Mary on the support team was extremely helpful. She provided excellent customer service. She was…read morepatient and an absolute asset to the company.

Last-Min Flight Cancellation Solved My flight got canceled…read moreat midnight, and I was STUCK at the airport. BWJ 24hr assistance line rescheduled my flight and got it situated with the airline. We flew out that same night. I'm very happy I booked my trip with BWJ.

Ok, so I'm not the type that usually uses travel agencies. I used to think it was meant for those…read morewho weren't good at planning and want specific itineraries laid out for them - i.e. a tour service. Boy was I wrong! A friend of mine used them for her honeymoon and couldn't stop raving about how they had their flights/hotels booked to hop from city to city in Greece, at a great price, with top notch hotels and sight recommendations, and weren't forced to do any sort of tours! They can obviously do that for you, I just prefer to have a loose itinerary and discover things at my own pace. So on to my personal experience... I used them for 2 recent trips in the past couple months and I highly recommend Jack and Zara! The most recent was a 4 day snow trip to Mammoth for a group of 12. They really went above and beyond. I couldn't find anything decent or large enough when looking online and they gave me multiple options so fast. I booked right then and there for my group and also added on lift tickets and snow gear rentals with them. Top notch customer service. They get unbelievably good deals frequently too, like round trip flights to Paris for under $500, so I'm keeping my eye out for the next one.

Bought airline tickets from them…read more For my return day I advanced noticed them few times and asked them to cancel or adjust my return day and to my surprise got no reply from them on time and had to also contact airline directly and per airline's policy travel agency has to take care of that refund and adjustments Also airline acknowledged that my request been registered in advance Due to this situation created by this company Had no other choice but to buy my return ticket from other travel booking company Overall bad business practice and they still never issued my refund that is due to me

I picked Archer Travel straight out of the yellow pages... Yes I went with an instinct and it was…read morethe best decision I have ever made for the Innocean/Hyundai Product Specialist Team. Ron and his internal Team (Carlos is a winner) handle all of our auto show travel needs from airline tickets, to hotel rooms to rent a cars. We have partnered for the past year. The transition and process has been flawless. The attention to our every need is recognized day or night. Ron put in place an after hours 800 phone line complimentary to add another layer for support when the need arises. Our program is massive with numerous ticket requests daily and the prompt effecient service is beyond our expectations. The phone is answered promptly, the best ticket price is found with the most convenient routing being offered. Everyone of our Product Specialist Team members have welcomed the level of service with such an appreciation. I cannot thank the Archer Team enough for servicing our account and for making travel a "route" of ease... We plan to remain partners forever!

There are pros, and not anywhere near an expert but having better implementation practices in…read moregeneral and especially initially, whether it'd be over the phone, with a new client a new hire with even just a general inquiry, an every day. Now, the one star is solely for the handful of employees, owners & managers at the headquarters are incredibly admirable, supportive BUT NOT TRANSPARENT.

Best travel place in town…read more Margot at village travel is the best. She is kind, smart, and quick to help you. Online travel sites don't have a cell phone or pager, to help you 24/7. I have done all my travel my whole life through Margot. She also has good candy on her desk chocolate.

WoW, I am impressed…read more I called Village Travel and Patty answered the phone. After hearing what I am looking for in a sense of a summer vacation, she not only helped direct me in a direction that would fit the needs of my family she gave me such good and informative information. Thanks Patty.

Allure Travel, Montrose, CTM they are all bad companies. From working with them and from being a…read moreclient. BEWARE, they don't care about anybody else but themselves. During the pandemic, because of their lack of professionalism and care for their clients, they made people overpay for their tickets since they didn't have enough people to answer their calls, their call back time was over 72 hours and by the time people would receive a call back the prices had gone up (Easily people lost millions of dollars because they didn't care and put more people on their lines). I am telling you it is better if you invest a little more time and made research of other options you have if you don't want your clients complaining of such a bad travel service CTM, ALLURE TRAVEL AND MONTROSE will give them. Value your hard-earned dollar and don't waste it with these guys

We booked a 2 week trip to Italy for our 25th anniversary and had a fabulous experience with this…read morecompany!!! We used Montrose to book a tour with Globus for the first 10 days and their price was the same as it was on the Globus site but Our agent Kathleen handled all of the details. There was a bit of confusion on a difference in the pricing but it was cleared up after some discussion. We also booked a room in Lake Como for the last 3 days and it was amazing! Probably one of the finest hotels we have ever stayed at and we travel quite a bit. I would definately recommend Kathleen Taylor from Montrose Travel at (818)553-3394 or ktaylor@montrosetravel.com

If I could change the rating it would be a 10 Star rating!…read moreWe contacted Susannah Tomlin regarding taking a cruise on Viking from Rome for 7 days. After the cruise, We wanted to rent a car and drive through Italy, see Pompeii, drive to Barcelona, Milan, Florence and Tuscany and Valencia Spain. In addition we asked her to book a gondola ride in Venice and we wanted cooking classes in various Italian locales and in Spain. We learned how to make Paella in Valencia at a country retreat outside of Valencia. The hotel accommodations were outstanding, each place we visited had breakfasts included in our hotel stays. In Madrid there was a change in our travel dates that the hotel did receive. We contacted Susannah by message on the mobile application Viator. She took care of the change in hotels immediately and sent us confirmation on the hotel reservation. She found a gorgeous villa in Tuscany where we had outstanding sunsets from our second story spacious living room, bedroom with a huge bathroom suite!! We went on a truffle hunt, learned how to make stuffed raviolis and we were treated like royalty at every hotel we stayed. Susannah did an Exceptional job coordinating our trip, from airfare from Los Angeles to Rome, to Milan to Barcelona. The pickup of our rental car at both locations was seamless! Driving to each of the hotels in Europe and trying to find parking for our car was not necessary. She picked hotels that had parking garages that the porters took the car and parked it until we left. We highly recommend Susannah Tomlin, she is taking care of our next trip in May 2025! She is an outstanding travel agent!!

TL;DR - Anita Kayekjian is the WORST travel agent you will ever encounter. This was, without…read moreexaggeration, the most appalling experience we have ever had with any service provider. Anita's unprofessional behavior, explosive temper, and outright disrespect throughout the process were absolutely unacceptable. AVOID ANITA AT ALL COSTS. Working with Anita was an ongoing source of stress and dread for our entire group. From the beginning, Anita made repeated errors and failed to provide critical details to us. When we would reach out with any questions or clarifications, she was immediately frustrated and would answer with an attitude. Unfortunately, we let these early red flags slide and continued working with her. But as soon as our initial deposit was paid, the very low level of service that she was providing completely disappeared. She became increasingly impatient, defensive, disrespectful, and hostile. Our questions were treated as annoyances. Requests for very basic and necessary information were met with a condescending attitude. Communication was all over the place--sometimes we were bombarded with irritated back-to-back texts and voicemails, other times she would vanish for weeks, only to respond with frustration on our first follow up. The most disturbing aspect was Anita's explosive temper. As we neared the end of the process, she became less concerned about hiding her agitation and disrespect. Our final list of questions triggered a series of rage-filled phone calls from Anita. She called us several times yelling inappropriately at the top of her lungs, saying belittling and disrespectful comments, and using an extremely angry and hostile tone that was completely uncalled for. After that, we reached out to the company to switch agents. Unfortunately, they said we couldn't switch agents after booking; but one of the agents offered to act as a liaison so we would not have to deal with Anita directly. We also provided feedback about our experience to the company directly; however, since Anita is apparently an affiliate/contractor (not technically an employee), they said they could not hold her accountable for her actions. This wasn't a simple personality clash or a style mismatch. Anita completely failed to show a basic level of decency and respect, emotional regulation, and professionalism. No one should ever be treated the way we were treated. I'm sharing this review so others don't have to go through what we did. We will not be recommending Anita or this travel agency to anyone.

Victoria, Vanessa, and an Armenian(?) male whose name I forget (I think it started with J) all went…read moreout of their way to get my car reg sorted out, twice in one day, after local PD towed my car for expired reg. Victoria was especially awesome, and she even offered me a cold water bottle from their fridge on a super-hot day, just to be above and beyond. All three clerks get an A+ rating: I guess that's why they're AAA! Thank you again, all!

If I could give triple A 0 stars I would, member for 7 years in a family who has been a member for…read more20+. Get into the 21st century. Sends new cards with new expiration dates & one letter with small print at the bottom saying to renew. No email reminder. No follow up. No text reminder to "renew." Send me a text or an email like every other company. No way to renew on the app. Then signs me out of my account so the only way to renew is by calling. HORRIBLE customer service. Rude staff. No supervisors to talk to. No fees waived. Okay well bye. Will be looking at alternatives. Fix your system. And also don't sell car batteries that don't even last a year.

Great service and 5 stars rating for this agent. Rajeet was responsible, patient and willing to…read morework with me and friend to find best deals for Cancun getaway. Will recommend and will use their services again. Awesome job guys!!!

From the owner: Specialties…read more Cultural Voyage specializes in family-friendly, all-inclusive vacation packages that go beyond the typical getaway. We believe travel should be meaningful, affordable, and enriching for every member of the family. We offer curated vacations that combine comfortable all-inclusive resorts with authentic cultural experiences, allowing families to relax while also connecting with local traditions, history, food, and communities. Our trips are designed to be fun, educational, and memorable for travelers of all ages. Every month, we feature mega getaway sales with savings of 40%–60% off, making dream vacations more accessible year-round. Depending on the destination, guests can also receive hotel credits ranging from $200 up to $1,500, perfect for spa services, dining, or on-site activities. In addition to accommodations, we provide family-friendly cultural excursions, including guided tours, local experiences, and activities that are safe, engaging, and suitable for kids and adults alike. At Cultural Voyage, our goal is simple: to help families travel smarter, save more, and return home with unforgettable cultural experiences

I cannot say enough amazing things about Anet here at SVH. She helped me plan a summer trip, and…read morefrom start to finish, she made the entire experience effortless, thoughtful, and truly special. Anet went above and beyond to make sure every detail was perfect. She listened carefully to what I wanted, offered incredible recommendations, and handled everything with such care and professionalism that I felt completely at ease throughout the process. If you're looking for a travel agent who is attentive, knowledgeable, patient, and genuinely invested in creating meaningful experiences, not just booking trips, Anet is the one. I wouldn't trust anyone else with my travel plans and will absolutely be working with her again. Highly recommend!

Hi Astghik jan, just wanted to say thank you. We had a wonderful time in Hawaii. Especially the…read morebalcony overlooking the ocean, where we enjoyed our morning coffee, it was very relaxing. This is the massage I sent to our travel agent at SVH Travel. This is our second trip booked by our travel agent Astghik at SVH Travel. First was our Spain trip and now to Hawaii. She is very professional and knowledgeable. Looking forward to our next travel arrangements to book again with SVH Tours & Travel Services. Nazik and Garo Dergarabedian

Our trip to Japan was amazing. From start to end every detail was considered, well organized and…read morepunctual. The selected hotels were very clean with excellent service. The tours were well chosen and the information given was interesting. Melanya, who accompanied the group was very professional, patient and did her best to accommodate each and every request. I highly recommend MS TRAVEL AND TOURS for future adventures. Especially the very beautiful tour to Japan.

Suzy has always set up or vacations since 2016. Our…read moreAnniversary Vacation to Akumal, Mexico was great with all the upgrades that the resort gave us. She is the best setting everything up! Thanx for putting us on the Yelp cover!