Great group over there at Tech iv, I have had 2 furnace installed by them and each time it was done in a professional manner with no issues. That's not to say there was no problems with the furnaces but thay Always came and made things right. I understand that thay didn't make the equipment but I can say that have always made things right when the equipment has issues..I Highly recommend them. read more

Tech IV is wonderful. We had them out a few times over the years for a pool heater. They are awesome!!!

I've had Tech IV heating and cooling come out and replace my pool heater and most recently my furnace. They've done a great job. I guess my only complaint in on pool heater the control panel was damaged, it appeared pushed in and I tried to fix it on my own but it was bent pretty bad. I paid $3500 for it so that's not an easy price to pay for something that was damaged. This year I had my furnace replaced, the furnace works great but the guys that did the instal were messy and left a trail of water and concrete through my house. I don't think they were prepared to mix concrete because the job they did with concrete around the exhaust pipe looked amateurish they were using their fingers and they crushed one of my downspout extention read more

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Great service fast knowledgeable and affordable! Highly recommend! Just did my furnace and my ac two summers ago

You guy came out to fix the pool heater we bought last July and had to replace a part. You left I went out the next day and it wouldnt work. You came back out two days later and told me you bypassed the part and when it comes in you would be back to replace it. Fast forward to Sept 3rd I called and got the ball rolling again and was told someone would be out there to replace it this week. He was scheduled for yesterday at 1 at 1:30 I had to call to see what was going on. He came and replaced the part and told me everything was fine. Went out this morning and heater doesnt work. I called the office to let them know only to be told someone would call when they get in. One and a half hours later I called to find out they still dont know what to do. I said replace the unit and a guy gets on the phone and says yeah find someone else we are done. Great customer service you take money and dont provide service. Horrible company and even worse management. read more

I called yesterday regarding getting a new furnace. They came out and installed a brand new furnace today. Always prompt and professional. I've been using Tech IV heating and cooling for years. I've only had great experiences! read more

JUST SAY NO! My husband purchased an Ecobee4 Smart Thermostat in February 2019. He called Tech IV and proceeded to explain the type of thermostat we bought and we needed a professional to come and install it for us. Never was it explained to him that they did not sell or work with Ecobees and that they were not familiar with this brand. He was told they could come out and do the installation, which would run about $100. Two "technicians" came out at the agreed upon time, but looking tired and hungover. One of the men, after walking inside, went back out and just sat in their vehicle. It was quickly obvious that the other man did not know how to install the thermostat as he stood at the counter reading the installation manual. 2 hours later the thermostat was installed and a bill was presented for $250. My husband paid $260 cash, the tech didn't have change so they ended up with a small tip. There seemed to be no issues with the thermostat or furnace. Now that MI summer is here and we need to run the ac, we knew there was a problem. The fan was continuously running without the relief of cool air. After checking the ac unit and realizing it wasn't running, he gave Tech IV a call. The man who answered the phone wanted to know what the thermostat was displaying. We told him it was an Ecobee and he quickly interrupted and said they didn't know anything about those and don't sell them. We asked why they came out to do the installation and charged us $260 if they don't work with Ecobees? He yelled at us asking why did we buy an Ecobee?! He also told us he was not the one who installed it. How would he even know, when he failed to ask our name or when we had the work done? He proceeded to get aggravated and continued raising his voice. My husband said he would be calling another company to get this problem fixed all because we weren't informed that your company didn't work with Ecobees. A different Heating & Cooling company came out and found that a wire was not hooked up properly by Tech IV. $137 for this quick visit. $397, in tech visits, later the thermostat is finally working probably. read more

RUN forrest RUN!!!!!! My mother bought her home in 2005, since that time she has had 2 companies come out to service her heat/ac unit. Tech IV being one of the two. The most recent was today's visit from Tech IV, we woke up with a smell in the home. I instantly turned off the furnace as it had been making a god awful noise prior. This was a sound of a helicopter inside your furnace. I wasn't sure if I should duck or run. Tech IV sent someone out right away with lack of heating and Michigan's chilling weather. We do have a fireplace so nobody was cold. I think it was warmer with the furnace off. The two gentlemen who came to our home today looked it over, I had the sound recorded on my phone and explained to them what it did the nights before. My mom likes to keep it HOT in the house, so her furnace does get a work out. After their review of the issues the stated that it was the blower motor and the ignitor. Totalling $950, BUT they do offer a senior discount of 10%. I think the lost out in basic math, because she paid $905.00 for the quoted repair. But wait it gets better, these two "professionals" installed the new parts and started it up. OMG it sounds exactly like the recording. I tried to get my mom to refuse to pay them as it surely did not sound fixed. They blew some smoke and said it the unit rattling inside.. HMMMM I had to run to the courts and could not stay while they tried to shim the furnace housing case back in. But TRUST ME its louder than before. I cringe every time the heat kicks on. It stopped working this evening and upon further investigation NOTHING they claimed to have replaced looked new. They also took off her filters, you would think for a whopping $905 the least they could do would be install new ones. Furthermore, only half the parts they claimed to have fixed/replaced for new ones are actually new. We have paid this company since 2010 10/22/2010 no heat; $55 found a burnt connector 6/11/11 $447 no a/c $(recommended new unit, the 2003 is outdated) burnt board, unit outside low on refrigerant, 9/10/14 $69.00 clean and check and certify furnace for homeowners inspection. (advised furnace looks great and all working properly, with many new parts from orig. model year. hmmm see above) 10/2016 $780 this was our fault as the unit was damaged outside while cutting lawn. Never received email receipt. 12/10/2016 $905.00 blower motor and igniter. total to them $2256 in 6 years... WOWSERS.. Oh and this trip they damaged the door getting parts in or out. Meanwhile other services rendered by another company (who we prefer but lost the number to). 6/4/08 $162.45 freon 6/20/08 $120 replaced combustion assembly, old one locked up 6/24/09 $110 charge unit (recom upgrade blower) 3/28/10 $75 charge unit 7/7/11 $1550.10 2 1/2 air unit r-22, filter frier, and 1/2 ton HP motor and nitrogen. 9/4/2013 $640 inducer motor, and heat exchanger total for this company $2657.55 Holy cow I could have bought and installed 5 furnaces myself, or had a company do it and had change. I have NEVER had or seen someone have so many problems with 1 single unit. Mind you this is only from the receipts she has saved. As I am sure some slipped through a bad filing system. I so wish it would allow me to attach pictures to this review. JUST RUN, call another company.... its well worth the money! I did post pictures!! read more

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Water tank pilot went out, tried to light with no success, reached out to Tech IV on Christmas Eve morning for service and "Bob" our service technician responded and gave us a time he'd be on sight. Bob made repairs in no time and we had hot water again shortly after(short time to heat water in tank). Although this was a small repair (this time) it's comforting too know Tech IV is a phone call away! We've also had Tech IV out to install a humidifier to our furnace with great success. No pressure, great feedback on any questions we had, couldn't thank Bob & Tech IV enough for the service! GREAT job Bob! Would suggest Tech IV for your AC/Furnace questions & concerns! read more

Furnace stopped working so I called these guys as someone was a friend of a friend. Bob was somewhat helpful with troubleshooting the issue over the phone. All of that pointed to the circuit board per his experience. The service tech (Steve) came out the next day. Replaced the board and still didn't work. Told us it was the board and the Solenoid valve. Claimed the valve to be in the $800 - $1100 range plus installation and the board at $475 totaling $1300 - $1600 for just the parts. The delivery of the valve would be a week. Then tried to sell us a new furnace as it would be $2450 for a new furnace to be installed. Told us this "Builder grade" furnace was not a good furnace and all we'll have is more problems down the road. Called his boss (Bob) and he told me he wouldn't use the brand that Steve recommended he would use another (better) furnace and it would cost $2250 installed. I said for that price I would need to get other quotes. Steve then removed the new board he installed and reinstalled my old (supposedly) bad board. Ended up paying out over $200 for nothing accomplished less a 2 1/2 hr. sales pitch. Called another company (Tony's Heating and Cooling). They came out and, in 15 minutes (after wiring the board properly that left incorrect by Steve) discovered it was just the valve. Ordered the valve, received the next day, scheduled the appointment and in an hour and a half we were up and running. Even with a bit of additional pipe work to bring to code. (BTW the valve cost is $400 not $800 - $1100). NOT A GOOD EXPERIENCE! Feels like we've been taken advantage of. If I could use one of those red faced emoicons here I would use dozens! Harrison Twp., MI not Baltimore, MD read more

Great Customer service! My A/C unit went out this summer during the hottest week. Tech IV was at my house 20 minutes after calling them. Unfortunately my unit was done and needed replacement. I opted to get a new furnace, ac, thermostat, and humidifier. Not only did they give me a great price, they came out 2 days later and did the install! Crew was very polite, professional and accommodating. They worked fast, and when they were done they walked us though everything they did. They made sure we were totally knowledgeable about all the equipment they installed and asked us several times if we liked everything. I would totally recommend this company to anyone. Great work tech IV. read more

I got home from work last night at 10P and our air was out - and it was 85 degrees in our house. After checking the breaker, the batteries, and the fan, I decided to call a professional. It was 10:30 at night, so I opened the yellow pages, and called a couple local companies. Within 15 minutes of leaving a message with Tech IV, I got a call back and had an appointment scheduled for 7AM today. The technician was actually the office manager, but he arrived on time and was able to immediately diagnose the problem. He had the part in the truck and was out of our house by 8AM. Excellent service, competitive pricing. House call was $75 + an additional $40 for labor and $89 for the part. They will take cash, check, MC/VISA. He also gave us a heads up that our AC unit compressor might need to be replaced within the next couple years, and gave us a target price that was a lot less than I thought it would be. Very helpful, and I will definitely use this company in the future if (when) we need it. read more

I called to try and let the company know that I saw one of their drivers driving erratically, cutting people off, ignoring signals, etc. I personally saw the driver driving with something in front of his face(a paper or phone) instead of looking at the road. I was concerned for public safety and that's why I made the call. I was told that the truck had a transmission problem and I was mistaken about seeing the driver texting or reading paperwork. I disagreed and said I would inform the police if they didn't tell the driver to pay attention to the road. I don't understand why a company would show such blatant disregard for the safety of others on the road. I was sworn at and told to mind my own business. Any company that would react this way is not a company I would use. read more

Unreliable, untrustworthy, using them is throwing your time and money away. Giving them a star is generous.

Run. Fast. To someone else. Unable to fix pool hearter (that they installed) after 3 visits. Took a week to realize they have no idea what they are doing. Bob was rude and inconsiderate. Will never use them again. read more

These guys don't have a clue! Should actually get no stars, but hat wasn't an option on here. We got our ducts cleaned by Sani Clean a couple months back. After firing up the furnace for the first time now that it was cold, we could smell burning coming from the vents and there was also some smoke coming through. The furnace then shut itself off and stopped running (High limit switch kicked in as it should as a safety feature and shut the furnace down). I called Sani Clean and talked to the owner, Jeremy and he said something could have got lodged down below during the cleaning, sometimes this happens. Jeremy from Sani Clean stood behind their work and gave me the number to Tech IV and said to have them come out and if it was something they did in the cleaning, he would cover it no problem. Tech IV sent out a younger guy that was down in the basement diagnosing the problem. I went down there after awhile and asked if he found the issue. He immediately said that I might want to start thinking about getting a new furnace, because the one we have is builder grade and they make more energy efficient ones now, and yours is known for leaking carbon monoxide. Our house was built in 2001. He then removed the "high limit switch" as he called it and hooked up his meter, telling me it was bad and that he would see if he had one in his truck. He told me it would be $95 for the part, $69 for the service call and whatever his boss said for labor. I pulled out our old paperwork from a repair last year that showed we had the high limit switch replaced just over a year ago, and the part was only $25 and the install cost me $40. Quite a difference. After I told him this, he called his boss and then went back down to do some "additional testing" He then came back up telling me that I needed a new motor. That my motor was overheating and causing the burn smell. He said that he has an aftermarket one on his truck and if it works, it will be $365 and if he has to order a new OEM one that will be $595. plus $69 for service call and whatever his boss says for labor (he was talking to his boss at various times on his phone). When asked about the limit switch, he said, no it is now fine, it's definitely the motor. After not having confidence that this guy new what he was talking about, I called a buddy of mine that is a mechanical contractor for a city and asked him to give a second opinion. Tech IV left and I called Jeremy from Sani Clean to let him know what was the outcome. Jeremy said no problem that he would take care of the Tech IV service call (standup guy!). Later that evening my Mechanical Contractor buddy came over and I told him exactly what Tech IV said. He unscrewed about 6 screws, slid out the blower motor and looked inside the housing to find a piece of duct tape wrapped around the shaft of the motor that was all tangled and melted to to the motor (obviously causing the over heating). My buddy took a utility knife, cut out the tape and put the motor back in. Everything was back up and operational without issue. Whew! just saved ourselves over $700. So this serves as two reviews, Sani Clean - Stand up company, great owner, who stands behind their work and tries to do what's right! Tech IV - not so much! read more

We called for maintenance on our older air conditioner that wasn't producing very cold air. It was cool, but not cold. Tech IV sent out a guy who told us it had a leak. He refilled it with freon and added something to stop the leak for $563. He told us to run it for 1/2 an hour and left without checking to make sure the air actually turned cold. The day wasnt particularly hot when they came, so so we ran it for the half an hour and turned it off. The repairman told us we should consider replacing it since the version of freon it used was expensive (he said). He made no indication that it wouldn't work this year after spending so much money. We had cool outside temperatures for a month, but when we turned it on yesterday, the air wasn't even cool. It actually warmed the house up. We called Tech IV back, asking what they they would do about the fact that the ac wasn't working after the pricey failed repair. They offered to schedule a new service call, of course on our dime. No apologies. We had the same problem a few years back, but the repairman actually put a thermometer on the air vent, and told me he never leaves until it registered in the 50s. This new guy gave the impression off charging us what he could, and running before we asked too many questions. Save your money and go with someone else. 1 star is too many, but 0 isn't an option. read more