If you read the other reviews, I will agree with the professionalism, help, and patience UP TO THE POINT OF INSTALLATION. I've never written a negative review, but feel compelled on this one...
When it comes to the post-installation process and any problems that may arise, Matt receives an "F" for follow-up and communication - at least in our experience. We had our system installed in December 2017 and are currently in the process of replacing our inverters for the THIRD TIME. When we experienced our second failed inverter, Matt became very hostile when we asked for the status on the delivery of our new inverter. We have never been rude or pushy; however, I guess he perceived this as "pushy" even though we had had no communication prior to following up. As of July 3rd this year, one of our inverters is completely out AGAIN -- this is one that one just replaced last summer. From prior experience dealing with Matt, we know we may be down 2-3 weeks and this is peak production time. We sent a text message on Friday (during business hours) informing him of the problem and asking where we go from here. No reply. Not even an "I'll get back to you". Because he did not respond to our text, we called the cell phone number LISTED ON HIS BUSINESS CARD the next day. Granted it was July 4th, but we were just expecting to leave a message asking if Matt could please come Monday to take a look. Instead he answered the phone and literally came unglued on my husband. We are nice people. We show respect even if we feel wronged. On the other hand, Matt SCREAMED that he had read our text and then proceeded to chastise my husband for calling him on his "personal phone" (even though it is the number HE GAVE US and the number that is PRINTED ON HIS BUSINESS CARD). Matt continued to read my husband the riot act for calling him on a holiday and his day off. This tirade went on for quite some time. All my husband could do was just hold the phone and let him go off. Not sure why Matt answered the phone if it was such an intrusion. We were just going to leave a message. We are now trying to resolve the issue ourselves. 3 failed inverters in 2-1/2 years? There's definitely a problem and SolarEdge totally agrees. Matt finally reached out to us 3 days later by text simply asking when my husband could be near the inverter to read some numbers off the display. First of all, there is no display screen on our inverter. That is old technology as SolarEdge can confirm. Secondly, there was absolutely no acknowledgment or apology for his horrible behavior. Meanwhile, we dealt with SolarEdge directly. They were very courteous, patient, and helped us with the process of switching to another solar company to administer our system. Bottom line, we had the new inverter ordered, received, and installed within one week.
Matt is very knowledgeable and helpful on the front end. We appreciated that at the time as have his other clients. I don't know what triggered this recent outburst, but wrong is wrong. Hopefully no one else has to experience what we did although you may hear the same description from former employees and others in the industry. When he's nice, he's very very nice. But when he's not?... It's definitely as unprofessional as it gets. read more