Scheduled an appointment for install. Drove 3 and a half hours to be there before the appointment…read moretime. No one showed, no text, no call, no email. Called and waited 30 minutes for a customer 'service' jerk that couldn't give a crap to tell me that someone would call to reschedule. Told him we are 3 and a half hours away. Didn't give a $#!*. CANCELLING SERVICE. DO NOT SIGN UP WITH LIVE OAK

I had Live Oak for several years. It was just starting to deteriorate/ buffer when streaming on one…read moretv. Then I got a notice that my price was going up. I had signed up during a Price for Life promo so I questioned them. Their response was basically, prove it. I dropped them with a month's notice. They charged me for the full month saying that any cut off after the end of a month incurs a full month's charge. Good riddance. This is not a company I choose to do business with. If you do, document everything and read all the fine print!

Contacted to try and get service and was told we cant get service because it has never been…read moreconnected to our place.

The employees that work at this location is nice but the idiots they hire to answer the phones are…read moreof no help. I have been having internet issues for 4 months now and they are of zero help. Twice they made an appointment to send someone out to check my line and twice no one showed up. Total BS

I've got the 500mbps service and it's by far the most stable connection I've ever had from an ISP…read more Not only that, but I've never had a plan under a gig that worked seamlessly with gaming, streaming, smart devices, and my security system all at the same time. It seems they do a pretty flawless job at actually providing what they offer. Super happy, totally worth the extra $10/mo if you can spare it.

I had them when I lived in Gainesville. The 5-gig service was lightning fast. Going so fast, you…read morecould get you where you needed to go before you even thought about going there. TV streaming was flawless, no spooling nightmares. No frozen screens. All smart devices worked great and for once the ring camera did'nt have a giant delay between the time of identifying someone and when I was notified.

Their team is very professional and provides some of the best customer service. It is a little more…read moreexpensive than the other service in the area, but I feel the service and quality you get makes it completely worth it!

Darien Tel internet is the best service I have ever had. I work remotely now and I'm handling large…read morefiles all day with lightning quick speeds. I have the 100 mbps and their service is amazing. I have been using it for 4 months without a hiccup. Today a contractor cut a fiber cable and knocked the service out county wide. It took about 5 hours to be back on line. Resolution was very quick considering the issue. I have been in the same situation in another state and it took that provider 10 days to get us back on line. Kudos to the Darien Tel employees and management that got us all back up and running on 6/19/24.

This is the worst internet I have ever had in my life. I have never so many problems until this…read morecompany took over. I'm not sure what took place but it definitely has made a difference. I am looking ffg or new provider.

I e been using this service for 3 years and I haven't had a bad experience whatsoever I'm sad to…read moreknow they've been bought out by another company and the prices may go higher.

Beware they are trying to rip me off $170 for a month of service after i CANCELED and disconnected…read moreat the beginning of Dec. Received $30 credit for the Dec 21st to Jan 20th Then they billed be another $160 Jan 12th for service Jan 15th to Feb 15th We closed the store in Nov, So paid for Service from Dec 15th to Feb 15th with service already discounted got a $30 credit for $320 billed service never received. And notice watch you bills as i got billed twice for days Jan 15th to 20th since thats on BOTH billing cycles

Xfinity review I just had a very nice young man out here by…read morethe name of Aaron Judson. I wasn't in a great mood when he came because someone was supposed to come yesterday and they didn't. Erin quickly showed me that he knew what he was doing. He said even a maintenance crew would arrive outside and the pole within 24 hours . I had not been able to have TV at all in my bedroom and he had that working in 30 seconds. He replaced our modem that had 2014 stamped on the bottom with a new one. What a surprise that was! I just wanted whoever read this to know that Aaron Judson did an incredible job. I would definitely have him come back in a heartbeat and give him a referral for anything else he deemed to do with his life. Beth G

Less than one star for this store that will tell you what phone they use. How the troubleshot…read moretheir phone and what they've done "should work" your second time in the store for the same issue. This time the requirements to resolve it put in the note by the tech team you were escalated to.m, they refuse to acknowledge the notes. Tell them this problem has repeatedly left you without phone service where your life situation leaves you with life threatening need for service they shrug. Of no use and they literally don't care right up to the manager on duty.

I found better options online than what was offered in the store. I don't like that they don't…read moreoffer the same options in stores as they do online. So save yourself the hassle don't go to the store and do everything online without them.

With a lot of us WORKING from home.. we need our connection to keep our job. We have…read moremeetings/schedules to keep. All I ask is to be notified when service is going to be down so I can plan my day. Comcast has scheduled maintenance that they need to let customers know the day before. This is the second time in about 2 months that my internet went down without warning.

Heaven help me. I have a love hate relationship with Comcast. They are bad. Customer service is…read moreawful. My email account, voicemail retrieval just quit working. A few days later, there were news reports of hacking. Of course, Comcast never will admit that they were hacked. It took them almost three weeks to repair my service.

My experience with this company has been nothing but exceptional. Such pleasant guys and so…read moreknowledgeable I have used them since I moved to Jacksonville two years ago. They are tops!

From the owner: Cut The Cord Jax LLC is an information technology company located in Jacksonville, FL. We…read morespecialize in cutting the cord and helping you find the most affordable options for your Internet Service Provider and Live Television while not sacrificing any of the quality you are used to getting with your corded TV. We also offer Streamed Television a wifi-based TV option that is only available through affiliates and has over 150 channels including premium channels. Check out our website to learn more and sign up for a demo and setup.