I have a small apt. business and am scandalized by the fees charged by Royal Bank to make ten online payments and deposit 5 rents (mainly cash). I feel that $60 per month is a lot of money for this service so I contacted TD and made a 10am appointment to see a business representative 'Tracy' .
I arrived at 9.50am and there being no receptionist let a very helpful teller know that I was there and who I had come to see. She told me that she would advise ''Tracy'' and directed me to the waiting area. I sat and sat but finally at 10.45am after being totally ignored I left without opening the account that I wanted.
In the past I had dealings with Kiran Afzal at that branch, pity some other staff are not helpful, energetic, polite and efficient like her. I still want to open the account but I guess I will have to go to another TD branch to do it. read more