I'm writing this review due to the poor handling of my Maintenance service inquiry with the Service Advisor at OpenRoad Honda. Located at OpenRoad Honda, 4 Maritime Ontario Blvd, Brampton, ON. I'd like to start off by saying this isn't my first distasteful experience with this dealership. I'd like to emphasize that this encounter is the worst of them all! On Friday July 12, 2024. I called into the location to set up a Maintenance appointment for my 2020 Honda Civic Ex. I had a very unpleasant interaction. The Service Advisor whom i spoke to was unpleasant, ignorant, very rude and showed no respect or empathy towards my inquiry. This Service advisor did not take the time to effectively, as well as, appropriately address my questions & concerns regarding my vehicle. I kept requesting pricing details. I wanted the specifics as to what the exact total would be for the maintenance that needed to be done on my vehicle. That's wasn't the case, instead, they couldn't help and did not even try to help. I felt like I was the service advisor because I had to figure out and calculate everything myself. It was a terrible experience. I was experiencing so much frustration and I'm very upset and disgusted by the way I was spoken to. As well as, with the poor assistance and guidance I was provided with. There was no compassion. They didn't listen to any of my concerns. I'm extremely taken back, upset, unimpressed, and unhappy with the poor customer service experience. I would like to emphasize that I will no longer be bring my 2020 Honda Civic to this Honda dealership location after, my upcoming last visit this Saturday July 13, 2024. The staff have caused me so much discomfort that I no longer feel the need to continue forward being a loyal customer to this Honda location or allow for my car to continue to be serviced at this Honda dealership location. This is a terrible location and I cannot entrust my vehicle with them any longer. I hope this catches the attention of those at head office at Honda Canada Inc. OpenRoad Honda needs to be audited. read more

most worst place for car service. I have very bad experiences with service departmen. whenever my car go for service it's come out with new problems I almost spend 5500$ to fix my car and still there is a problem. i neve want to go in this dealership. please everyone careful from them. thanks read more

this Honda location 4 maritime Ontario blvd Brampton staff at service their service with customer not good they take some part that under the car of customer but they not respond for its if someone come this location check your car before leave read more

The absolute worst place to take your car for maintenance. They do not do a good job, lack attention to detail and you always have to go back. The crappy customer service makes it even worse, don't waste your time buying a car from them or waste your time going there for repairs. read more

April 26, 2018 - Visited Castle Honda to get my CRV repaired where trunk was not opening with the help of remote. Service rep - Danesh Verma advised that it would be approx. 1 hour of labor plus cost of parts to fix the problem. After 45 mins or so they advised that replacement part is not in stock so they would need to order the part which would come next week. Charged me $122 for diagnose/open and closing the tailgate and gave me estimated of another 1hour of labour $122 and $90 for parts. I argued that why I am being charged another hour of labour just because part is not in stock which shouldn't be customer problem. Had the part was in stock, my total cost would have been only 1 hour of labour and cost of parts. Even after explaining that the reason I will end up double labour cost because dealership does not have part in stock which shouldn't be customer problem, service rep was not willing to waive 1 hour of labour charge. This is not the first time I had bad experience with the dealership. I hope other customers would learn from my experience as I made a mistake of going back to dealership hoping service has improved over period of time. Thank you, jhnsmee@yahoo.com read more

WORST CUSTOMER SERVICE!! they are terrible! They never cal to follow up and they ran a a credit check on a potential co-signer without their consent! This place is by far the worst! They also took my $5,000.00 deposit and when we wanted to cancel they were supposed to call back so I can go pick up my money..... and they never did! almost wanted to take legal action against them. They messes up my credit more for checking it without consent and didn't like it when I told them they didn't have consent. Everyone here acts brand new. Also they never gave me a reciept for my payment. Worst customer service!!!!!!!!!!!! I do not recommend ! read more

See the pattern here : 5 star is from people who are buying new car- obviously they will get a 5 star treatment. 1 or 2 star from people who are getting their car serviced, this shows how crappy their actual "servicing" is Anyways now to the actual review: I thought this was going well then looking back over a period of time I think I made a big mistake coming here. I was under impression I found the right people to look after the car and planned on refreshing the entire car part by part. Brakes - I ad to come multiple times, now ended up buying a complete new calipers for front , rear also suffered same damage but not sever enough to replace. Entire surface was dremelled beyond spec by the technician. Dumbass caused the gap to increase which made the pads slide even after putting in new shims Valve adjustment - Got it done 2 times already by them but not sure if it's done still right. second time found the exhaust valves loose. Right now also it idles rough after warming up I think its over tightened. They don't even have the right feeler gauges. Master/Slave clutch - Got it done nearly 3 times. They could not get the pedal height adjusted the 1st time. Rear right dampener and spring was replaced with OEM honda parts - Rattle has come back , it was not cheap replacing the entire assembly.. It still rattles.I'm sure they just made me buy a part from them. Actually it seems its the bumpstop which had aged and these cheats made me buy the spring and damper. Catalytic convertor dropped/damaged - now it rattles, bought new one Overtightened power steering pump belt- Had to get it loosened Timing belt/water pump/counter balancer belts etc - Supposed to have been done, but I have my doubts, I will reopen the engine at a different shop and find out if this was done or I was made a fool again. Just remembered - The oxygen sensor scam they tried to pull on me, I luckily have my own professional grade obd2 scanner, I knew my sensors voltages were perfect, the waveforms/freq was having perfect "text book" pattern. Guess what the service advisor says your o2 needs to be replaced. I've seen this scam so many times ..its getting old now. If you don't know about engines/cars they will scam you. I have written same review on google, do not give your car for servicing to them. read more

I had a very positive experience at Family Honda in Brampton. I owned my previous car 9 years; it was time to change and thought about it for 6 months as it's hard for me to make a decision in this regard. After being mistreated and disrespected at another dealership, my daughter suggested that we go to Family Honda (Brampton). Quite reluctantly, I agreed - and I'm glad I listened to her. We walked in without an appointment and were helped by Tony Fogetti. Although he had a busy schedule, he patiently took the time to explain all the options that would best suit my needs. When I didn't understand something, he made sure to explain it until it was clear (despite his busy schedule that specific day). I thanked Tony for his time and for being very thorough and I said I would think about it and get back to him. Later that day, Tony followed up by phone to make sure everything was clear. Two weeks later, I made an appointment to see the car again and test drive it, etc. I had told my daughter we would go but that I would probably not make a decision yet. Tony helped us and answered every single question we asked in a transparent, honest and clear manner. He is definitely customer-service oriented, he is extremely patient and makes sure his customers get the best according to their needs and budget. He is very polite, courteous and pleasant to deal with, a respectful individual. He took us for a test drive, and...I got the car because I feel it's the right one for me. Tony really helped me make the right choice. I also had the opportunity to speak with Family Honda's General Manager (Angelo Montoni) who is as amazing as Tony. He listened to us very patiently and explained about all the amazing services Family Honda provides. Both Tony and Angelo made us feel welcome, important and valued customers. I have no hesitation whatsoever to highly recommend Family Honda, and these two amazing gentlemen, when someone is thinking about purchasing or leasing a Honda. read more

Beware of this place. I took my Honda Civic 2017 car (10 month old vehicle) for a break inspection there. The service guy told all 4 rotors need to be changed which not under warranty. I could not believe it, it is a brand new car, when I checked the rotor there was slight rust, and I told it looks good to me, but the mechanic forced me to change it for CAD 750 insane! I'm pretty much sure the rotors were in good shape, all it needed was some polishing to remove the rust. I lost the money unnecessary. its a total rip-off read more

Extremely poor repair service. They missed several things which could have been easily caught in the quality check. Be prepared to visit multiple times to get things done right. Body shop and family honda front desk blame each other. read more

Went in to seriously buy a car with my dad and my sister. Was approached by Inder who took my dad inside and all the salesmen crowded around the desk because they pick from a list who the salesman assisting would be. Well we got a moron because he took as on a wild goose chase around the parking lot while he clicked the electronic key to find a car later to discover that car had been sold already :S. Then he started panicking and trying to sell us any old car pointing to ones that weren't even in our budget or taste. The last try was when he was like look I found you a perfect car...but there was a sign on the dashboard that read SOLD BY INDER that WE had to point out to HIM..lol...they really need to hire better people to take care of their customers because we got a real sucky car salemen. read more

The sales process went well. The CRV was good for the first year. the second year rattle, plastic squeeky noise in the rear was challenge and impossible to fix. I had to ride in the car to point out to the mechanic to fix the noise. It was fixed for 3 months then came back. It was at this second time it took the tech most of the day to find the problem but i was told to pick up the suv since we needed the suv for transportation for the friday evening. We made another appointment for monday. i arrived on Monday the service advisor had taken the day off my appointment was not in the books and they said they could not look at the suv because it was wet outside and would not be able to locate the problem again. the current advisor told me when the advisor looking after my case would be calling me back to setup next appontment. I did not get a call so i tried to contact him to setup another appointment. I left a voice message for him to call me back to setup next appointment. I had no call back. I called him back7 times left voice messages and finally got him live to setup appointment for the next week. I arrived at the dealership and they said they could not look at the car again because it was wet outside but he could setup another appointment for the next week. I told him i cannot keep coming back and not have the car fixed. I asked for a loaner the next time i come in. The service manager agreed to this. The next week came along and the service advisor was away on vacation and nobody could confirm my appointment was in place or the loaner would be available. I left around 20 voice messages with no call backs but we got an email from family honda thanking us for trusting them with servicing the SUV. read more