She yells at learners with anxiety! And says things like "what is wrong with you?"…read more She answers her nanny calls during lessons and arrives late for pickups. I had to deal with all this until my last straw when she took payment for lessons she won't give at all!! Unbelievable horrible service !!! It's obvious she's forcing her clients to leave 5 star reviews.

I totally agree with Sophie, Olivia,and Susan. Brandon McDaniel is amazing, professional, and…read moreprompt with her calls and actions. She is one of the most customer-centric pros I have met. My siblings and I hired Pearl Rose Academy to evaluate my 91yo mother's driving. We had our concerns. Brandon understood and took mom on as a client. They spent 5 hours together and we ended up being reassured that all is safe for our mom, for now. Brandon called me after each lesson and gave me details about mom's skill set. Mom agreed for us to do this and she ended up loving Brandon. We will call Pearl Rose in a year or two or if we see a decline in mom's ability to be safe for herself and others on the road.As you can predict, taking away a parent's right to drive is a hard responsibility. We want mom to have the objective, professional input from Brandon so she can make her own decision when the time comes. We also have the info from Brandon to fairly and objectively determine if mom is safe on the road or not and then make the hard decision if mom decides to drive past her clear capacity to do so. Thanks, Brandon for being professional, compassionate, and smart about safe driving.

Kind people, very knowledgeable. We had an excellent experience here after having a bad one at…read moreanother driving school. Can't recommend enough!!

Everyone that works here is the best! So nice and willing to help everyone!! Madison is the best…read moreinstructor and so helpful with paperwork. Recommend to go here for driving school!!!

Just had my last 1hr session with Mr Rossi yesterday - learnt how to change a flat tire, now how…read moremany driving schools over the DFW area do you know that teaches you how to change a flat? I came to learn about The Driving Institute, earlier in the year in January - I had a relatively bad experience with another Driving School, after 10hrs of road experience with that school... I was left with no confidence in any of my skills and I barely got any feedback. I booked myself in originally for 2hrs behind the wheel private lessons (which after I passed my driving test - I added in a further 2hrs later in the year to gain some confidence with Interstate and Highway driving), and I must say from the moment I contacted Miranda at The Driving Institute, I was greeted with nothing but friendliness and professionalism. I had my lessons with Mr Rossi [The 2hrs were split into 1hr sessions] and I have to say just after 2hrs, my confidence rose to further than what it was after 10hrs with my previous instructor. He fixed any issues I had within seconds with such simple techniques. He's a great teacher and he knows his stuff! It was well worth my drive from Richardson just for the lessons - I couldn't recommend anyone better to get you ready for these fast and furious Texas roads.

Janet was extremely professional, courteous and patient. She was extremely accommodating and…read moreworked with my schedule to get my son's driving test completed. The institute is firm but fair and my son is definitely a better driver.

Both of them were so sweet and patient with me. My driving test went good and the instructor was…read morereally polite and easy to work with. I recommend this school to everyone. The scheduling is quick and easy and the driving test doesn't take long.

My daughter failed her dmv test and we were able to book her retest quickly through Denton driving…read moreschool. We had a great experience with the office staff and her testing instructor

We were recommended Sarah and North Texas DPS from a friend and we had the best experience this…read moremorning for my 16 year old daughter. If you're in the Dallas area, it's a little further (about 25 mins) but completely worth it. Sarah immediately put my daughter at ease. She was so organized and made sure I had all the correct documents for the DMV. They will print for you on-site if you're missing anything. We did the 30 min pre-test so my daughter could get comfortable. It was overall a very positive experience.

I am so thankful we found North Texas DPS Testing! First of all, Sarah is amazing! She communicates…read moreeasily and gets stuff done quickly! My son had the best testing experience here! Sarah is so organized and had everything ready for us within a small window of notice! Can't wait to bring my younger son here soon! Thanks y'all!

Quick & Easy!! The driving instructor was wonderful before during and after my driving test. Very…read moreinformative, helpful,comforting, and polite! Highly recommend 10 stars

This is my second kid to go through One Way. 10 years apart. Things have changed with the process…read morebut they are steadily keeping up and responsible for thousands of kids driving! Great Experience!

I sent my son to Coach Williams and I couldn't have been happier! Not only did I NOT have to go…read morethrough the PAIN of instructing him myself...but he learned a lot more through Parkway than he ever would have with me. Coach gave us very specific instructions on the process once we were on our own. As you may know now, getting your license isn't as easy as it once was! It's absolutely worth the money and time. I highly recommend.

Both of our kids took driving lessons with Coach Williams, and he was so good with them both! Very…read morepatient and low key to calm their nerves as new drivers. I 100 percent recommend taking driving lessons here.

Best experience both my kids are learning from here and it's been such a pleasant experience!…read moreDefinitely recommend!

Instructor's continual personal stories were very distracting & took precedence over providing a…read moregood education. SUPER DISAPPOINTED!!!! : (((

They charge 3% if you pay with a DEBIT CARD along with a credit card. Went to their office to pay…read more The person at the office would not accept payment until I scheduled. I called to schedule. Would not take payment day of lesson. Another trip to office.

I Highly DO NOT recommend this company they are very horrible to work with. Long story short we…read moresigned up on May 11th for the 14 hour course (7hours driving & 7 Hours observation). First I want to start off by warning you that it's almost impossible to schedule driving times as they have grossly oversold the program. It took over a week for them to even get us a log in after taking my $412. When I finally got a log in of course they are booked up for 2 weeks so our first lesson was not until 5/30 and that had to be scheduled on a "cancellation". I quickly realized they were horrible to deal with and asked for a refund which they would NOT honor. Honestly you need to set an alarm on Monday evenings at 8pm to log in to a session that is "more than 7 days from your last lesson". This is so they can scam more people by over selling the program. So for instance if you have a lesson at 9am Monday you cannot schedule your next session until after 9am the following week on Tuesday. (That's if you log in at 8pm Monday evening to schedule as they ONLY release the following week on Monday immediately forcing you to be a week behind scheudling once you sign up. Don't forget the Monday evening as by all the slots are will be booked by Tuesday morning! If you are out of luck and had a conflict Monday evening you are forced to wait on a cancellation list to get a slot. Now lets discuss our first lesson. Well guess what the other student driver no showed which inconvenience due because we planned for a 2 hour lesson that was only one hour of driving and we had to then reschedule another time to do a 1 hour observation because he couldn't just sit and watch the instructor drive around? Why were we inconvenienced for someone else not showing up? They kept referencing some instruction email that was NEVER sent to us. After all the hassle we finally got the 14 hours completed and then had to drive to Roanoke (we live in Colleyville and signed up in Grapevine) to sign a drivers education certificate in person? Not sure why It couldn't be compelled via docusign considering they electronically signed the document. Why are they forcing a client who signed up in Grapevine to drive to Roanoke for a wet signature? Upon arriving I only received more poor customer service when the woman didn't like the way our Aceable drivers ed completed certificate was printed. Claiming "the instruction was again in my email" and the "log needs to be transferred to them" Long story, but again I DO NOT recommend this company until they improve customer service and stop over selling the program. Anyone should be able to schedule a service after paying without jumping through hoops.

The management and staff of this location are fantastic! They are patient with the student as well…read moreas the parents....even though the parents seem to ask more questions than the students. :-) This location is family owned business and they are involved daily.

It's been a few years since some of the others have rated this place poorly. We haven't had a…read moreproblem with scheduling appointments, and my son has learned a lot at this place. The instructors have always shown up on time. Sometimes the other student (who your student should observe) doesn't show, but that isn't really a problem with Right Start. In those cases, your kid can just set up another observation time. I came here to compliment their driving instructor, Ray. My son was really nervous about driving. After 2 times driving with Ray, he gained SO much confidence. I really appreciated how he managed the driving lessons. So grateful!!