They rented me an older model Van with some option that did not work. Halfway through my week, a truck hit the van in back while the van was parked. I immediately notified them And my insurance. They offered no help or substitute vehicle. They took my deductible payment and my insurance repaired their vehicle at the place they chose. They initially told me that was good and thanks for early reporting as it helped them in all ways. Months later they wanted me to pay an additional $2400 for loss of use in addition to the repairs For something I had no control over. They are definitely trying to take advantage of their customers. Yes they talked a nice game but ultimately they are not trying neither helpful like a real rental care agency or fair. My insurance company says they have paid claims all over and never had any agency try to make this claim. read more
