the drive through atm hardly ever works i continuously have…read moreto go inside most of the people that work there are not very nice this atm needs to be replaced

I'm not sure why it's taken me so long to write a review but here I am…read more If I could give this bank negative stars I would. Between their lack of professionalism and blatant disregard for their customers, my story with this bank ended with me PAYING THEM to never have to step foot in the establishment again. Last June I made a deposit of a total of 4 checks between Bethpage, and Chase. At the time I was trying to get control of my spending by putting my savings account at a different establishment (Chase) to limit the transferring between checking and savings. I made a 2 check deposit to Chase for the amount totaling around $700. Not a ton of money but not pocket change either. I made this deposit with the teller, face to face. When receiving my receipt it did look a bit odd, but I assumed that the account balance just had not update yet. A month goes by. From my birthday, I had cash to deposit and I figured it would do more good going into my savings. I went to Chase to deposit this cash and then I realized I was $700ish short in my account. I asked for a record of my deposits and the 2 checks I had deposited a month earlier were not accounted for. It was as if I never was there and those checks did not exist. From the beginning of this, I was not taken seriously. I was actually asked if I had made the mistake and never deposited money that day. WRONG. ALL of the blame was put on me. Me not keeping the receipt from day of deposit didn't allow them to open a claim. Me not being able to provide the a copy of voided copied checks in question was an issue. Me not being able to tell them immediately what day the checks were deposited was an issue. NEVER was it their error of either losing or scamming me out of what was close to a thousand dollars. Eventually, after working with my other bank, I was able to figure out the day of deposit, and was able to figure out what checks were deposited to which bank, allowing me to reach out to my employers to get voided copies. EVERYONE in this situation was helpful with the exception of Chase. Months later I was given a credit for the amount of the 2 checks. I was never given an explanation as to what happened. And at that point after waiting 4 months to get this credit I didn't care. As soon as the credit was received I closed my account thinking I could put this behind me. WRONG AGAIN. In November I received a letter that I OWED THEM the exact amount of the smaller check, claiming that they credited me "too much." Apparently there was enough proof for the larger check, but not the smaller one. It was for about $250. I went down to the branch to fight it, but because my account had been closed, they couldn't open a claim. I PAID THEM THE MONEY TO NEVER HAVE TO WALK INTO THOSE DOORS AGAIN. Never a follow up. Never an apology. Never them reaching out to me with updates. Never owning up to a massive F up. If you are a member of Chase, run. Take your money out and don't let these fools make another cent off of you. And if you are looking for an establishment to put your money into, again, RUN. To this day I shake with anger telling this story of unprofessionalism, deceit, and lies. DO NOT DO BUSINESS WITH THIS BANK.

As far as being my credit union, I mostly like them, Ive been a member for many years when interest…read morerates mattered. Speaking of interest rates, I think they owe me a few years of 1% interest in my checking. I've been putting everything into the money market when I realized I wasn't earning in the checking, while all along I believe I should have been. All spilt milk really as it's a couple hundred bux. I like that I've finally got a branch close to home but the drive through ATM is constantly out of service as it was last night, I walked in to talk about a stolen account number and they wanted to charge me 30 bux to stop checks - Really kick a guy when he's down. Overall I like the bank, the branch itself is hit or miss. I've sat with a few reps and did some inside banking, mostly I stick to inline when I can.

I have never had the displeasure to speak with such a vast group of incompetents! Customer Service…read moreRepresentatives" in particular the leasing department. I called, left about 10 detailed voicemails with no response. Called, waited 20-45min on hold and then someone answers and hangs up. Call back, leave message....did this for 4 months trying to get an itemized bill so I could pay them. The few times I did get through I received a different payoff amount. Went to the local branch. They tried to help but did not get a call back either! The manager entered a complaint and voila I got a call today. I attempted to discuss the added fees; late; interest and sales tax that should be removed from the final bill and was told and I quote "pay the bill today or we will charge it off!" Really. So now I will attempt to get those fees refunded.. Would not recommend this bank to anyone. Beyond frustrated.

Rude tellers. I went on the line and wasn't greeted because the teller and his friend were talking…read more I eventually figured out that meant to walk up to the teller; the teller still barely talking to me was talking to his friend. I felt like I was intruding on the conversation as a third party and this continued for a while when I was attempting to make a deposit. This isn't the first time this Bank of America has provided horrendous and/or awkward service but it will be the last for me. Go somewhere else. The one in Holbrook is much nicer.

Been waiting for 30 minutes to see attendant on a Friday while two employees stand around talking…read moreand an attendant didn't take us due to her lunch break approaching as she eagerly looked at the clock twice and five minutes later left with a lunch bag. Kudos Bank of America!

Hi this review is for capital one bank in Plainview NY…read more First I want to send a shout-out to the wonderful people that helped me with the big problem I had in accessing my money Tina. Elizabeth and the rest of the staff helped me to make it possible for me to go to my mother's funeral those women took the time to help me out and I want to say THANK YOU for all your time and effort you all put in to help me. I will continue to use Capital one and using the Plainview n.y.bank for all my banking needs.Tima , Elizabeth I am for ever greatful for you and your experience and knowledge in solving my problem I am so happy I chose that branch. If anyone has a Capital one bank account and lives in Nassau county I highly recommend that bank I give them the best recommendation for anyone who likes to get all your banking in this branch done and done with a smile and personal touch and respect. Thank you Tina, Elizabeth and the rest of the staff and will continue with this branch 5 stars got to Tina and Elizabeth I am forever greatful to you guys. Keep it up Sean 5 stars

This morning Pauline helped me with my pay bills online. She took her time and explained everything…read morevery clearly. She is a real pro and a fine representative of Capital One. Bravo Pauline!

I love this bank. It feels like a small town bank but it's a chain on Long Island. They can do…read moreeverything a big bank does, but with personalized service. They know their customers and are extremely helpful. I used to use one of the major bank chains and the level of service did not even come close. I dreaded having a question or needing to go into the back for anything. But not at FNBLI Patchogue. I actually like going here. Everyone that works is this bank is fantastic. I have also been to the Sayville and Huntington branches and have been very happy with the service there also. I can't say enough good things about this bank.

Don't bother trying to call the Holbrook branch.They never answer the phone! and they block your…read moreaccounts without warning!

While the branch is beautiful and the tellers are all pleasant, the "Banker" is extremely rude…read more Will be closing my accounts as soon as I can.

Teller doesn't know how to scan later, Unlike some tellers in other branches. He's probably new or…read moreunaware.

Lauran D'AgostinoS @ the patchogue branch was an absolute sweet heart she was so helpful and…read morepatient and extremely thorough she explained everything and more of breath of fresh air to go into an establishment and get genuine help and kindness thank you for your help!!

Created a bank account here a couple of months ago and have had nothing but trouble since even…read moreopening the account. The lady who helped create the account messed up two times so we had to start the entire process of opening a bank account all over again, for a third time. It took over an hour but we finally were able to get out of there. Fast forward to a month later I noticed my account had a fee. I called and they said I didn't have enough $ in the account which is why I received a fee. I explained how their employee set up the WRONG account (three tries later) and that I want to have the green checking (FREE) account. They refunded me the $15 fee and all was good - so I thought. My wife and I weren't using the account (we use a bigger, national bank) so I decided to transfer most of the funds out. Without knowing it as I don't monitor this account, I have been charged a $12 fee on three separate occasions, at the end of Nov, Dec, and Jan. Fast forward to January 31st and I decide to pull the remaining small amount of $71 and emailed them saying I would like to cancel this account. Nothing happens, and it's the 3rd of Feb now. So I call this branch and spoke to a friendly, competent employee who now told me my account is negative, and after speaking with the manager, the bank cannot refund me for any of the fees or overdraft fee because the account was at a $59 balance when I tried to do that. Well, it wasn't, I saw $71 which is why I specifically chose to transfer that odd number out. Which is the exact amount minus their $12 fee...hmm. At this point I don't care anymore I just want to be done with that bank so I told them to keep the fees and please close the account...but, you guessed it, I can't because my bank keeps trying to pull the $71. And apparently I'm going to get more $35 fees once that happens, and there's nothing Dime can do. Epic... And it's sad because my wife and I wanted to build a relationship with this bank to use them (a local bank) for our real estate investing needs. Haha yeah...Done. But unfortunately not, still trying to close this fiasco.

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