Update, I've called 3 times on the status of my refund. I was told the first time, "no problem"…read moreand was informed that I would receive a text message with confirmation that my refund was being processed. The second time I called, I was told that that they wanted to process my refund through a money gram (or order, I can't remember) and that they would need my address. I told them that I wasn't comfortable giving out my address and was hoping that there was another way to process the refund electronically (since I transacted the service through square). The person I spoke with said (begrudgingly), "okay, let me talk to my supervisor and I will give you a call back within 24 hours". I was curious about Square's refund process, so I called them and confirmed that the business can absolutely process electronic refunds via the square app as long as it's done within the first 120 days - the business would even get a refund on their transaction fee if they did it this way (a true win-win). 48 hours later, I had not received a call... so once again, I called. I spoke to the same woman (I believe) that I spoke to the first time. She seemed shocked that I hadn't received the refund yet and told me that she would reach out to her supervisor to get in contact with me and hopefully solve the issue today. I thanked her for her help and communicated my frustration about being tossed around and not getting any formal assistance with my request. She then went on to say that she is just the receptionist and has no control over my request being fulfilled. She assured me once again that she would give my name and phone number to her supervisor so that he/she could call me back.

Great service, driver was on time and his car was very clean. The lady that answered the phone was…read morevery professional and answered all my questions.

Great sevice, will get you to Sturgis and back to Rapid City when you need. Great drivers, great…read morecustomer service and outstanding pricing! They even have cheap beer for your rise to and from! Highly recommend this shuttle service!

The best. Jessica has been so incredibly helpful to us on our last two trips booked through her…read more Both involved airline delays and more time than expected spent in airports. Jessica was cheerful, efficient, and unbelievably helpful and immediately booked us on different flights (and booked us a hotel when the delay included an overnight stay in Dallas). It was FABULOUS to have this type of assistance and truly turned what could have felt like a stressful nightmare into a relatively minor inconvenience. I cannot say enough wonderful things, Jessica is the best!!

This was the first place I called to start my husband and I's travel plans this fall. One lady…read morethere started emailing me and provided information but was not knowledgeable about anywhere to stay, excursions to take, and was not overly helpful. I worked with her though and was finally getting the plans ready to pay for when she stopped progress and said the company needed $200 before she could do anything further or research any more details. Come to find out that was way higher than any other place, and because of this, I called the Bursch Travel Agency in Gillette who was way better, more helpful, and got every detail right on my trip before asking for money. I'm happy I went with Gillette's Bursch because everything turned out perfect, and I did not make all the progress just to have it stopped because of money. So just a fair warning that this company cannot look up more than a few things without requesting money.

Our guide, Jacki, was great! She was friendly and knowledgeable, and told us a lot of the history…read moreof Rapid City. The tour was full of interesting stories and local insights. We really enjoyed it and would definitely recommend this walking tour to anyone visiting Rapid City.

Denny was the best tour guide! He was very knowledgeable and had many stories to share. We really…read moreenjoyed our time with him!

We took the Mt Rushmore tour and it was great. They picked us up from our hotel in a nice, new,…read morevery clean van. The driver/tour guide was very nice and very knowledgeable. SO glad we did this instead of renting a car or taking a Lyft because we saw and learned so much that we would have otherwise missed.

Great tour of Casper State Park, Crazy Horse Monument and Mt Rushmore with Chris. Chris was very…read moreknowledgeable and responsive to what we wanted to see. Highly recommended!

Our guide John was fabulous and made the day one of the best tours I've ever been on. We only had…read more1 day to see all the sites in and around Rushmore. He was very knowledgeable and really had a passion for his tours. And the tour was just our family so we could personalize it to whatever we wanted to do. We went to Custer state park, crazy horse, Needle highway, iron mountain highway and Mount Rushmore. I can't imagine doing the day without this tour. He shared all the inside info with us too which left us with s slew of knowledge and great photos too! Definitely look into Geofuntours before you book on one of the big bus tours. I am certain you'll be happier with this one! (And it's like the same price too-what a deal)

1880 train ride was a fun experience riding from hill city, SD to Keystone, SD. It takes you back…read morein time to what it felt like riding a steam locomotive and what it may have felt like riding to go mining for gold in the black hills. It's a wonderful experience for family, friends, couples or singles who want to experience a steam locomotive . If you have time for the ride and want to experience a relaxing peaceful ride on a train while in South Dakota hop aboard the 1880 train and get a history lesson.

Booked months and months ago - they lost our reservations. I had a confirmation so they got us on…read moreoutdoor car even though I had indoor. Horrid customer service to make it right and overall experience was so lame. She kept saying we are sold out so they found us something. So many other great things to do in this area - skip this one.

The TSA/ Airline staff (reviewing American Airlines) based in South Dakota are some of the kindest…read morepeople I have met!

This airport appears it has outgrown the city's need- the regular TSA line was very long for an…read moreairport this size, though the precheck line moved decently fast. Once inside, it is very small and crowded and there is only one restaurant / bar option- it was really backed at lunch time so I had to get a premade sandwich instead. Rental cars are on site which is nice, but it is about a 20 min drive from Rapid City.