Despite several really tiresome visits to what I want to be a great cafe, I remain extremely disappointed.
There are a whole host of things I could rant on about...the arrogant plumpish older man whom I presume to be the Manager, has an attitude that cant help but provoke a reaction from even the most laid back of people (me!).
I really resent walking into an empty cafe at 10.45am, choosing a table in a nice 'people watching' position, to be asked to move to one in the window where I was blinded by the sun because 'It can get busy quick'. Fair enough, we were sat on a table for 4 and there was two of us, but we were the only ones in there, literally?!
Or maybe the time when we ordered, to be told there was a 20 minute wait for smoothies...then milkshakes...then basically anything but a cup of tea. We sat waiting in anticipation for our food (I'd taken friends who were visiting)...25 minutes later, we hadn't even got our pot of tea, and there were several table around us that had been served their drinks, despite coming in afterwards - nothing more frustrating!! After having to go to the counter to point this out...I was advised 'we're busy, sorry'. Another 15 minutes later, our food arrived....before our pot of tea, which happened to turn up a further 10 minutes later? The biggest insult was being told they would only charge us for a tea for one, as a pose to a tea for two?? Oh great, thanks very much for that kind gesture...Id rather have been offered nothing at all, what an insult!!!
As with other people...really simple things like no butter on the toast that came with my eggs...I mean Jesus, who the hell are the people working in the kitchen? Its outrageous!! Then upon taking a hot chocolate back de to the fact it was luke warm...rather than an apology, the rude Manager guy I mentioned before spoke to me like he'd just drank a bottle of vinegar and advised me that if I wanted my drink 'extra' hot I needed to state this upon ordering. I don't know about 'extra' hot, maybe just hotter than a tepid bath would be nice.
I can only assume this place remains busy because its a 'cool' place to be seen...however I'd rather stick pins in my eyes that go through another torturous experience at this place. Try 'Bread and Butter' just round the corner on Tib Street. Sadly, a lot smaller, but the foods great, as are the drinks, and more than that, the staff are friendly and approachable and the service is quick and efficient.
I sadly wont be visiting Cup again, and in a slightly sadistic way, hope more people follow me. Dwindling sales might just be the kick up the backside this place needs, to realise to be trendy isn't enough if you want to have loyal customers who return!!! read more