!

Don't be scared away by the slightly sketchy-looking exterior. If you are looking for nice…read morefurniture at a reasonable price, this is the place! My husband and I came here in search of a china cabinet / hutch and found a beautiful hardwood Kincaid at a great price. There were a surprising amount of options and styles, too. They have a discount system based on how long the items have been there, so if you shop on the first day of the month you might get some steals. We happened to be in on the last day of the month near closing time, and negotiated successfully for the lower price the item would have been marked down to the next morning. They can also arrange delivery. The guys who delivered our piece were very polite and careful. It was all around a great experience. I would go there again next time I'm furniture shopping.

The owners contacted me with apologies and corrected their error. Thank you for taking action to…read morecorrect the problem.

Unbelievable professional high end designers who could be high and mighty due to design credentials…read moreand awards But in reality Most down to earth lovely start Also very effectively thanked spouse for military service and they are dog lovers They even have a dog warranty for those of us that have dogs Moreover as I'm disabled Enrique Dan and Rebecca not only accommodated my disability but brought couches to the main floor level. Looking for reclining couch and Theodore Alexander and great mattress and recliner chair This store is disability friendly Lovely people and kudos for great team work How people could not give five stars to have this type of store in the community are wrong I only shop here bc this is LONG LASTING BEST FURNITURE AND GREAT PRICES THANKS TO DAN ANDREBECCA MSKE SURE TO MEET YHEM AND ENRIQUE AND you can comfortably say your finances without discomfort They understand and will work with you

If you enjoy antiquing, shopping local, or home decor, you may wanna check out this place. This new…read morelocation is quite large, it has 2 floors and it looks like it used to be a school so the building itself has some charm. They have several vendor stalls, but you are free to roam around and pay at the register by the door regardless of which stall you purchase from, plus no annoying sales people! Lots of parking, near downtown in a charming old neighborhood. They have events every few weeks, including farmers markets, so keep an eye on their socials.

This was a lovely establishment but I will likely not return and this is why…read more I found four prints that were listed as "SPECIAL SET OF 4 / SPECIAL $40.00". Next to these two stickers was a third sticker that stated "Complete set of 4 $160". As I checked out at the front of the store, I wanted to make sure that the vendor was getting paid what they were owed. I didn't bargain down or argue for the $40, I made sure the cashier knew that there were two conflicting prices and that I didn't want to shortchange the vendor. Upon first asking if the $40 was the correct price, she stated loud and rudely, "IT SAYS SPECIAL FOR FOURTY DOLLARS." This was all she spoke while making direct and antagonizing eye contact. I acknowledged her words gently and kindly, that I indeed saw that sticker but also noticed that there was a conflicting price tag NEXT to the $40 one. The more expensive price was not crossed out or written over, they were listed next to each other. What I didn't say, but was hoping to clarify, was whether the store was okay being on the hook for the extra $120 if they were only going to charge me $40. The cashier simply repeated the same words, louder this time, and very condescending in her tone and manner, "IT SAYS SPECIAL FOR FOURTY DOLLARS" and pointed to the sticker to make her point even clearer. She said nothing else. I paid without further comment. As she bagged up the four prints, she included the additional document with the price stickers on it. I inquired if she wanted to keep the ADDITIONAL document with the price tags and booth label (for her records), making sure she didn't slip it in by mistake. Her tone, still very loud and now even more condescending, resounded as she said, "I WON'T BE REMOVING THOSE STICKERS BECAUSE THEY WILL DAMAGE THE PAPER." I wasn't asking her for a lesson on how adhesive works, I was simply trying to allow her the opportunity to keep the documentation for the vendor and the store to prove that she charged me for the discounted price. I've grown up in antique stores. My grandmother and mother both currently own/have owned their own antique establishments, so I'm familiar with the protocol. Maybe their protocol is different. My bad. I did not respond further and took the bag gently from her hands. It could have been the simplest and most pleasant interaction though. "Oh I see that there are two conflicting prices here. Let me call the vendor and verify that this one is correct." Or perhaps "We are told to take the lowest price listed on each product, so I can guarantee this is the correct price. Thanks for the concern though! I appreciate you looking out for the vendor!" Something, ANYTHING, more pleasant in terms of tone and word choice, would have been a better experience. I have also been in her shoes. I have worked in marketing and customer service for the past 20 years. I have worked a front desk, many, many times. I have been a cashier. I have been the rep who answered tweets at 11pm where a customer needed toilet paper sent to their hotel room. I know what it's like to deal with belligerent , arrogant people, with people who actively try to make your life a living hell because you work behind a desk, behind a screen, behind a uniform. That was NOT my intention, and that's what I think stung the most. In being kind, in being thorough, I was treated with contempt. Maybe she was having a bad day. Maybe I caught her in a moment where she had just dealt with someone difficult and assumed I was the same. There are a number of reasons why this transaction was so unpleasant. "Give her some grace!", the masses might cry. And I might agree with you. Normally, I would. But she was old enough to know better. The job she holds is not one that is difficult to execute, nor difficult to execute PROPERLY. Maybe I'm making a mountain out of a molehill. Maybe I shouldn't have let this seemingly small incident make such a huge impact. Or maybe, just maybe, this could've turned out so drastically different if this young woman had exercised the bare minimum and just been kind to me in return.

I came into your store to look at hardwood flooring and approached the desk near your T molding…read moresection to ask for assistance. The younger men standing there looked directly at me, said nothing, and then walked off into the back stock area. One of them,i think his name tagsaid edgar or edwin called for help over the radio. The other man with a long name, dequa something said "these stupid white mother f÷^×ers." edwin/edgar LAUGHED!!!!!!!!! I am FLOORED and BEYOND angry. This was my first time ever stepping foot in this store and it will without question be my last. What I heard today was disgusting, openly racist, and completely unacceptable. Your corporation should be ashamed of the people you allow to represent your brand. Allowing employees to speak about customers this way on the sales floor shows a complete failure of management!!! In my 55 years of life, I have never experienced this level of this vile in a retail environment!! No business that tolerates this kind of conduct deserves my money!!!

Very nice selection of tile at the Madison, AL location. Alicia K. went above and beyond to help me…read morewith my total bath remodel!

Odd ball shop nice staff hard to explain it be kinda a oddity store clean inside I say a great stop…read moreto see oamaller items

So fun. Love this antique mall. Great treasures & bargains!! Lots of kitsch, primitives, great…read morehard to find items.

The service was AWESOME here! They had some really cool products, and a really wide variety. I also…read morethought everything was priced really reasonably, and there were discounts on most of the things I ended up buying (maybe because it's Christmas time). Nancy and Diane, who were working at the time, were super helpful in helping us find what we were looking for in such a big shop. Make sure to have lots of time to look around when you go. I will definitely be back!

Looks to be a little hit and miss, has vendors and looks to be a 2nd hand shop in there. Prices was…read morefair just seems to be a lot of decor