Yesterday which was Friday I come in to get a withdrawal slip for my management company in the…read moremorning around 930 and the fellow that was training a girl there insisted I come around even though I was tired and enter my password which is fine then because I haven't used that in a long time I couldn't remember my answer to the question. He refused to let me do anything else I was frustrated. I refuse to go to that desk anymore only two of the tellers are use online banking a lot so if I asked for two minutes help from the bank itself I wish you guys a quick harassing me make a good customer service not annoying the customers when we don't feel we want to be treated that way.

I opened several accounts(chequing, savings, and trade) during a promotion they had where you…read moreearned $300 if you set up direct deposit and made a $50 transaction after 3 months. When I hadn't received it I inquired, and was told it would be the end of the month. When that didn't happen I inquired again and was told I hadn't met the requirements. I needed to have a preauthorized bill payment of $50, which is not what was explained to me. After getting several emails that were no help and were clearly templates like "we are receiving a higher than normal volume of emails...I hope this has been helpful" I eventually got someone to actually read my message, and the response was "we're not equipped to handle this matter. We encourage you to reach out to your local branch". completely incompetent. I'm cancelling all accounts by the end of the month if they don't honour the original agreement, which I told them, and haven't gotten a response. That was three days ago. I've dealt with ATB before and they are head and shoulders above Scotiabank. I would strongly suggest you do your banking elsewhere. I'm going back to ATB if they don't sort this out, and I have very little confidence that they will. They focus on getting customers, not retaining them. Terrible customer service and communication. They just don't care, they want to pass the buck to someone else. Don't do business with them, they don't care about you. I've I could give them 0 stars I would, they don't deserve 1.

My son,14 yrs old, opened a student account, so he could accept pay deposits for refereeing, he…read moredoesn't have much money and only receive payment every other month. The bank charges him 6.95 every month, which puts him into overdraft, they replace the 6.95 because the account is suppose to be free, but they then charge him an overdraft fee of $5.00. I called about it and they will do nothing, they will not reverse the charges or the overdraft fees that they caused. I hope you sleep well tonight CIBC ripping off kids!!! That is absolutely disgusting!!!!!!

CIBC celebrated their 150th year in business on May 15th. It's unfortunate that they've lost their…read morecustomer service somewhere along the way. I simply wanted to have them make change for a $20 banknote, nothing more. I stood in line for about 10 minutes and for a moment considered slipping across the parking lot to Tim Horton's and have the $20 bill changed there. Upon being invited over by the service associate I approached the counter and quite simply and politely requested to have the bill changed into smaller denominations. The CIBC associate asked if I was a member of their bank, I replied "no". She then delivered a very long deep sigh and began to examine the $20 banknote. It was maddening and I was insulted. I respectfully interrupted her review of the banknote and politely stated that I would instead walk across to the Tim Horton's and have it changed there. She did and said nothing to detour me, handed it back to me and I left. Little did she know that just minutes earlier I had withdrawn one hundred dollars cash from THEIR bank machine, 5 $20 bills, and she was examining one of them. I was insulted. What has this world come to when a well dressed man, articulate of speech, politely requests change for a $20 bill and the request is scrutinized with such obvious questionability that one feels their personal integrity is being questioned along with it. I did walk over to the Tim Horton's and along with requesting change for my $20 bill shared my disgust with the way I was treated at the CIBC branch across the parking lot. Their reply, "I'm not surprised". They promptly changed my $20 bill and along with it handed me a Tim Horton's timbit. Unbelievable customer "disservice" CIBC, you should be ashamed.

Scotiabank recently changed the names of the packages for the personal chequing accounts. My…read moreaccount package change was done Dec 17, 2019, so the changed my statement dates as well. I use to have the 1st to the end of the month not is the 18th to 17th and the only way to fix it is to close this account and reopen one on the 1st of the month. I will close the account and move institutions. I am sure this will happen to my savings account real soon too.

I opened several accounts(chequing, savings, and trade) during a promotion they had where you…read moreearned $300 if you set up direct deposit and made a $50 transaction after 3 months. When I hadn't received it I inquired, and was told it would be the end of the month. When that didn't happen I inquired again and was told I hadn't met the requirements. I needed to have a preauthorized bill payment of $50, which is not what was explained to me. After getting several emails that were no help and were clearly templates like "we are receiving a higher than normal volume of emails...I hope this has been helpful" I eventually got someone to actually read my message, and the response was "we're not equipped to handle this matter. We encourage you to reach out to your local branch". completely incompetent. I'm cancelling all accounts by the end of the month if they don't honour the original agreement, which I told them, and haven't gotten a response. That was three days ago. I've dealt with ATB before and they are head and shoulders above Scotiabank. I would strongly suggest you do your banking elsewhere. I'm going back to ATB if they don't sort this out, and I have very little confidence that they will. They focus on getting customers, not retaining them. Terrible customer service and communication. They just don't care, they want to pass the buck to someone else. Don't do business with them, they don't care about you. I've I could give them 0 stars I would, they don't deserve 1.

I have used Katherine with Red Deer Mortgage lending's services on many occasions. They are truly…read moremore than just mortgages. I recommend her & her business partner, Cheryl- without hesitation to all my friends, family & clients!!

From the owner: We are a local mortgage broker in Red Deer, Alberta. We believe that every customer deserves the…read morebest care and service when purchasing or refinancing the home of their dreams. We're here to serve your mortgage needs and have what it takes to make a difference in your next mortgage transaction. With access to over 20 of Canada's Top Lending institutions, we can place all types of mortgages including purchases, refinances, equity takeouts, debt consolidations, renewals and mortgages for self employed. Call us today and find out what sets us apart from the completion. You won't be disappointed.

A phenomenal booking making service that goes well beyond just book making. The service here is…read moretruly great and the people are always making sure that you have the best experience possible. And all while not throwing it in your face. Detailed, helpful and your best interests in mind-On The Money is money well spent! Glad to business here and will continue to do so in the future.

From the owner: 'On The Money' Bookkeeping Services works with service based business owners to…read more(1) help cure their paperwork headaches (and to) (2) enable time and financial savings. Our services include... - Accounts Receivable Management - Accounts Payable Management - Bank & Credit Card Reconciliations - Government Remittances (GST/HST and payroll) - Financial Statements and Year End Preparation - Online Bookkeeping - Catch-Up Service - Consulting