At first I saw the reviews after I purchased and didn't think much of it. NOW I should have taken…read morethe reviews as a WARNING. I LOVE my car but they did not do a good job of doing a safety check. I had to replace my brake pads and rotors after 2 months of having the vehicle. ALSO the Blind spot sensors were very bent and had that to get it fixed. From what I was told and seems accurate, the safetied the vehicle to the skin of there teeth just enough to pass inspection. DO NOT GO TO THIS BRAMPTON SCAMMING TOYOTA LOCATION. YOU HAVE BEEN WARNED!

A very bad dealer ship and uneducated and rude employees Worst of all, the manager in their…read morecustomer service. Nothing is right. I will not come here again.

Schedule service appointment for my RX-350 Friday. 6,000Km schedule inspection plus change over…read morewinter wheel set to summer wheel set on rims. Appointment at 1.00 pm. car was ready by 2.30pm. Receiving attendant was friendly and courteous and introduce me to Marcus Mansingh the service advisor who kept me updated on the status and timing of the service. Communication was excellent and all my questions were answered to my satisfaction. The complementary car wash was a much appreciated added touch. Over all extremely happy with the service quality. Keep up the good work, thank you, Orlando

Jordan sales rep was very helpful from the time i set foot in the dealership to the day he handed…read moreme the keys . Very professional and dedicated to customer service. I have had been leasing cars for almost 15 years now BUT he was exceptional in his attitude and did his best never seen a salesperson who keeps in touch after selling car to ask if i liked it or any issues. Very happy and will definitely refer him to others in family.

Yo!! These guys are AMAZING to work with. Super HONEST and straightforward. We had been looking…read morearound trying to buy a new car quick because our old one died. We looked at privately owned as well as with dealerships. The private sellers were so shady, and the dealers wanted to charge us $1500 percent extra for paying cash, and then charge for this and that. By the time we were done with the other dealers, we would be up $5000 to $8000 extra from the price. No thanks. We worked with Rabee, what a gem. He was honest from the moment we met him, they didn't charge us for paying cash, they put new brakes on every car they sell and help you tremendously with what you are looking for. Besides tax, we paid what the price of the car was with NO HIDDEN FEES!!!! We told him what we wanted for our family and he was a tremendous help. We were honestly torn between two cars, but went with Shine Auto Toronto because we knew what we were getting. We would rather work with Rabee than anyone else. I've already recommended him to a bunch of people. Please choose Shine Auto, you will not be disappointed.

Most wonderful experience ever! Made sure we left happy, disclosed everything we needed to know…read moreabout the car, and even fixed my Dad's tire for free during our visit. Such a wonderful family run dealership, I can't recommend them enough.

I'm writing this review due to the poor handling of my Maintenance service inquiry with the Service…read moreAdvisor at OpenRoad Honda. Located at OpenRoad Honda, 4 Maritime Ontario Blvd, Brampton, ON. I'd like to start off by saying this isn't my first distasteful experience with this dealership. I'd like to emphasize that this encounter is the worst of them all! On Friday July 12, 2024. I called into the location to set up a Maintenance appointment for my 2020 Honda Civic Ex. I had a very unpleasant interaction. The Service Advisor whom i spoke to was unpleasant, ignorant, very rude and showed no respect or empathy towards my inquiry. This Service advisor did not take the time to effectively, as well as, appropriately address my questions & concerns regarding my vehicle. I kept requesting pricing details. I wanted the specifics as to what the exact total would be for the maintenance that needed to be done on my vehicle. That's wasn't the case, instead, they couldn't help and did not even try to help. I felt like I was the service advisor because I had to figure out and calculate everything myself. It was a terrible experience. I was experiencing so much frustration and I'm very upset and disgusted by the way I was spoken to. As well as, with the poor assistance and guidance I was provided with. There was no compassion. They didn't listen to any of my concerns. I'm extremely taken back, upset, unimpressed, and unhappy with the poor customer service experience. I would like to emphasize that I will no longer be bring my 2020 Honda Civic to this Honda dealership location after, my upcoming last visit this Saturday July 13, 2024. The staff have caused me so much discomfort that I no longer feel the need to continue forward being a loyal customer to this Honda location or allow for my car to continue to be serviced at this Honda dealership location. This is a terrible location and I cannot entrust my vehicle with them any longer. I hope this catches the attention of those at head office at Honda Canada Inc. OpenRoad Honda needs to be audited.

most worst place for car service. I have very bad experiences with service departmen. whenever my…read morecar go for service it's come out with new problems I almost spend 5500$ to fix my car and still there is a problem. i neve want to go in this dealership. please everyone careful from them. thanks

booked an appointment for an engine oil and transmission fluid change for my Toyota Corolla. They…read morebilled me for both, but a private mechanic later confirmed neither was actually changed--the oil was still black as before. This is completely unprofessional and unacceptable. I will never go there again. Toyota users, be careful and double-check your vehicle if you use their service.

Unfortunately, I had a negative experience with Brampton Toyota East. I purchased my 2019 Toyota…read moreCorolla through them, and have accessed their services for several years. I went to try and buy out my vehicle recently, and felt completely disrespected and disregarded. First off, I was contacted multiple times via phone, text message, and Whatsapp by a Salesperson in an attempt to try to sell my car. You would think that after one or two attempts, they would stop contacting me and get the message that I was not interested. That was not the case, and I found this to be extremely unprofessional. When I came in to talk about next steps after my lease expired, no one seemed to want to assist me. The front desk staff couldn't find the appointment I had booked, and multiple workers came up to me and tried to convince me to sell my car. When I told them I was not interested in that, they walked away and did not assist me. They then proceeded to make me do a safety inspection without properly explaining what my options were. I then explained to the Salesperson that I was not happy, and they did nothing to ease my anxiety and discomfort. I then spoke to someone who worked in the Financial department, who told me I could go to a different Toyota if I was not happy. He was unable to give me a refund for the Safety inspection that I unknowingly paid for. He also refused to email me the necessary details to complete a lease buyout after I asked him. I was feeling quite overwhelmed, and would have appreciated something in writing to know what to do. I have tried to email this individual a couple more times for assistance, and they did not respond to my emails. I ended up having to go to a different Toyota location to complete this lease buyout. This was a waste of time, money, and energy for me as a customer. I strongly encourage management to train their staff to provide appropriate customer service to their clients, treat people with respect and kindness, and offer actual solutions to issues rather than be talked down to by workers who think they are superior.

Went in to test drive a new vehicle with my 20 yr old son accompanying me. I'm currently driving a…read morerental so in a rush to buy now. We were met right away by a salesman and I told him the model and trim I was looking for. I (female) was standing directly in front of him and he actually turned his body to shake my son's hand before he offered it to me. My son had not said a word. Total disrespect.

Will never return. Left waiting 3 hrs with my 4 kids for simple AC diagnosis($140).Then over…read morepricing to fix($1100+tax). STAY AWAY con men only. *side note: went to a mechanic who took literally 10 minutes to diagnose my AC problem for free and repaired it for less than half the cost of this dealership*

Each time I pass by this auto showroom or the parking lot is full of cars, SUV s etc it's quite a…read moretreat watching all those awesome great models of cars with its manufacturing year and price displayed Eventually we did land up at their showroom and saw the best cars and SUV s lined up there The customer service agents are super helpful and friendly They patiently walk you through ur chotof vehicles with great plans and exchange prices A great place We may end up buying our vehicle from here soon

I purchased my 2020 Nissan Quashqi August 2023. As I purchased the vehicle in Brampton I went to…read moretheir service department when the check engine light came on. It took almost 3 hours for the service department to tell me, the oil auto sensor needed replaced. They didn't have the part in stock but would be ordering it from Nissan. I had to pay upfront for the part. I stay in Lindsay during the summer so when Richmond called to say the part had arrived I booked an appointment to come down from Lindsay. Approximately 2.5 hr drive way. Again it took 3 hours to be told that the part was defective and this time they would get it from Nissan huh? Back to Lindsay, Richmond called to say the part had come in and we booked another appointment. Surprise, surprise the wrong part had come in and it took another 3 hours waiting to get this information. Why wouldn't the service department not check to see if they had the correct part? The money I paid for the part would be used for the original diagnostic and I would get a refund. This took some time and I was so frustrated at this point and said I was done and they could keep the refund. Richmond persevered and I did get my credit of $67 today , Yeah, not worth the aggravation!!! I finally went to a Nissan dealer in Lindsay who diagnosed the problem, had a part in stock and completed the repair in 1.5 hours all under warranty so no charge. I realize they are a Nissan dealer so I got lucky that they had the part. As far as the warranty goes should it not have shown up from the VIN when entered by Autoplanet. I checked my paperwork that I received when I purchased the vehicle. There is coverage in effect on used vehicles for 5 years from year of manufacture. The repair of my car is covered within the warrant. Richmond didn't think it was covered when I went for the diagnostic. Should this information not have been brought up on the service department screens, when my VIN was entered? Hypothetical question. I gave this company a two only because Richmond did stick with me to help and he was the one passing any information he got from the mechanics. Very disappointing and frustratin.

Airport Nissan is one of the dealerships I've been a customer for almost 4.5 years. My daughter…read morebought a MICRA and is sooo pleased with the car and service. So much so I decided to go back to the dealership and purchase a new vehicle. The dealership has amazing staff and service. Very excited about my new car and continuing working with this fantastic team!! KUDOS!

Ravi who is the service advisor at Nissan was very polite professional he issued great customer…read moreservice. Ravi puts all of his time and effort with his customer to make sure all problems are rectified. I have had issues with service advisors at different locations giving me misinformation so that i would have spend more money. Ravi did not do that. I recommend all Nissan customer to go to this location as it is by far the best and ask for Ravi.

My family has purchased two Acura vehicles from Policaro Acura in the last 15 years and we've had…read morewonderful experiences. Most recently we worked with Jon-Michael Quirola, who was a pleasure to work with. Not only did he have some really great insight to share for the particular vehicle we were looking at, but he was honest and upfront about everything. I really appreciated everything he did for us to make us feel comfortable with this purchase. I would highly recommend considering this dealership for your next vehicle.

I have worked with this dealership for over 25 years with no complaints…read more All of the staff is amazing, especially Mike. My family has referred many people over the years and all would say the exact same thing