I really wish I could rate this place 0 stars, this is THE WORSE bank ever and the worse branch ever. The wait in here is always long, the tellers are always grouped behind the counter talking instead of assisting customers. the ATMs are hardly ever work, it takes 10 days for a claim on your account with ATM issues.
I spent my lunch break in here 3 times in one week and none of my issues have been resolved. I've spoke with the branch manager and all, he was supposed to close my account out because I asked for the account to be closed due to the horrible customer service that I have received from both the branch and online banking support. The employees at this location do no do their jobs (& when they do they do not do them correctly). There was supposed to be a claim submitted on my account on behalf of one of the employees, Melody, and it was never submitted; another employee processed my deposit incorrectly (even though she took my ID and asked me a bunch of questions to verify who I was and my identity), which caused a hold to be placed on the funds I deposited into my account; the branch manager, David, was supposed to close out my account and never did. He was supposed to issue me a check for the balance of my account which was incorrectly deposited by one of the tellers, as well as, assist me with my claim Melody never submitted. He didn't do any of the three things he was supposed to help me with; he also instructed me to contact the manager at the TD location where the ATM had taken my money. My responsibility as a customer should not be to do the leg work for the company, I should be able to trust that TD will handle my money appropriately for me.
I bank with Bank of America, as well as, Chase and I have never received this extremely poor quality service from them. So much for America's most convenient bank, there's nothing convenient about it or their service. This week I've closed my bank account and my safe deposit bank, I'm taking my business else where and will be contacting corporate to place my complaint, as well. read more