I purchased my 2020 Nissan Quashqi August 2023. As I purchased the vehicle in Brampton I went to their service department when the check engine light came on.
It took almost 3 hours for the service department to tell me, the oil auto sensor needed replaced. They didn't have the part in stock but would be ordering it from Nissan. I had to pay upfront for the part.
I stay in Lindsay during the summer so when Richmond called to say the part had arrived I booked an appointment to come down from Lindsay. Approximately 2.5 hr drive way. Again it took 3 hours to be told that the part was defective and this time they would get it from Nissan huh?
Back to Lindsay, Richmond called to say the part had come in and we booked another appointment.
Surprise, surprise the wrong part had come in and it took another 3 hours waiting to get this information.
Why wouldn't the service department not check to see if they had the correct part?
The money I paid for the part would be used for the original diagnostic and I would get a refund. This took some time and I was so frustrated at this point and said I was done and they could keep the refund.
Richmond persevered and I did get my credit of $67 today , Yeah, not worth the aggravation!!!
I finally went to a Nissan dealer in Lindsay who diagnosed the problem, had a part in stock and completed the repair in 1.5 hours all under warranty so no charge. I realize they are a Nissan dealer so I got lucky that they had the part.
As far as the warranty goes should it not have shown up from the VIN when entered by Autoplanet. I checked my paperwork that I received when I purchased the vehicle. There is coverage in effect on used vehicles for 5 years from year of manufacture.
The repair of my car is covered within the warrant.
Richmond didn't think it was covered when I went for the diagnostic. Should this information not have been brought up on the service department screens, when my VIN was entered? Hypothetical question.
I gave this company a two only because Richmond did stick with me to help and he was the one passing any information he got from the mechanics.
Very disappointing and frustratin. read more