My daughter had flu like symptoms and we were able to see Andrea the next morning at 10:00am. She…read morewas so nice and we tested positive for Flu A. She sent our prescriptions to the nearest pharmacy and my daughter was on the way to recovery in 45 minutes. This is a very unique looking urget care facility and felt very inviting. Thank you Andrea for helping some visitors to Charleston.

I was on spring break with my son and his girlfriend when his girlfriend got a terrible case of…read morefood poisoning. We were all a bit frantic after a long night of her vomiting and more, I was able to call and schedule an appointment that morning and the person I spoke to was so kind and reassuring. His girlfriend could hardly walk because she was so sick. They went above and beyond to take care of her and deal with our anxiety of worrying about his girlfriend and finding our way there. They don't deal with insurance because they are a small practice, but give you everything you need to file with your insurance company. I was actually shocked that the bill was only $300! We saved hours by not going to the emergency room, got better treatment and just felt very grateful to find this place.

Dr. Purser was my PCP. He falsely documented at my last office visit...he said horrible,…read moreirreparable, things about me...things that will affect my ability to get optimal care at any Roper St. Francis facility moving forward. I asked him to correct it, and he refused. His office manager called and said they could easily figure it out by listening to the recording of my visit. WHAT? This piece of crap did audio recordings of all of my office visits, and NEVER informed me. It's called a HIPAA violation. And him refusing to correct his false comments in his notes is called slander. I wouldn't do this to my worst enemy. What kind of a sick, demented doctor secretly records his office visits with you? Lawyer time!

I have been a patient here for 1 year (I am not one anymore). This year I was scheduled for a…read moresecond physical with dr.Noemi Pagan.. I arrived and they informed me that their staff schedule it wrong and it was just a check up. I said I would reschedule and come back for my physical because that's all my insurance would cover. Dr Pagan said it was fine and she could do the physical while I was there. She then proceeded to do a full physical and full panel blood test. Then a month later I start getting huge bills for this visit. I called my insurance and they said it was not billed as a physical. I called the office to ask if they could change the bill to a physical and they refused (I actually called and spoke to them several times). Dr.Noemi Pagan even refused to admit that she did a physical. I am now stuck with a very large bill that I can't afford all because this Dr lied at the time of the appointment and isn't even humane enough to change the billing code when she knows she did a physical that day. DONT GO HERE OR YOU WILL BE UNJUSTLY BILLED AND THEY DO NOT CARE ABOUT YOU AS A HUMAN.

If I could give this practice a 0 star review I would…read more I was a patient at the james island branch of palmetto primary. I would not recommend this practice for any amount of money in the world. I was told that per the American medical Association. I had to see my primary care physician every three months. Turns out that was a LIE. It was company policy not the American medical Association's policy. Turns out they lie about a lot!!!!! I'm furious!!!!! I was also told that I could do telehealth appointments once I moved out of state. When I signed on for my last telehealth visit, the office had no problem taking my payment. About an hour before my appointment was supposed to start I received a phone call from the office saying that the doctor could no longer treat me because I lived out of state. I ended up having to call the office manager and pitch a fit because they were gonna keep my money for the appointment even though it was their fault for not informing me that they could no longer see me. When I asked how long this policy had been in place the receptionist told me they'd known they couldn't see out of state patients for 2 months before my appointment!!!! Do not trust this practice do not trust the doctors that run this practice. They are all about the money and could honestly care less about the patient. What an incredible disappointment.

Mount Pleasant Location: I would give this office zero stars…read moreif it'd let me. I had an extremely frustrating experience with this office and would strongly caution others. I originally came in for a routine physical, which should have been fully covered by my insurance. Instead, I was billed for standard services like bloodwork. It took SIX MONTHS of repeated calls and back-and-forth to get this addressed. Every time you call, you're routed to a call center, which makes resolving anything even more difficult. After reading other reviews, it seems like this is a common issue here. On top of that, basic accuracy seems to be a problem. I'm 5'10" and fully grown, yet they initially recorded me as 6'1". When I questioned it, my chart was later updated to 5'6" -- which is wildly inaccurate and concerning. The most frustrating part: I specifically went in last fall to establish care and ensure continuity for a prescription after moving from NC. I clearly explained that I didn't need a refill at that time since my previous doctor had just sent one in. I was told that was fine and that I could simply call when I needed a refill. When I called today, they refused to fill it and said I'd need to come in for another appointment and pay again -- completely contradicting what I was previously told. Overall, this office is disorganized, inconsistent, and incredibly frustrating to deal with. I would AVOID AT ALL COSTS.

Last night I met with Dr Helen Sloan and her office manager (aka: hubby) Mr Andy to get my medical…read moreimmigration forms done. Dr Helen is one of the FEW medical doctors in Charleston and surrounding area who are UCIS approved, let alone as experienced as they are. What an absolutely delightful couple of humans. They were so thorough with everything. They explained the process, did up the official forms and were so good with me and their other patients. They had their ducks in a row as far as knowing what needs to be done and educating their patients with what not to do. VERY IMPORTANT because the immigration process is so intimidating and complicated. Their office is located downtown so I was a bit worried about parking. However, they own the parking lot and building across the street so I was able to park for free. Their office is located in a very old building but the way they are set up works really well. Clean and organized in a tiny space. Mr Andy is totally on top of the latest requirements for UCIS and easily navigated and answered all my questions about the form. When they send you to the nearby hospital for bloodwork (included in their fee), they give you 2 maps and verbal directions on how to get there, where to park and the hours of operation at the hospital. They really want to make sure that their patients get there and have no worries. Such a personal touch!! Their fee is the same as 2 other doctors I called: $189. They do give a slight discount when a patient is paying cash (vs paying with credit card). They took the TIME to chat with me, get to know me, share with me about their own history and life's journey. That is so rare for medical doctors to do these days. I highly recommend calling them first.

I have been going to Mt. Pleasant Family Practice for years, back before Dr. Wilson retired. Dr…read more Wilkes was hired on around this time, and he is fantastic! Dr. Wilkes seems to be one of the most intelligent people I know while still maintaining relatability and warmth. The utmost professional, he is thorough and remembers important information at each of my visits. I live almost 20 miles away from this practice, but it's worth the drive!

We have used the doctors in this practice for nearly 40 years. Needless to say, during that length…read moreof time, they have helped my family through countless medical issues. Extraordinarily professional and proficient in every aspect. Every medical need is met and, if a referral is needed, the referral physicians are also top notch. Their in-house phlebotomist is excellent. If further tests are needed, their association with Mt. Pleasant Hospital is definitely a bonus. All the support staff experiences longevity in the practice, so you'll see and get to know everyone in the family of Mt. Pleasant Family Practice. Travis Wilkes, MD and his nursing staff make a trip to the doc a good thing.

I'm still grateful that my doctor is Dr. Charles Smith and that I'm with Roper. The MyChart app…read morehas improved communication over the years and makes getting test results super fast and convenient. They can go a little crazy with the reminder text and emails and request for surveys. But that's small apples to deal with when you're getting quality care.

This place is great! Fast and friendly service…read more You know where doctors go to be seen for their medical needs? This place. I would highly recommend to anyone. This was my first time with them and went for a full physical. I got seated right away and the doctor saw me after only a few minutes. He was friendly and thorough.

Small little urgent care. The Staff are professional friendly. Beautiful waiting room. Took a…read moreco-worker to Access health urgent care to be treated for a cut from a box cutter. Parking is confusing. Parked by urgent care which is just a drive way. Per staff they have another parking area 1 building over. Service was quick, my co-worker was place in an exam room in less than 3 minutes. If you are downtown and need medical care that does not require an emergency room. Give Access Healthcare and urgent care a try.

While visiting Charleston my hubby had a medical issue that required immediate attention. I made a…read morecall on Monday morning, and we were able to make a same day appointment. The office is the most charming doctors office we have ever seen. Dr. Dave's wife greeted us warmly, and checked us in proficiently. It is a high tech office, with old fashion integrity, care, and service. Dr. Dave rocks! He has a great attitude, is obviously knowledgable, and experienced. Dr. Dave took care of my husband's issue, and we were even able to get our family flu shots done at the same time (we were planning on going to Walgreens this week to get them). Sincerely wish we had Dr. Dave's office, Access Healthcare in our hometown. Highly recommended for your Charleston medical needs.

Dr Jennifer Pullano's Mount Pleasant practice with Access Healthcare has to be by far my best…read moreexperience with the otherwise completely dysfunctional US medical system. She doesn't take any insurance, so she doesn't have to treble her prices to handle the ridiculous coding and systems put in place by bean counters - where most of your money seems to go to the bean counters, not care. This is a very different type of practice, I suppose you can call it concierge care. The quality, and personalization of the care really reminded me of Europe. You just pay a small fee quarterly - far less than any insurance. This covers how ever many visits and in office procedures that you need. There's no messing around with what is and isn't covered, no games with deductibles - simple no bullshit. How many people avoid US doctors, because of the financial and mental health damage that visiting a US practice can cause? This completely solves the problem and is far more affordable than the normal US way of getting care. Most health needs can and should be addressed by a GP, and with a system like this - it encourages you to visit your GP. She is focused on keeping you healthy - not prescribing the most expensive things she can find. Aside from the ease of this form of practice, she is an extremely good doctor with a highly competent staff. Especial kudos for identifying the onset of shingles BEFORE the rash appeared - getting me on pills that early saved me weeks of agony. It was really easy to make appointments, even on the same day when I needed it. I'm leaving the area, and by far my biggest regret is losing such wonderful medical care. Brilliant. Refreshing. Take your whole family down there and enrol. She limits the number of patients in her system to keep the quality high - so hurry ;-)

This place is great. They can usually get you in same day. All of the providers we have seen have…read moretaken the time to actually hear out our concerns and are personable. They have some medicine on site so you may not even have to run to the pharmacy afterwards if you get prescribed something. The place itself is clean (a huge plus). They don't take insurance up front so you do have to pay out of pocket but they can bill your insurance afterwards and you may be able to get reimbursed. Parking is behind the building.

Everything went well! Visiting Charleston with my daughter and unfortunately needed to be seen…read more Front desk... lovely, nurse...so kind and friendly. Colin the PA... AMAZING. For someone with health related anxiety- I was seen by who i needed to see. Colin is kind, warm, smart, intelligent, empathetic and a thorough clinician. He is meant to do what he's doing. It's his calling. Thank you Colin and thank you Access Urgent.

I am alive due to the skill of cardiothoracic surgeon Prof. John M. Kratz, MD. He did two heart…read morerelated surgeries on me at the Medical University of South Carolina and I did not have any complications (infection, bleeding, etc...) either time. On Monday I needed to have some abandoned ICD leads extracted and a new ICD pulse generator/lead implanted and was considering going to the Cleveland Clinic to get it done. Instead I had it done locally by Dr. Kratz and I am thankful I did. I think he as done the procedure over 700 times.