I have been a customer of Tangerine since it was ING Direct, which feels like eons ago. I lived in…read moreWinnipeg when I signed up for a savings account online. The mandate of this bank was to eliminate fees and operate without brick-and-mortar stores. Back then, the main headquarters was on Gordon Baker Drive. Scotiabank acquired ING Direct years later, which ultimately became Tangerine. A few years ago, I was unhappy with my bank of choice where I opened up a couple of accounts in Winnipeg. I decided to open a chequing account with Tangerine and transfer practically all my financial accounts over here. I have been happy with Tangerine ever since. Tangerine has its main headquarters at Steeles Avenue East, on the south side, just west of Victoria Park Avenue. It's oddly not all that far away from its old location on Gordon Baker. I pass by this building often. It's diagonally across from Don Valley North Toyota. It's on my way to ZeeV's Nutrition Studio. I definitely cut through the backroad to get to Shan Shan Cafe and Kung Fu Tea. I have never had to visit the main headquarters for anything. However, if you do need assistance opening an account, you can come here. The parking lot requires that you pay. If you are a Tangerine customer, you can get a parking pass, which waives the parking fee. It is a bit weird to ask for one, rather than making parking free right off the bat. Perhaps the building always had private parking and making it public would not be simple. This building also has Freshii and Tim Hortons. Both customers and Tangerine employees can eat healthy and indulge in donuts, respectively. A year ago, I worked with a Tangerine financial representative over the phone to move my RRSPs (Registered Retirement Savings Plans) from my old bank to Tangerine. I had a knowledgeable man help me out. He was working from home thanks to the pandemic. The weird thing was that he saw my employer's name on file and said that his son did an internship there. I asked who his son was. It turned out that I had worked closely with his son before he headed back to university for his final year. Small world! The apple doesn't fall from the tree. Both were and likely are still chatty guys. It is rare that I need to speak to anyone at Tangerine. I tend to do all my regular banking online or withdraw money at any Scotiabank ABM. When I do need a human to talk to, it's for my RRSPs, or that one time when my debit card looked like I had chewed on it as a snack and needed a replacement. With the latter, I got my replacement card within days and was happy. The best part about being a Tangerine customer is getting my paycheque directly deposited into my chequing account a day before the official payday. My payday is biweekly on Thursday. When I moved over to Tangerine, my pay was available after 9 pm on Wednesday. Roughly half a year ago, it got moved up to just before 6 pm on Wednesday. I'd like to thank Tangerine's IT department for running their nightly builds early. I feel like I've won the jackpot every pay period! Tangerine is awesome. Should I ever need help opening a future account and need to speak to someone in-person, I can always come here. It's probably a fifteen-minute drive from my home. (97)

I have 300.000.00 in Tangerine Bank for the purchase of my home so it is important I have access to…read moreit. I attempted to switch banks but this was difficult. I was told I had to set up a link and send my ID to them. I did not accept sending my ID just to switch banks linked to my account. I was told Calgary branches were all closed so I could not do it in person. I was directed by supervisor Marissa to verify a deposit made to my bank from Tangerine as a security measure and call her back. I spent hours on hold, nobody could transfer my call to Marissa, and then, she did not call me back as promised. Supervisor Will finally resolved it. I raised the stars to reflect it. Hold times are very long.

It is nice that the branch is open on Sat…read more It is nice located at the north-east corner of Bloor and Bathurst. The branch is clean and bright. There are two ATMs. They accept cash deposits without an envelope. One ATM can dispense US$ cash.

So I ve just realized that - apart from giving me free money - this particular branch excels in all…read moreareas: 1. Sumit goes above and beyond to meet customer needs. 2. Bonnie works hard to ensure that things go smoothly and makes helpful suggestions to save time or money. 3. All of the tellers are SO friendly, helpful, patient and professional. 4. Jonathan and Bonnie really went over and above to help me out with an ongoing issue. I am always treated well by all of the staff here! I like to just come in to say hi sometimes because I always feel welcomed here! P.S.Note to reviewer who gave a ridiculously low rating because the staff didn't notice it was your birthday while, I dunno, trying to do their job. Perhaps you should have mentioned something, then you wouldn't have given such a low rating based on nothing more than disappointment for them in doing their jobs!

Always low on staff . I am a frequent client and always…read more just 1 or 2 tellers are working there and always a big line up and I need to wait more than 29 minutes in the line .

Service at this branch can be fast if there isn't a huge lineup. Usually I've been able to take…read morecare of all my banking needs at this branch. They are friendly courteous and ask you have a nice day as you leave. They are open late on Thursday's and Friday's

I dropped by this RBC branch a couple of Saturdays ago. Specifically, I used the drive-thru ATM…read more This branch is located at the southwest corner of Markham Road and Sheppard Avenue East. After I had picked up some takeout for dinner, I came over to this drive-thru to use the ATM. This branch used to be across the street, on the northwest corner of the intersection, next to CIBC. I always found it interesting seeing two banks next to each other with drive-thrus. They have finally been separated. I liked the lane as you approached the ATM. It was roomy and nicely designed. There was a car in front of me. When I got to use the ATM, the experience was great. I made a cash deposit. The machine scanned my bill correctly. I had a great experience here. I don't bank often with RBC. When I do and am in the area, I'd return to use the ATM again. (64)

Rude, unhelpful and under-qualified…read more Aesthetically this is a nice branch. My family financial adviser has been working here for many years so we frequent this branch. I needed to do some investment redemptions for brother hence the visit. For context, I've worked in retail banking as a teller and advisor for many years so I have a much more critical eye. I've worked for TD Canada Trust and we've adhered to a high standard of service delivered to our clients. Anyways, the advisor that saw us (I'll keep his name confidential... since everyone needs to work) was not warm, not welcoming and had us sit in silence as he rebooted his computer. It was very awkward. Then he proceeded to tell his that he didn't get his lunch because of back to back appointments... We needed to redeem a GIC - basically child's play but he didn't know where to find the transactional breakdown of the investment and had to cal customer service. My brother tried to explain to him how to find it because he was here a week ago and the advisor kept talking over him, it was just rude at this point. I also asked him about some fee reversals that were valid and he bluntly said that they don't do that. When I said that I worked for TD and it can be done under these circumstances he said "this isn't TD". After a lot of back and forth he went to get his manager to complete our transaction and came back to say that the manager isn't in and we should go to another branch. I was livid, we just wasted 1.5 hours here with this rude and confused man. I asked for an appointment with the manager for the next day and he refused. Saying that he couldn't do that... again another request that was possible. Needless to say we left unsatisfied, unfulfilled and disrespected. I've never received such bad service from a financial advisor.

They expanded the footprint since the pandemic. Financial advisors are knowledgeable and…read moreappointments are easy to make. But there's always a long line for bank tellers.

the branch is a mess .no organization ... manager always…read morebusy with cellphone if you complain say go other bank

I recently opened a new account at the RBC Markham branch and had a fantastic experience thanks to…read moreTony Choi. He made the entire process incredibly smooth and easy to understand. Highly recommend seeing him if you need help with your banking!

This RBC location has been here for several years. Oddly, I have never set foot in the branch. I…read moreonly visit the drive-thru ATM. I like that you can use the drive-thru ATM without any around-the-building or strange curves that can potentially ruin the left side of your car. I don't recall ever having any issues at the ATM. It's always functional when I have needed to use it. The only downside is that once you are done with the drive-thru ATM, you have to head out on the road. If you want to shop at the other stores within the strip mall, you need to cycle back. With the bank located in a strip mall, there is plenty of parking. (15)