COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent. It can get full very easily and quickly because they share the lot with several other medical offices. Parking spots are a decent size. Establishment: The establishment itself is very clean, neat, and tidy. Staff: My first visit here as a patient myself wasn't bad, but this time, my mom was the patient and our experience was horrible! The staff here are very incredibly rude, unprofessional, and dismissive. If I could give this place zero stars, I absolutely would. Let's begin by discussing the receptionist. When my mom and I entered the office, we weren't greeted. The person answering the phone just threw the sign in clipboard towards us and motioned us to fill it out. When I told her that my mom was a new patient, she said, "Hey you! Come here and fill out the new patient form." When we were done filling out the form and we turned it in, the receptionist didn't even speak to us. She just used hand motions. How rude. And now for the crappiest doctor in the world, Dr. Ted Shen. This doctor doesn't like to listen to his patients and is incredibly dismissive. When my mom was trying to explain her symptoms to him, he cut her off mid sentence and said, "This has nothing to do with my area of expertise. You need to see a neurologist. Why are you here? I don't care because that is not my area of expertise. Stop complaining to me." When my mom then complained to him about her frequent stuffy nose, he was all like, "You need surgery to fix it. It's an easy procedure that takes 20 minutes. Yes or no?" What do you mean "yes or no"? When my mom and I tried to ask him about the risk and benefits of this surgery, he dismissed us. He said, "There is no need for both of you to worry about the risks. It's minimal. Both of you are asking too many questions. Stop wasting my time." WTF?!?! Plus, he didn't even take the time to look inside her nose to see what's wrong. How did he know that she needed surgery? Did this asshat just assume she needed nose surgery? What kind of shit medical practice is he running over here? He is also very arrogant. I told him I was a nurse, and I am taking my mom's symptoms and complaints very seriously. He then said, "Oh you're a nurse. Did you go to medical school for 12 years? If not, be quiet! You don't know anything!" Like wow! How rude, disrespectful, and condescending! He was also very impatient and rushing. When my mom wanted to tell him a couple more things, he kept one hand on the door knob trying to leaving the room. He also had the audacity to say, "Okay. Hurry up. Please shorten your story." Like wow! What an ass. He just seemed so annoyed and irritated when we kept asking him questions. *sigh* When he used the otoscope to look into my mom's ears, he was very rough. Also, when he used some medical device to take out some ear wax from my mom's ears, he was incredibly rough. He was so rough that my mom screamed out in pain. I told him to stop what he was doing immediately, and he called my mom weak for being unable to tolerate what he was doing to my mom's ears. Horrible bedside manners. I wanted to punch this guy in the face so badly in that moment. Do yourself a favor and do NOT see him. He's the worst doctor ever. My mom and I felt belittled after our visit. He's the doctor from hell. He seriously lacks compassion, empathy, and understanding. Dude is a massive douche bag. I honestly expected more and better from a doctor. This is probably one of the worst experiences / interactions I have ever had with a doctor. They accept both cash and credit cards. There is no credit card minimum. read more

Agreed with the review that says he took all of 6 seconds with the patient. I have to say, I'm very disappointed in this doctor's poor bedside manner with patients. I'm a medical social worker and work with patients in the elderly community. My elderly mother was referred to him by her primary for chronic ear wax build up, obstructing her hearing. She had previously complained to me about a sinus procedure he had done on her which was very painful for her, but she chose to continue to see him because he had previously done a great job cleaning her ears. She went back to see him and came home upset stating that he rushingly attended her, was very dismissive of her symptoms, was trying to sell her hearing aids instead, and did a poor job of cleaning her ears. One was still muffled. I called the doctor's office and scheduled another appointment for her. This time I decided I was going to go with her, to see what was going on. True to form, Dr Shen rushed in, was very short at explaining what was going with my mother, using words like "I told you", and "I already explained it to her". She's 81 years old. Where is the respect? No patience and poor, condescending behavior. It's important to have empathy and the desire to bring comfort to your patients. None here though. My mother suffers from vertigo which gets triggered when her ears are cleaned. She began to feel it come on while he re-cleaned her ear. Instead of being understanding and explaining to her what was going on, he was short and dismissively stated "it will go away". I was thoroughly disgusted. You're in the helping profession and get paid well to provide a service. If you don't like it, you should not be doing what you're doing. People pay you, as well as insurance companies for care. They deserve more than poor quality, take your money and dash service. read more

Gonna start with pros: Straightforward approach. Doesn't mince words at all. Office staff were friendly, efficient, professional. Cons: Biggest con: when a doctor takes all of 6 seconds to look at both ears, nose and throat, and you've paid $200 (I'm a cash payer because I can't afford health insurance) you feel kinda ripped off. The straightforward approach was hurried. After contemplating the time he took, I truly don't believe he looked at my ears properly. And, the information he gave me I could have received via chat GPT. The point of seeing a specialist is to have them REALLY look at you. I felt that he was tired of explanations, and wasn't interested in really helping me or looking. I have high frequency deafness and tinnitus that is increasing. And I feel like there's fluid in my inner ear. No real advice was given except "get a hearing aid" and "Prozac can alleviate tinnitus sometimes." All in all, not a satisfying experience. I wish he cared just a little more. I get the feeling he's just pissed off about being a doctor, or he just really didn't like me for some reason and was only interested in a perfunctory meeting. And I was pleasant, friendly, and was receptive and agreeable. Not sure there was any more I could have done on my end to help make the experience better. Conclusion: it's him. He just did not take the time to really look at me and that is the point of waiting two and a half months to see a doctor in person. Would he have treated me differently if I were Asian and not white? Maybe. Or, maybe it's because he saw I was a cash patient? That causes a negative response in some doctors also ( as they make more money from people with insurance.) Who knows the reason. I can only speculate. I won't go back. read more

The office ladies are AWESOME. They were helpful in explaining things and paperwork to me. An incident happened in the office before my appointment so they explained that my appointment was pushed back a few minutes, but they kept me aware of what was going on, offered me water. Overall I felt this was a short wait compared to the times I've waited at other offices. The nurse and doc were friendly, helpful and explained what I needed to do at home. Usually doc and nurses are in a rush to see you out so they can see the next patient, but Dr. Shen explained my allergies to me, drew a diagram for me to see, I felt he really cared that I was suffering. I highly recommend him for your ENT needs. read more

My son got hit on the nose playing basketball about two weeks ago and may have broken it. It's not aligned, so we wanted to see an ENT to have the bridge of his nose realigned. This was a huge waste of time. Ted was so arrogant and condescending. He did not even let my wife finish explaining what happened to my son. Every time we spoke he would cut us off. He totally brushed us off. From the moment he saw us, he didn't want anything to do with us. Talk about no bedside manners or manners in general. He made the assumption that my son's nose has been crooked all along and was never broken! Are you kidding me?! Looking at previous reviews it looks his attitude is a recurring problem. Do not waste your time coming here. Ask for a referral to another ENT elsewhere. read more

The staff was rude and I suspect it's a reflection of the physician himself. Avoid at all cost. Have your Primary Doctor refer you to someone else. They refused to see the patient on an emergency basis. The "closest" appointment was a month and half away. Life is important and you don't need to tolerate pain for a non-caring physician and his incompetent staff. His website is non-operational. This "physician" deserves to be put out of business. read more

Staffs are rude and unprofessional. Office is poorly managed. They can run 1.5 hour behind the schedule and telling you that they have no idea how long you need to waite, but everyone is waiting so shall you. read more

So this guy has two offices? Let me just repeat my review here as well. I am writing this review on behalf of my mom. Based on her experience, this is probably the worst doctor that exists on this planet. My mom was complaining of stuffy nose and ear pain. The doctor was extremely dismissive of her problems. He does not dive into her problems and instead keeps saying that her problems mostly stem from depression and anxiety. That is a very demeaning assumption to make of any patients. If you don't know what the differentials are, please do not blame it on the patient's mental health. He then proceeds to also say that he is a surgeon and that my mom should have seen her family physician first. My mom has insurance so she has the choice to go directly see a specialist if she chooses to. Plus, her family doctor is full and it would take months before she can schedule her next appointment. On top of all this, he constantly cuts her off, does not listen to her thoughts, and overall extremely condescending (which has been noted repeatedly by other reviews). A patient may present with a medical complaint and at times, the medical complaint may not necessarily be an issue needing intervention. But the job of a doctor is to be empathetic, build rapport, and reassure the patient that all is well. Again, being a surgeon does not exclude you from this simple responsibility that they ingrain into your training since medical school. As an ENT doctor, your job is not just limited to holding a scapel in the operating room. You are also responsible for outpatient medicine, so know your outpatient medicine. You are a doctor so treat you patients like people, and not as an anatomical models. Seems like Dr. Shen is no different from a butcher with a knife. Does Dr. Shen have the necessary skills to be an ENT surgeon? Probably. But years of surgery training has depleted him of any empathy and he's now just a hollow shell of his former self. read more

I'm surprised at the amount of negative reviews. Dr. Shen has been my doctor for 4 years and I've never experienced any of the issues noted on Yelp. I would not hesitate to recommend Dr. Shen to family and friends. read more

I am not sure why there are so many negative reviews here. Dr Shen is an amazing doctor who always listens to patients, is straightforward with recommendations, a careful surgeon, and actually types out his notes for you to keep when you leave the office. 10/10 read more

I have seen this ridiculous Doctor in the past and he was soooo arrogant same description from other people on this site and i just got referred to him again ...what is wrong with optum ? Referring Doctor Shen is the worst!!!ENT I have encountered. Please do not waste ur time and money on this Quack!!!he will make you feel like roach. read more

BAD!!!!!!!!! I made an appointment about a month ago. I came in 20min early to fill out the forms so I can get my treatment on time. They put me in the room myself for 30 mins. Nobody came so I had to walk out of the room asked the doctor and was told I had to wait another 30 mins because they need to take care of the other patient. What is the point of making an appointment if I have to wait for that long....? I wasted my whole month waiting for this treatment when I could have just gone to other hospital. Anyways the reviews on this hospital showing how bad their service is ... Do Not Recommend coming here!! Don't waste your precious time!! read more

I don't understand the bad reviews about him. I had an out patient procedure in 2016 that he performed well and explained before commitment to ensure that his patient was aware and agreed to what he was going to do. I didn't feel that he was rude or condescending but straightforward, which you want in a doctor. read more

I didn't feel this doctor was or has ever been aware of what a bedside manor is. He's a know it all and basically super condescending with you. He makes giant assumptions and doesn't really seem very thorough. He doesn't listen to your concerns, and doesn't allow for your side of the issue. He may be the doctor but isn't living in your shoes. Not a fan. Will find someone with some actual empathy and compassion. I am so tired of these sterile doctors that think they're God's gift. We are still people with feelings and we still need a small pity party sometimes. At the very least some compassion for the situation you're in. I wouldn't recommend anyone to this office. Also waited an entire hour after our appointment before we were seen. Such a waste of time. read more

I'm only giving one star because I have to mark a star to leave a comment! Went in for possible ear infection, Dr. Shen assured me it was no ear infection sent me away telling me that it was a dental problem " after I told him him I had no mouth pain" without further evaluation! Well Dr. Shen you might want to take a better look at your patient's because my problem was the beginning of Bell's palsy which sent me into a mild stroke! So now I have major doctor bills and the right side of my face drooping for up to 6 months! Not to mention losing money not being able to work! He was more concerned talking about his wife using her phone too much than taking care of a paying patient! read more

See my review on his Pasadena location. I tried to make an appointment at this location as it is closer to my home but since he only works here part time, I had to wait a while extra month if I wanted to be seen in Arcadia. But bottom line - I can't stand this guy and I wouldn't recommend him to anyone! read more

Dr. Shen is a bit arrogant, does not let the patient finish speaking, and is patronizing. Also, I don't believe he addressed my issue completely. Never going there again and I'm going to get a 2nd opinion. He told me "you don't have any "plumbing" issues and I'm basically a plumber so I can't help you. read more

Paula was very rude and condescending. She didn't want to accept any tricare military patient saying Dr Shen is out of network so the authorization from my PCP would need to be amended. And then I said I also have Blue Cross Blue Shield. She still did not want to accept me until I told her I don't care coz this one is PPO. She says my insurances may not pay. I don't care it'll get paid. And then she asked me what it was for I said it's vertigo and she says Dr Shen doesn't treat that unless it's ear related. Duh? Why would my PCP send me to Dr Shen if it's not ear related? Then she tells me she can't book Arcadia or Pasadena until March. She is unprofessional and uncaring. Get out of healthCARE! read more

Rude A F. He used to be a really good doctor. Caring and helpful. Over the years he has become arrogant, pompous, and belittling. Not to mention he double and triple books all of his patients. Easily looking at over an hour wait. All of this to feel worse about yourself then before you went in. read more

If you want to feel belittled for coming to your appointment he's the man for you. I never felt so run out of an appointment by a doctor before nor have I felt so uncomfortable beyond reason at the time. I came in for some questions on my nose, and all his answers were short because he straight up doesn't listen to you. He gave me no space to explain my personal situation. I feel honestly disregarded and I'm not coming back because of how he made not only me but my mother feel as well. Also id like to add, he walked out the room closing door behind him while also hitting my moms arm at the same time, not the knight in shinning armor anyone hopes for. read more

Awful office. I missed my appointment by 15 minutes. They called me, but I don't know why because they would not let me in. Now appointment another three weeks away and I have an emergency with my right ear. ERs and urgent care cannot fix. Do not go to this doctor! They are not flexible at all. read more

I saw Dr. Shen for the first time today. I had read the reviews about him and was somewhat surprised at the bad reviews he had. My better half had been to see him before, and she thought very highly of him. So, I went anyway. I arrived on time, but had to wait for about 30 minutes in my car before I could come up. Since we are still in a pandemic due to COVID-19, I understood the wait; the doctor wants to minimize exposure risks to the virus. Anyway, I came up and the assistant took my temperature and asked me to fill out some forms. Thought she was very efficient and polite, a pleasant person. After a not too long a wait, I was called into the doctor's office. I found Dr. Shen to be very pleasant, knowledgeable and has a good sense of humor! He was very straightforward and forthwith in his analysis of my problems and answered all my questions. I did not feel rushed, nor did I think he came across as rude or dismissive of my concerns/questions! He was very professional. I highly recommend Dr. Shen. read more

I'm not asking for a doctor to solve all my issues and fix all of my problems but common decency and LISTENING goes a long way. In my opinion Dr. Shen is condescending, quick to assume a diagnoses, totally arrogant in thinking his way or the high way (because there's never ever been a complicated medical case???). He's completely out of line when it comes to communication. Telling me my ear ringing is because of my "mental state". And my jaw bone has nothing to do with my ear canal (they're connected??). His response was "does my hang nail affect my elbow??". Like wtf? I know I have been having ear issues for 2 years now and he insists there's absolutely nothing wrong with me. Honestly spare yourself - do not see this doctor. Such a waste of money. read more

Dr. Shen is a good Doctor. I have swelling on my tonsil. I called and made appointment in the morning. The office clerks are very nice. She told me to come in. Maybe have to wait 2 hours. But I only wait for 1 hour. Dr. Shen came in ask all he needs to know and told me to come back in 3 weeks. He is fast and clear. Thank you Dr. Shen and your staffs. read more

Dr. Shen contrary to what some have given him on their survey, I can definitely say, he did a good job, great job in examining me and diagnosing my issues when I first time going in to see him. Yes he might be quick or short in seeing me or other patients and that is because he knows what he is doing and he knows how to fix it by recommending solutions and giving me peace of mind about what I came in for. Waiting is also not bad. Trust me, I have waited in some for 2 hours waiting to be seen. Dr. Shen is fast but precise in his diagnosing your issues. I give this man a 5 star for it! Will be back soon for a follow up. Another tii hi ing also he is honest about his diagnosis. I came in with 4 issues and he flat out told me I can help you with all but one, which is my tinnitus. Going in, I already know there is no cure for this but he recommended a few things on how to deal with it which I agree. So, can't go wrong with this guy. read more

Dr. Ted SHEN is fantastic. He knows what he is doing and worth every penny. My child was suffering in pain ...run around from primary etc . Nah I am not waiting weeks for approval. you know the drill. I paid cash to see him, He swooped in my child's ear cleaned it with his tiny magical vaccum, and told them why they had the condition in the first place! He ordered $200 ear drops and steroids for my child. After 1 hour of taking the RX's - they were already back to normal. read more

Yelp for some reason deleted my old account and my yelp review got deleted. Dr. Ted Shen is a great person. He gets straight to the point and explains everything step by step. Ever since my surgery I can breath a lot better. Thanks God I found Dr Ted Shen through my insurance carrier. They took care of all the billing process. Everything worked out perfect and I highly recommend him to anyone with a nasal problem. read more

I had a nose blockage and can not breath well It caused headache for me every day. Dr. Shen did a great nose surgery for me two weeks ago and the results was excellent ! I can breath very well now and no headache any more. Thank you so much read more

Because of some negative Yelp reviews I almost did not choose this doctor even though highly recommended by a retired otolaryngologists, friend of mine. I am now SO GLAD I followed the recommendation and one week after a complicated surgery to reconstruct my ear after having a large melanoma removed from behind my ear at City of Hope, I am totally good to go. Before the surgery by Dr. Shen my ear canal had completely closed so tight I could not get my hearing aid in the ear and of course could not hear anything. There was no doctor at City of Hope that would attempt the surgery. I tell you Dr. Ted Shen is a genius surgeon. In addition he is just a really great human being. Easy to talk to and laid out the proposed surgery in simple understandable language. I felt so comfortable and at ease going into the surgery and the results are even far beyond my expectations. Do not hesitate to have any type of ear surgery done by this doctor, HE IS THE BEST. read more

Dr. Shen is very knowledgable, friendly and caring doctor. His staff was able to get me in quickly to address an issue I was having with my ear. Everyone in his office was courteous and professional in person and on the phone. Wait time was minimal, with Dr. Shen actually seeing me before my scheduled time. Dr. Shen listened to my concerns and spent time giving me a rundown of how the ear works with a detailed model. He encouraged me to keep him up to date on any issues and helped reassure me that my symptoms would get better. Location is convenient with plenty of available parking. Would definitely recommend him to anyone needing an ENT. read more

I haven't met Dr. Ted Shen but their front office was kind to let me konw that they dont deal with turbinate transplants/implants or MSC injections to save my time. They were even more kind enough to share that checking university hospitals may be better option for Empty Nose Syndrome issues. How nice of them! That is something I call sincere and professional. read more

This is a super accommodating, knowledgeable, and friendly doctor. I called his Arcadia office for an emergency ear issue, and they accommodated me almost straight away. When I saw Dr Shen, he actually apologized for the wait (even though I was the one who crashed the party, and he was seeing me over lunch time!) He took care of my concerns immediately. He was very patient, listened intently, and was professional in explaining everything in detail to me. Highly recommended ENT Specialist!!! read more

Went for an audio gram because I had ringing in my ear and was told everything was fine. Their test was an iPad with headphones. I am comparing this to a second experience I had. The other location had a dedicated sound proof room where they ran multiple tests and quickly discovered hearing loss. Perhaps this place doesn't focus on identifying hearing loss but I would not go here for ringing in the ear. read more

45-minute-operation solved 70-year-disease for my mother. FINALLY her fistula was removed! No more infection! She feels like a NEW person! Dr. Shen is definitely the top notch in this field. read more

Wow!!!!! This doctor was incredible, very knowledgeable and very helpful. He answered all my questions and was very clear with his recommendations. You can definitely tell that Dr Shen cares about his patients because he did not try to sell me any treatments or procedures, but instead focused on my symptoms and solutions that would work for me regardless of whether it was with him or somewhere else!! read more

Patient, good beside manners, and knows his stuff. Best ENT in the area and because of that, yes you may have to wait for an appt. But he does have two offices, Pasadena and Arcadia. If you are really in pain and need to be seen they often will try to squeeze you in at one of the locations. Shen was thorough, diagnosed my chronic ear condition, and offered me many solutions to obtain relief. read more

Dr. Shen and staff were amazing. He explains everything and makes you feel comfortable with your treatment plan. You can feel that your in good days the moment you enter the office with the staff and than most importantly when you meet Dr. Shen. Happy that i visited and had the procedure done by him. read more

He doesn't seem "arrogant" (and other things from other comments). He's no-nonsense. I came in after diagnosis of a tumor from a CT Scan. He didn't send me out for a biopsy, he did it right there. He didn't sent me out for a scope down my nose and into my throat, he did it right there and then. It wasn't pleasant, but he was straight forward and talked me through it all. Tumor needs to be removed. He was not in a rush and answered all my questions and fears. I know I will be in great hands. I can tell that he is very passionate about healing others and highly skilled. I would definitely recommend him, especially frightened patients with a frightful diagnosis. read more

I have to say Dr. Shen is one of the most knowledgeable, caring and sympathetic doctors. The symptoms have been hurting for 2 months and 2 other ENT Dr mis-diagnosed me for other problems. Dr Shen within minutes diagnosed my problem. His office is very human. When I told them that my head has been hurting, they are the only one office that offers me to do walk in though they have a full booking out of 5 different ENT Dr office that I called. If I can give a 10 star, I will give Dr. Shen 10 stars. Thank you Dr. Shen. I will refer Dr. Shen to anyone. read more

I recently has surgery for my deviated septum and Dr. Shen did such an amazing, flawless job with minimal recovery time and no complications. I have a new lease on life! Dr. Shen and his staff was incredible! Thank you :D read more