Following some unreal broker on ig, I end up losing my saving money and profits. With the help of  "' wiki help desks AT gmail co m "   I was able to recover my funds and I am Investing via SydneyFx because they are secure, fast and reliable. read more

Don't trade on their platforms. Not only they will execute orders without your permission, they won't fix it either. Their systems goes down far to often, almost like they plan it on a important moment. If you like being robbed and cheated waterhouse/Webbroker is the place to be. Never again will i get cheated by high commission rates, go to Quest Trade those people have better system in place. read more

In this day of lightning electronic cash transfers, why does it take TD Waterhouse Direct Investing a whole week to make a transfer once the request from the receiving institution has been verified? Not only that, they tell me that if the receiving institution is not on a shared banking money transfer system, a verified transfer request can take a whole MONTH!! Not impressed. read more

i have been on hold for the last 3 days for 2 hours each day. i am cut off each time with the words "we are having technical difficulties call again later" i am sitting here on hold again today. what else can i do? i have a rrif mutual fund investment that i must sell in order to redeem the minimum by the end of the year. my problem is that when i try to sell the symbol is considered "not valid" yet the funds are there and the symbol is displayed in my portfolio! please help. 613-264-8824 or msronka@gmail.com. read more

TD Waterhouse Service is very bad service in this moment ( Dec/2020 )- They charge for every trade is $9.99/trade on line is same but they cut their service to 1/2 ( before : 24hr/7day/week , now : 7:00 AM To 6:00 PM ONLY ! and no weekend . As Dec/2020 Service waiting time is 1/2 Hrs to 2 Hrs , Don't use this broker for trade because it is a garbage service and charging professional . I did make a mistake to use this broker and I am looking for somewhere else now. I can give them zero star if I could . read more

Holy cow. The first review is dead on, but I'll provide an additional review to help save people some hassle. I work for an independent investment firm, and we had a client that was transferring assets from their TD account(s) to an account managed by us. The process started simply; we called the TD Branch they bank at to determine where to best send the transfer forms. Going through this process is a NIGHTMARE with Scotia, so we wanted to nip it in the bud, as it were. I'm going to refrain from explaining the follow-up process (repeated calls, lost documents, 1+ hour long holds, etc.) and just say that I was given 4 or more numbers to call to follow up. Suffice to say, all departments relayed the same "why did you get transferred here" line we hear when dealing with our cell phone problems. Anyways, I was finally able to get a hold of the very specific Transfers Department at TD Waterhouse (1-866-404-5517 for anyone needing it) and they were less than handy but at least provided some what of an update after I got quite forthright. This was a nightmare to both our firms resources & especially the client. read more

On April 14 2020 I downloaded some forms off of the TD Waterhouse site to move some RRSP funds from another bank INTO my TD Waterhouse RRSP account. I mailed the forms, on April 14 2020, to the address on the top of the page of the transfer form. It is now October 14 2020 and I have not heard anything from TD and the funds are still in the old account with the other bank. There is no number to call and the local branch of the TD Bank can not help. I am not sure what to do, resend the forms? Wait, maybe a transfer takes longer then 7 MONTHS?? Don't they want my money?? Totally ticked off, I work 40 to 50 hours a week I don't have time to waste on this. I am now looking into having the RRSP funds transferred to a local Credit Union, not what I wanted but since TD does not want my money it is what I will do. The Credit Union has real people, that will actually talk to me and help me. WOW what a nice thing to do. read more

I have a TDWaterhouse online portfolio and am pleased with the ease of research and trading. However, I recently needed to change my banking information in order to make a withdrawal. I was told to go to the branch with a void cheque. I made an appointment and was asked to wait as the bank employee was helping another client. I then waited another half hour while the employee telephoned various others in an effort to find out how to input the updated bank and cheque codes. He reiterated that if I had my account in branch it would be simple. He was not pleased that he was expected to assist with an online account on which he did not receive remuneration. read more

I've just spent over an hour - waiting - to get TD WH to fix a screw-up of their own making. Any business so cheap as to keep their customers hanging on this long could obviously not care less about them. I am just fed up with their callous treatment of customers; I'm looking into moving all of my accounts to a brokerage firm that will at least answer my phone calls. read more

I'm a client of TD and TD Waterhouse fed up after over 20 years of using ever deteriorating services. I have already gave-up their travel Visa (points cut in half), now moving all my investments to other institutions after my latest experience with misleading language on my line of credit. I have brought my case to TD Ombudsman after discovering that "fixed" rate has nothing to do with being fixed and can move up whenever TD executives need higher bonus for stilling from customers. I was assured this is within bank policy therefore nothing can be done. BTW probably good idea to bring a lawyer with you every time you have to sign anything because it will cost you more in a long run if you don't. Unfortunately for me it will be taking a new mortgage with all additional costs just to get away from being robed in plain light. As for you, be aware, don't sign anything until you take it home and read ALL SMALL PRINT, look for other institutions that will not make you feel like buying used car from a sleazy salesman. read more

While I like TD Bank and its group of companies, I am not fond of TD Transfer Services which is operated by TD Waterhouse. It is the worst process you will ever go through. If you are transferring assets internally, you will be waiting months for the transfers to be processed. The people working in this department have a hard time understanding proper english and comprehending simple logic; so if they misinterpret something, which is usually the case, you will be trying to move heaven and earth to get their mistake fixed. Moreover, there is a lack of care on their part; it seems they are just their for the paycheque. They do not communicate with the customers directly; so any updates have to come from the TD branch representative who initiated the transfer, or by speaking with a TD Waterhouse agent, which has its drawbacks. Asking your branch representative to intervene or simply do something doesn't help either. This is because TD Canada Trust branches operate as a separate business unit, in fact every TD brand under the umbrella does. This means that they were not the ones handling the transfer, even though they were the ones who initiated the transfer you; in essence your branch representative is powerless to help you during the transfer process. My story began with a decision to transfer assets back to TD Investment Services (branch) from TD Waterhouse, as dealing with non-native english speakers over the phone, and receiving inconsistent service had become cumbersome. In an attempt to ensure a smooth transfer process and due to previous unpleasant transfer experiences, I had learned that employees in this department often "lost" faxes, so asked the branch representative to fax and mail the transfer forms. Unfortunately, sending in the fax and the physical copies did not help. After thirty days, the transfers had not been completed, so I decided to take action. I quickly learned that I couldn't call TD Transfer Services directly, I had to call a TD Waterhouse agent and explain my situation. This became tiresome as I found myself calling multiple times a week, waiting on hold each time, as well as explaining, and re-explaining myself. Then, the TD Waterhouse agent would put me on hold to make contact with the transfer department. This further complicated matters and wasted time, because some of the TD Waterhouse agents didn't speak proper english. Sometimes, I asked for a different agent who spoke proper english, I was told that it was not possible, and I would have to take my chances by calling and waiting on hold again- an explanation that defied logic. Essentially, I was left hoping for a miracle to occur, for the transfer to go through. Several times, I asked for a resolution, a simple one at that; I simply wanted the transfers from TD Waterhouse to TD Investment Services (TD Mutual Funds) to be expedited and completed. It was not much of a surprise realizing that nothing was expedited; in fact it took nearly two months, several phone calls, and hours spent on hold for the internal transfer request to be processed. The process was frustrating and upsetting; my patience was wearing thin at times, so much so that I was literally ready to drive to the address and beat the incompetence out of the people working there. With that said, I kept my cool, but began to wonder why an internal transfer would take so long? I would like to think that that a bank like TD would take care of its customers in a timely and efficient manner; after all isn't this the bank that prides itself of providing a comfortable banking experience? Isn't this the bank that takes care of its customers so that other banks wont? So why did the bank fail to meet its reputation in this case? Its difficult to answer these questions, and only those who work there can truly answer it. However, I'm glad that the nightmare is over. read more

Pathetic customer service and people working there, especially the thinkorswim team is absolutely nightmare to deal with. A recent application of mine for a change of my broker account was declined. I took all the instructions from the TS team. I kept on calling them and they said everything is fine and someone needs to look at my application. two weeks later all of a sudden I was told my application was rejected and I cant apply in next 6 months with no explanations whatsoever. I have lost my faith in humanity again. I filled an addendum form which clearly states if I need to change my account this is the form I should submit. if you guys are to reject addendum form why is it there in the first place. bunch of Tyrants doing whatsoever they feel like. read more

Tdwaterhouse can't speak english!! Every time I call I get customer service reps that speak broken engish. A simple took 40 minutes because they couldnt understand english. Unbelievable!!! I then got passed to 2 other reps who had broken english! This issue with hiring reps that cant speak proper english has been getting worse and worse. The whole job of a rep is to speak english! The other poster who complains about the english speaking issue is right on but its a systemic issue with HR at TD . Who hires a person who cant speak english to answer calls in an english speaking country. The VP of HR needs to be fired and replaced by someone competent. read more

It's been 3 weeks since I sent a request, and TD can't even send us the assets (it's part of the process). Thx that I found some review here and will follow up closing. read more