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    Team Lally Maui

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    11 years ago

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    Ask the Community - Team Lally Maui

    Prudential Iwado Realty - We love paying referrals!

    Prudential Iwado Realty

    (3 reviews)

    If we could give them a "0" rating, we would! This is the worst property management company we…read morehave ever used. We hired them to manage our house on Maui because my husband and I were moving back home to the San Francisco Bay Area. The property manager assigned to us was Annalies Niemann. She was absolutely horrible. Here are the things that we were unhappy about: 1. The company charged us a $200 administrative fee upfront for placing ads and marketing our property to potential tenants. Annalies didn't do anything. For 6 weeks after we signed up with them, there were no appointments to show the house, and we had to pack up and move on the 8th week. 2. We gave Annalies a copy of the property specs and she used that for our ad on Craigslist... didn't even revise it or advise us on whether we should edit it or not. When we asked her why there were no appointments to show the house, she said our specs/ad was too long. She should have advised us on that before placing the ad. 3. Annalies had absolutely no knowledge of the current rental market in our area. She completely low-balled us on the rent. My husband and I thought the rent figure she recommended was too low, so we did some research on comparable rents and even asked Annalies to come check out our house. She then told us that we had a nice house and that we should ask for slightly more than what she recommended. 4. When she did schedule this one appointment, she came to our house unprepared and didn't even have the phone number of the potential tenants on her. This potential tenant flew to Maui from Oahu and all Annalies had was this guy's work number. Obviously, she couldn't get a hold of him and he never showed up! 5. For the other appointments that Annalies was able to schedule, she told us that she was busy moving houses as well, so my husband and I should show the house ourselves. 6. Right before we moved, Annalies just gave us a checklist without doing a walk through with us. She told us that she didn't need to be present for the walk through since we know our house better than anyone else. She suggested that we just left the checklist on the kitchen counter. 7. My husband and I ended up showing our house to the current tenants, but we advised them to contact Annalies for the application, deposits...etc. When Annalies presented the rental agreement to the tenants to sign, it was full of mistakes. Annalies didn't even give us a copy of the agreement, we had to get it from the tenants. How ridiculous is that? The rental agreement had another property name and address on it. It wasn't even our property address. Our tenants had to comb through every single line of the agreement to make sure everything was accurate. 8. We told Annalies that the house needed to be deep-cleaned before the tenants moved in. She said no problem as she had a list of cleaners/handy man that Prudential uses. She told us that for the size of our house (3-bedroom and 2-1/2 bath), it should take about 8 hours to have it all cleaned and shampooed. She also reassured us that she would give us a quote from the cleaners. Two weeks after we moved, we still didn't hear from Annalies and finally the day before the tenant moved in, we got in touch with her. She complained that the tenant was "pressuring" her to get the house cleaned, so she had the cleaners come 2 weeks too early and by then, the house was dusty again and there were gecko droppings. I saw the email correspondences between Annalies and the tenants because they couldn't get a hold of Annalies either, so they forwarded their email to Annalies to me and there was nowhere in the email that the tenant "pressured" her to have the house cleaned. They just asked Annalies when the house would be cleaned. When we got the bill for the cleaning, the cleaners charged us for 25-1/2 hours instead of the 8 hours that Annalies mentioned. It was close to $800 and that didn't even include the $360 of carpet cleaning. The receipt was handwritten and it didn't have the cleaners' address or phone number on there. It didn't even look like a legitimate business. And when the tenants moved in and did a walk through with Annalies, they said the house wasn't deep cleaned at all. We totally got ripped off. - - - - - - - - - - - - - - - - All in all, we were VERY disappointed with their services, or lack thereof. We had to pay a penalty fee (35% of one month's rent) to terminate our contract with them. We would NEVER use them again and we hope no one has to go through the same ordeal that we did! It was absolutely a nightmare!

    The best full service real estate company on Maui that does commercial sales and leasing,…read moreresidential sales, commercial and residential property management, and specializes in consulting on full scale commercial alternative NRG and PV intigration. These guys are good!

    Fine Island Properties - Gina Duncan

    Fine Island Properties

    (7 reviews)

    Gina and her team did an amazing job with my recent home listing and sale. They provided a thorough…read moremarket analysis and rationale for their recommended listing price (which was higher than I expected), arranged professional cleaning of the home including carpets, disposed of unwanted items on the property, and staged the home inside and out to ensure a great first impression. When an offer was received, they let me know right away and offered their suggestions for a counter offer, which we agreed were good, and all were accepted by the buyer. Closing went smoothly and was super easy. At this point in life I've been through several real estate transactions, and this one was by far the easiest and least stressful of them all, even in the current somewhat soft sales market here on Maui. If you're looking for a realtor, I highly recommend Gina and her team. Please note that they recently joined ENRG but her phone is still the same. Find her at: https://enrg.realty/meet-gina-duncan-enrg-realty-hawaii-state-designated-broker/?utm_source=linkedin&utm_medium=social&utm_campaign=gina-duncan-enrg

    When we decided to put our family home on the market, the smartest decision we made was selecting…read moreGina Duncan as our listing agent. While it was clear that she had extensive experience and a wealth of knowledge, we were most impressed by her ability to communicate. Gina is a great listener and excelled at anticipating our questions, offering helpful suggestions, providing clear expert guidance, explaining each step, and keeping us regularly updated. Whenever we had a question or wanted to chat, Gina responded quickly to our calls, texts, and email. She was a hands-on agent, not just making calls from the office, but also spending time showing our property and checking on other on-site activities. Gina is a true professional. We were thrilled to have her represent us during the sales process because she clearly sees things from all perspectives (seller, buyer, buyer's agent) and has a knack for making all parties feel comfortable, confident, and fairly treated throughout the negotiations. Thanks to Gina, we sold our home in less than two months! We know how hard she worked to make it feel so easy on us, and for that, we are truly grateful. Highly recommend!

    Team Lally Maui - realestatesvcs - Updated May 2026

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