I just wanted to take a moment to recognize the outstanding customer service my mother and I…read morereceived at Dick's Sporting Goods from a young gentleman named Yahir. He truly went above and beyond to help us find the perfect pairs of shoes. His knowledge of the products, patience, and willingness to answer all our questions made our shopping experience exceptional. What stood out the most was his kindness and professionalism--he took the time to ensure we had everything we needed without making us feel rushed. Because of Yahir, we are now forever customers of Dick's Sporting Goods. It's clear that the company values great employees, and we are so grateful for the excellent service he provided. Thank you, Yahir--you're a rock star! And thank you, Dick's Sporting Goods, for hiring such incredible team members.

So I'm not sure why this is the first review that is being seen as I know that I have left one…read morebefore but maybe it was a different location. Anyway I would like to give Kudos to the excellent customer service that this particular location has extended to me and my family. when walking in you are greeted, asked what your looking for and directed to the section that may have what your looking for. After that they notify the associate in or near that dept that you are headed their way so they may assist you. On this particular occasion we were returning a bike recently purchased, as it had a manufacturer defect. Upon calling the store I explained the situation to Travis, the store Mgr and he quickly went to check stock to replace the defective product unfortunately they did not have one, so instead he offered to upgrade the bike at no cost to us and said he had a few choices my Son could pick from. Upon arriving we were met by SJ another store Mgr and informed us that he had been made aware of the situation and was expecting us, he than called back to the department associate to let them know we were on the way back to him. After my Son made his selection to our surprise SJ showed up back in the bike department to be a second set of eyes that completed the safety checklist that was performed by Moe the on duty bike tech at the time and also to make sure the transition went as smoothly at possible. I personally have not received this level of excellence in customer service for a very long time and even upon asking about a new shipment of YETI coolers SJ advised me to call the store as to check stock so I don't waste a trip. But in the end if you have any needs as far as any type of sporting goods this would be the place that I would recommend the only thing that seems to be lacking is the fishing gear which is no fault of their own blame COVID for that. But honestly even though we live closer to another location this is now my "new" home store. Definitely recommend on customer service only if that gets you in there. P.S. they also offer points for purchases and points for steps!!

Went there on 1/3/26. Been here multiple times over the past years. Got a couple jackets and a…read morecouple water bottles. Staff is always friendly and attentive. Not really an outdoor person so I o may get limited things from them. But always a good price and last. Will be back!

Walked in and Aaron helped me out straight away and got what I needed And recommended me some stuff…read morethat could come In hand for my Order set everything for me and got me straight away Thank you Aaron.

Johnny helped me out finding a hockey cup I needed and was in a rush for. Very good customer…read moreservice!

Love the family atmosphere and great selection of snowboard equipment. They also give a great deal…read moreon used stuff too.

My kids (16m & 11m) cruised into this location yesterday (7/22/25) to find a perfect birthday gift…read morefor me, their mom. When they couldn't agree on anything, they decided to settle on a gift card. At checkout, my older son was debating how much to put on the card. Instead of assisting, perhaps asking who the gift card was for, or even suggesting that most coffee mugs are x dollars, the sales clerk said, "it sounds like you need to make a fucking decision," TO. MY. KIDS. If I wanted my kids verbally abused, I'd do it myself. How dare you?!

The service is the worst service I've ever seen every single employee in the store gets mad if…read morepeople come in a hour before closing I went to pick up a gun I bought on Tuesday i drove an hour from work to go pick it up just for the employee to tell me there's a cut off 30 minutes before closing and then complain that he has a 20 mile drive home and all the work he would have to do worst customer service there is!!!!

I've been to this location twice and enjoyed each visit. The store has a great selection and…read moreeverything is well stocked and neatly organized. The staff seemed nice without being overbearing. It's great to get to an actual store and feel the quality of this stuff, which you can't do online and only have a limited access to in the big box stores. This location had a really generous veteran's day discount at 25% off so I grabbed a new pair of pants. I secretly wish all the products were made in the USA but that's a different topic. I will be returning!

The person working was antagonistic and highly presumptive. Many hints at being willing to be quite…read moreracist behind the counter. I asked if there were shorts which went beyond knee-length, as I'm a bartender that prefers multiple pockets. She stated that they didn't carry 'basketball shorts'. I gave my name and email to sign up at the end of the transaction. Upon relaying my info, she remarked that my name "wasn't hard to spell, at least." Just because my name isn't in the "Akele Ogunwale" range of 'not traditionally American' doesn't mean I should be ripe for racist little barbs when trying to by a pair of shorts.

This place is awesome!!! Highly recommend, small start up with hugeeee potential. Also post alot of…read moregreat outdoor content on TikTok! Check them out.

We went to New Balance looking for a specific type of tennis…read moreshoe. Caden helped us. He was very helpful, directed us to the location of where that specific type of shoe was located in the store. He continued to help us, was very courteous, pleasant and had great customer service skills. Great shopping experience.

From the owner: At New Balance Factory Stores you will find a vast assortment of New Balance footwear and apparel…read more We also specialize in personalized one on one service to help you find the perfect fit. Our trained Fit Specialists will expertly assess and determine the best New Balance styles for you.