As a TD customer, I'd love to see more locations. Today, I needed to make a deposit and as I passed, I pulled in for the drive-through. There were a couple of cars in-front of me and it did feel like it took longer than I would have liked. When I did get to the front, the teller was very nice and did get me on my way quickly. Maybe everyone else had more complicated transactions than me. This was my first time driving through at this branch and I did like that in addition to the secure ATM in the entry, it appears there is also a drive-through ATM. Good to know when I don't want to get out of the car. read more

The best team ever. Even if there is a wait, everyone is very pleasant and actually looks you in the eye instead of avoiding like other places. read more

I must admit that everyone at this TD Bank is doing a great job. Rashida, Jose, Jason, Pilar, and many other Bank representatives and they are all on my favorites list. They are always there to attend to my needs, on both business and personal accounts, and they are respectful and kind. Five Stars indeed read more

I am rising above challenges with my mortgage payments and alleged fraudulent activity on my house receipts. Despite providing documentation, I received incredible opportunities for growth from the representatives, who empowered me to take control due to insufficient identification. However, the receipts I presented were scrutinized, and I was provided with valuable insights regarding my account. I have been making timely payments and possess receipts to support this. The exceptional service I received is a testament to resilience. Furthermore, the bank representatives had the kindness to warmly wish me a pleasant day, to which I responded in kind and departed. This experience is utterly transformative. read more

This bank has convenient hours but terrible customer service! I belong to a non-profit organization & someone other than me chose this bank. We have multiple accounts, each with its own treasurer, but it is set up that there is only one person with the login/administrator capabilities to do online banking. (This means that while I can make withdrawals & deposits, and write checks, I can't go online & see the account that I am in charge of! What kind of ludicrous banking is that!). This also means I have no way of knowing if checks clear or are bounced unless I go all the way over to the bank & wait in line to get a print out of transactions! My organization recently had a fundraiser where we took in over $13,000 at a charity event. That means we deposited over 60+ checks....and when I went to the bank on a Saturday morning I found out that not only did one of them bounce; but TD Bank is charging our non-profit organization $20 for the nsf check from another financial institution. I waited & waited but had to leave because I had another appointment. This meant I didn't know whose check bounced, and I would have to come back another day. A few days later I rushed out of work, headed across town, got to the bank by 4:40, and signed in to get assistance. After 10 minutes the manager came over & told us that the bank was closing, he hadn't even had lunch, and encouraged us to see a teller or come back another time.The other 2 customers & I all said we were waiting. ( if TD's employees don't have time to have lunch; maybe they should staff their bank better.). After waiting the assistant manager told me that there was no way the bank could remove the $20 charge! I asked to speak to the manager, Aaron, and he repeated the same thing. We have over $70,000 in our combined accounts & they can't extend a courtesy and reverse a charge that was not our fault or in our control!!!! (It's hard to believe that a bank manager doesn't have this authority!). They are basically taking $20 away that we would have been donating to children with life-threatening illnesses. Aaron said that "maybe we shouldn't accept checks." Like that's plausible when hosting a charity event.....almost all our donations are made by check! It's ironic how helpful and doting the management was when setting up our account......, telling us how "convenient" their bank is. "Convenient" is not an adjective that comes to mind when thinking of TD Bank; nor is caring or considerate. Time to shop around for a new financial institution! read more

Rebecca and her staff are super dedicated. Within minutes they invited me ti express mi concerns about a transaction. They contacted the check issuer and as promised the Check cleared this morning. Glad to be a TD customer and will always go to this Branch. Thank You Guys read more

This is a horrible bank. I am taking my money where I can be told the truth and not.put holds on checks they say will be available the next business day. I have deposited numerous checks from this local business who they also use a local bank. Other people deposited the same checks at different banks and they cleared. They also altered the checks and then told.me they had been altered. I took pictures of the checks.prior to going in and depositing these checks in person to the teller. Seems someone in the back altered and put a hold.on the check. Now funds aren't available till next Friday. Next Friday I am going to a bank where I can trust the word of the tellers. Total BS!! read more

TD Bank - Banks & Credit Unions Near Me - Plantation, Florida

25 minutes to cash $300 check no working atms 3 people assisting 1 person. It was faster watching paint dry. Tick tick tick fricken Tock hitting 30 min mark. I'm the only person in drive thru lane. $300 s dollars in $20's it's not rocket science but apparently it is. Still waiting arrived 1:15 pm now it's 1:46pm. $10 a minute yup inconvenient banking. Eyes are rolling back in my head read more

This is terrible service!!! There is only 3 employees working on a busy Sunday!! I have been waiting for over an hour to get service! There is only 1 person drive thru, 1 servicing clients at the booth and 1 at the desk!! Seriously, they need to hire more staff!! Some many people need work so why is TD bank not giving these people an opportunity to better serve their customers is mind blowing to me!!! read more

TD Bank - Banks & Credit Unions Near Me - Plantation, Florida

One if the worse TD locations I've ever been into. They treat you like crap, I've been in there 3 times and have been first "in the que" having waited over 30 mins at a time. Them when I ask how much more longer I get an attitude read more

Horrible drive thru is horrible been In line for 45min. Then other 30 just to get what I need. read more

TD Bank - The drive thru is wrap around the building. Bad part about it there is 2 ppl in drive thru. - Banks & Credit Unions Near Me - Plantation, Florida

Horrible. Been waiting to use the drive thru atm for 35 mins and im stuck now. How is there 3 tellers but there's a line of 13 cars?! This is unacceptable. read more

7 worthless kids behind the counter with no customers while the people sit and wait to be served. Then when someone finally decided to offer help another worker decided to join in to help or just be nosey! Suddenly I went from no one wanting to help to now I need two people to assist me. This place is unprofessional. read more

TD Bank - Banks & Credit Unions Near Me - Plantation, Florida

TD bank is horrible! Their mobile app never has correct balance information and their policies regarding customers are rigid an archaic. Instance 1: my dog had a tumor on his eye and needed surgery. I deposited a check and asked them to make more than $100 available due to the emergency situation. They would not release all the funds despite my excellent history. Instance 2: I had an unauthorized charge come through. The authorized charges that were made prior to the unauthorized charge were also approved but I was charged $35 4x. I disputed the validity of the charge and also pointed out the other charges were made prior but I was simply told my an inflexible customer service representative that charges are processed according to highest to lowest. Therefore the unauthorized charge ate up most of my available balance therefore the others were considered overdraft and they have the right to process/assess fees however they please. I spoke to a friend in banking and while it's a common practice, it doesn't make it ethical. Farewell TD Bank. You've lost an excellent, loyal customer. One who does NOT overdraft! read more

Haven't had a bank acct in 30 years, tried to open one at TD Bank, 1800 Pine Island Road, Plantation. Worst experience possible. Customer service is non existant, it's like they all have IQ's of 35, very very very rude. Am handicapped, so opened acct. online for convenience, first had no problem, was all set, was supposedly verified etc, but web site kept saying they were setting up acct., and I could use it shortly. No such deal, after verifying me three times with texts, the next day, all of a sudden couldn't verify my cell number. A total cluster funk on their part. Couldn't get through to the manager, was always unavailable, (some manager.) I'm still trying to figure out what they are managing. Wasted hours on this, still no answer or progress, and am out my deposit, when I told their customer service I just wanted my money back, and forget their account, she told me I had to get a notarized letter stating that I wanted to close the account, and I would have to wait until they mailed me my money back. Some Bank this is. read more

Don't trust TD Bank with your money. They will holdup your money. I deposited a check from my mom that was a Christmas Gift on December 17,2018. Some of it was for my 5 kids Christmas gifts. TD Bank held the check till December 27, 2018 before releasing any of my money. When I called and spoke to a supervisor I was told that when I opened my account, I signed documents giving them the right to withhold my deposits. read more

I've read the bad reviews but cant believe we are talking about the same place. While often very busy the staff is very friendly and helpful. There is bottled water and comfortable seating if you need to wait. Needed some documents notarized and was taken care of quickly and efficiently. Needed a new ATM card and got one in minutes even though I am from out of the area. Open 7 days and much later than most other banks in the area. A bit difficult to enter and exit depending upon the direction you are going. read more

This is a shit show operation. Came in there to cash a large check. They got no money. Came back later and the 400 lb female gorilla says gotta have the owner of the account call the bank. What a joke. Then she starts her ignorant rambling that the money was here for a few days- big fucking deal bitch. Well the owner called the gorilla and she got cussed out. Lmfao. DONT BANK HERE! THis is a rinky dink small time operation bank. They don't know how to handle real money. read more

Horrible bank. Don't waste your time with these people. I guess their moto is let's irate the customers. Let's not work and see what we can get away with. TD bank as a whole is a disgrace of a company. I live in Florida and it's hurricane season. I needed to buy a generator. There was a promotion going on tax free until 4/6/19. The problem with that is that I get paid on that Friday and would loose out on the sale. I tweeted everyone under the sunroom try to get it extended just one more day but got no response. It's not like the company can do anything about that that has to do with the IRS legislation so forth. I asked the bank to release the funds once they see the amount pending on that Thursday. I was promised up and down she would release the funds and keep tabs on the account throughout the day. She also promised to call me back. Neither happened. I ended paying $60 more because the generator was $800. Don't waste your time here. They simply do not care about their customers. A perfect example of that is the reviews. This is one more to add to their long list of horrible reviews. read more

I'm violently allergic, severe, intense asthma around dogs. On your flyer you welcome dogs. I guess the dogs will have to do their banking @TD Bank but not me. Sorry. read more

This the worst branch ever how in the world does it take over 20 minutes to cash a check after you have reached the teller window?? Ridiculous! It's obvious customer service is not one of their expertise. After sitting here for 20 minutes I'm finally asked what is it I want to do with my check. Are you kidding me?? read more

Horrible customer service. Seems like manager doesn't know what's going on. Closing my accounts.

I don't know which TDBank you folks are reviewing, but it could NOT possibly be the on on 1800 W. Sunrise Blvd in Plantation, Florida! I took my daughter who will be on her way to college there to open an account. The friendliest customer service I have ever had in my life! I stopped in again a few weeks later ( although my daughter insisted on the drive-thru or doing a phone deposit) and the courtesy, friendliness was good as well. I don't know if perhaps it was due to the holidays or that one walks in with a happy disposition. Their fees are up there with all the big banks. Although, I noticed banks no longer explain Next Day Availability, Check floats (Fund Availability a/k/a Reg CC). And other regulations as Reg E (Electronic banking) which I believe is what governs most of todays world, especially young people with all the electronic gadgets. It's ALL handed to the customer in a ton of paperwork in tiny letters with legal terms that people file away in a drawer. 3 minutes of explaining helps clients understand better so they do not overdraft and know their rights. Best customer retention! All-in-all, we have a free Student Account which is good for the next four years and conveniently in my street; plus a few new branches I just saw open! Hopefully this will be our bank for years tocome. read more

Terrible branch. Drive thru service is never quick even though I only do deposits. The woman working the drive thru called me sir...I'm a clearly a woman with long hair and feminine features. And she asked me what account the deposit was for when it was clearly written on the deposit ticket. Stupid question. read more

I recently opened a checking account at this branch and purchased a Safety Deposit Box as well. The staff was professional, efficient and helpful. I would recommend this branch to anyone currently unhappy with their current bank. read more

i don't normally write reviews but after reading these, i am compelled to come to my TD Branch's defense. I have lived, worked and run a business in this area for 50 years and believe me, This bank is excellent. The available options on their accounts are top notch and their fees are rock bottom. But more importantly, i have found them to give excellent, personal service. We have two accounts with them- a personal checking and savings and a checking for our dog rescue. When one of our accounts was hacked, i was thrilled with the service from the manager. When i had another situation, i waited patiently (on a Sunday - no one else is even open much less have an officer available!) while she gave the same careful, detailed service to another customer. The tellers always say hi and call us by name. Our accounts have been handled efficiently and very, very politely! The other reviews here are absolutely wrong! I suspect i have had more experience with South Florida banks than they have. This TD is a great asset to our community and to our business. I thank them for being there for us. read more