0/10 Would not recommend. My experience was based on ordering tires with this business. I heard nothing but good things. It was far from it to say the least. I ordered tires from them because they said the tires will arrive in 5-7 days. I called on day 5 to see what the status was. It lead no where they had no tracking number no update. Day 7 comes around no phone call no update after being told they would call me tomorrow. Weekend came so had to wait 3 more days since they are closed Sunday and Monday. Tuesday I called to maybe get some word on where these tires are. They let me know that the tires will ship in exactly one month...... Got my refund and took my business elsewhere. read more

I recently purchased a Can-Am Ryker Rally from this dealership. A quick shout-out to Marshall (and team) for the excellent sales and delivery experience! They provided very helpful, friendly and courteous service throughout and are knowledgeable regarding their product line. This is my first Can-Am experience and they patiently took the time and care to make sure I was comfortable with it all before making the purchase decision. I've since also had the first service done there on the Ryker and that went smoothly as well. So all in all a very positive experience and will definitely be coming back to see you all again in future. Thanks again! /Fritz read more

Team R&S West - Motorcycle Dealers Near Me - Albuquerque, New Mexico

The sales people are not helpful at all. They will stand around and talk to each other and don't know how to size helmets. Wouldn't even honor military discount for a spouse with a card, my husband unless unable to get off base in time to meet us. Won't take my business there again. read more

Took my Can-Am, Defender, in for a service- warranty check and question. Service could not answer my question and then charged me for the answer to my question. Called and talked with the owner/general manager and he immediately apologized, refunded and accepted responsibility for the issue. I was impressed and will be going back to have my UTV serviced at this location. read more

Never get help on the sales floor. They stand around in groups talking while looking at customers but never helping. Did a prepayment for some parts. Got a call they were in but they made me pay an additional charge over what was already paid and agreed on. Senor personal in maintenance area was sarcastic. Been here 4 times now and always leave disappointed. Was planning to do all my maintenance work here on my new can-am but I think now this is the last time they will see me. read more

Jimmy and Paul at R&S rock! They are both extremely knowledgeable. They were able to help me with my 2005 Yamaha Kodiak 400 carburetor adjustments...even had the main jet I needed in stock! I will certainly use them in the future and highly recommend these guys for you ATV parts needs. read more

Team R&S West - Kodiak 400 - Motorcycle Dealers Near Me - Albuquerque, New Mexico

Wife and I wanted to look at a used Can Am. Wife does not like showrooms so I requested taking the vehicle to my home, 9 miles away, to view it. They refused, against policy. I understand policy however I was a repeat customer and when I purchased my KTM from them I was allowed to test drive to my house. I cannot recommend these folks. I have purchased tires, batteries and parts from them as well as service and they apparently have short memories or are short sighted! I really hate giving bad reviews. The sales manager later called and offered a test drive to my house. Advised I would call him back and things appear in the "miscommunication" area. read more

In my opinion, In a few years they have gone from being reliable and professional to being a joke--expensive joke. Their service department is clueless--with bikes and with their own tracking software. They had my bike for three weeks and still couldn't order the right part. They missed important things like a non-functioning rear light. The days when Red and Bernard ran the place are long gone. I will not ever use them again. Too bad, as I love my KTM and would like to get a new one, but not if it means dealing with their incompetence. read more

They did a mediocre job the sales team treats you great. The service team not so hot. If you leave your bike overnight they will leave it outside where it will get full of leaves and debris. I keep my motorcycle inside my home not the garage inside inside and when I got my bike back it wasn't washed or anything I was disappointed because it wasn't dirty when I took it there to get serviced. Than of course they always tell you there are a hundred things wrong with the bike which I know is complete b s I won't be going back. read more

All I wanted was to put on a tire on a rim. It was $40 plus $15 to put to balance it by the end of it was almost 70 bucks. Total rip-off twice. WTF rip. Total rip off stein berg read more

These guys did a good job with my side X side, but said it would take around two days to get to my machine. Actually it took one week and six days and would of took longer if I wasn't bugging them! To me this was a little ridiculous. No phone call to let me know what was up or nothing! Customer service these days really sucks!!! read more

I brought my F650 in to R&S West not too long ago to have tires and tubes changed. Good, quick service (thanks Ian). However, not more than a couple days later, I was riding through five lanes of I-10 traffic when my rear tire blew out. Upon removal of the tube I found that it had been folded over upon installation causing stress and the subsequent blow-out. I know that these things happen and that we take higher risks as motorcycle riders, but what should have been an easy job and subsequently an easy fix with the customer (I asked for the reimbursement of tire and tow truck), the service department failed miserably. They did not take ownership of the mistake which was without question their's and their's alone. Chances are, if you take your bike here they will do a good job. If they don't though, don't expect anything out of them. read more

My husband and I went in to buy my son a dirt bike for his Bday. They were able to keep it a couple days until we surprised him on his birthday. They had a cute set up with balloons and Kawasaki banner. (It was left over from another surprise) but the Gesture of it all was so cool and looked great!!! The experience was great. Thanks guys!! read more

I walked to the parts counter, two young employees were talking with each other ( male and female), I stood in front of them both, not knowing which one to ask for assistance, and they both looked at me as if I was interrupting their private time. I asked about a clutch level, the girl walked away and the guy said " sorry, I can't help ya". read more

This shop did me a major solid and they deserve my glowing review as a result. I was on a 5 day ride from SF to Dallas when it became clear my rear tire wasn't going to make the whole trip. The wife started phoning around my next night's stop (Albuquerque) and found the weird tire size I needed (200-series) in stock there and they were even willing to bump me to the front of the line for installation provided I get there at opening on Wednesday. They pulled both brands that would fit so I'd have a choice. I do my part they did theirs, including buying a new socket tool and grinding it to size for my weird Italian bike's axle nut, all in a few hours for the originally quoted price. Everyone there was really nice, accommodating and even interested in what we were up to on this ride. Big thanks to the whole service team there for getting me in and out quickly! read more

Worst possible service ever. This experience was a nightmare. They had my ATV for over a month, when I was told it was supposed to take a week. Every phone call was a new answer as to when I could pick it up. I took it in for a carburetor rebuild and cleaning, and came out with the speedometer broken. The speedometer was fine when I dropped it off. When I brought this to their attention, they insisted it was not their fault, and they would pay for 1/2!!!!!!!! They wanted me to leave it there AGAIN. Why?!?! So they can drive it again? I'm sure that's what they were doing. Thanks for nothing R/S West! I will NEVER do business with you again and will let everyone I know not to go to your company. You've done NOTHING to right YOUR wrong. BBB will be notified as well. I would rate them less than one star if I could. read more

Tried to get a tire installed. Called a week in advance to explain that I did not want to leave the bike and was willing to wait. Left a messgae that was not returned. Called again and taked very briefly to someone in service that was more interested in getting me off the phone and the call was dropped or he hung up on me. I think that he thought the call was finished even though I was still talking. Called a third time and finially got my message across. This was at 10: 45 in the morning. I recieved a call from Galen who called me about 8 hours later. Big lack of communication. Why would he think that a call 8 hours late is good customer service ? I asked him this and became very defensive, unprofessional, and took it personally. I have delt with this guy in the past when he was working at the Lomas location in the sales department about a potential sale and he came across and being very arrogant and snobby. When I asked him about his lack of customer service he apperantly did not like to be challenged and told me not to bring my bike in. When I tried to raise a complaint with the managemenet they brushed me off. Dont do business with these people and dont challenge this Galen, as he gets his feeling hurt and takes things personally and does not know what customer service is. He must be a big wig in the company because managemant " Rick " will back him up and throw the customer under the bus. I will never do busines with them again. I got screwed when I bought a 2015 Honda Rebel back in 2016 In the time since then I bought a few parts and a helmet from them. I am on my fourth bike now all purchased from other dealers. Be warned and stay away from this place if you are getting service or buying a bike. Parts and clothing is fine. read more

R and s failed to tighten a bolt on my rear caliper after having tires mounted and balanced at their store resulting in it falling out within 800 miles of riding damaging my rotor pads and caliper. They refused to honor their work and replace the parts damaged due to their negligence. Stating that the tire weights were different than when it left their shop and they were a different brand of weights than what they use I asked the service manager how extensive the damage on the inside of my caliper was and was told that they did not remove it only replaced the bolt out of good will. After talking with the owner on my return trip he counted the weights on my tires and came up with the same number as when it left their shop previously. Then asking the owner what amount of damage has been done to the caliper the same service manager that said it was not disassembled produced a picture of the inside of my caliper which could only be taken if it was apart. All and all their techs were wrong about the weights on my tire the service manager lied about service preformed on my bike and the owner refused to honor his shops work stating that the caliper would never have gotten removed during removal of rear tire and he doesn't use the brand of weights that are currently on it. Anyone who has ever twisted a wrench knows this is a lie. After giving them every opportunity to make right on their work and refusing to do so they will never have my business again in the future read more

Thanks for being my one-stop-shop! These guys really take care of my spyder whenever I need something. A great shop to work with! I will definitely be going back. read more

First of all $1200 for a destination and set up fee is a joke. Highest I have seen so far and I have researched a lot of dealers. Not to mention the set up on my machine consist of bolting the role cage on and a few other minor adjustments. About 1 hour labor. They were also kind enough to tack on 4% to my APR. That would have cost me another $1000. Luckily I found an honest dealer in town. That's how I found out about the assembly procedure and what my real APR was from the same finance company. Will not ever do business with R and S again. read more

Took in a wheel and tire for a mount and balance, not rocket surgery, they scratched and gouged the rim powder-coat with the mounting machine. A few light scratches would have been OK (most of the shops are sloppy and I'm not a perfectionist) but this was sheer neglect and cost $43 for one wheel. I painted and buffed it out. I suggest you ask what kind of mounting machine a shop has (Nomar) and if someone can use it. No excuse for bad workmanship for such a simple task. No pride in workmanship anymore. read more