Yesterday which was Friday I come in to get a withdrawal slip for my management company in the…read moremorning around 930 and the fellow that was training a girl there insisted I come around even though I was tired and enter my password which is fine then because I haven't used that in a long time I couldn't remember my answer to the question. He refused to let me do anything else I was frustrated. I refuse to go to that desk anymore only two of the tellers are use online banking a lot so if I asked for two minutes help from the bank itself I wish you guys a quick harassing me make a good customer service not annoying the customers when we don't feel we want to be treated that way.

I opened several accounts(chequing, savings, and trade) during a promotion they had where you…read moreearned $300 if you set up direct deposit and made a $50 transaction after 3 months. When I hadn't received it I inquired, and was told it would be the end of the month. When that didn't happen I inquired again and was told I hadn't met the requirements. I needed to have a preauthorized bill payment of $50, which is not what was explained to me. After getting several emails that were no help and were clearly templates like "we are receiving a higher than normal volume of emails...I hope this has been helpful" I eventually got someone to actually read my message, and the response was "we're not equipped to handle this matter. We encourage you to reach out to your local branch". completely incompetent. I'm cancelling all accounts by the end of the month if they don't honour the original agreement, which I told them, and haven't gotten a response. That was three days ago. I've dealt with ATB before and they are head and shoulders above Scotiabank. I would strongly suggest you do your banking elsewhere. I'm going back to ATB if they don't sort this out, and I have very little confidence that they will. They focus on getting customers, not retaining them. Terrible customer service and communication. They just don't care, they want to pass the buck to someone else. Don't do business with them, they don't care about you. I've I could give them 0 stars I would, they don't deserve 1.

Christine got us an incredible rate on a new morgage and made our dreams come true!! Thanks so much…read moreSamantha

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