Our old copier maintenance company couldn't fix our copier to save their business, so we called Tech star to take a look. Their tech fixed it in 5 minutes, so we immediately signed a contract with them.
A couple years later they told us the printer was too old to replace parts. After a couple more service calls over a couple years, they repeated the same claim and wanted us to buy a new copier.
Still running the old copier, I called them out here to look at it again, because they don't do anything other than vacuum it out and force toner for a few years now, and the problem is recurring. After the last visit we received a letter, giving us the boot. No more business from them unless we buy another copier! No parts available for the old one! Skeptical, we researched parts, and they ARE available. Maybe not through their supplier, but they are available.
They provided wonderful service until they decided it was time we bought a new copier.
If it wasn't for the sour ending I would give them 5 stars. read more