As far as being my credit union, I mostly like them, Ive been a member for many years when interest…read morerates mattered. Speaking of interest rates, I think they owe me a few years of 1% interest in my checking. I've been putting everything into the money market when I realized I wasn't earning in the checking, while all along I believe I should have been. All spilt milk really as it's a couple hundred bux. I like that I've finally got a branch close to home but the drive through ATM is constantly out of service as it was last night, I walked in to talk about a stolen account number and they wanted to charge me 30 bux to stop checks - Really kick a guy when he's down. Overall I like the bank, the branch itself is hit or miss. I've sat with a few reps and did some inside banking, mostly I stick to inline when I can.

I have never had the displeasure to speak with such a vast group of incompetents! Customer Service…read moreRepresentatives" in particular the leasing department. I called, left about 10 detailed voicemails with no response. Called, waited 20-45min on hold and then someone answers and hangs up. Call back, leave message....did this for 4 months trying to get an itemized bill so I could pay them. The few times I did get through I received a different payoff amount. Went to the local branch. They tried to help but did not get a call back either! The manager entered a complaint and voila I got a call today. I attempted to discuss the added fees; late; interest and sales tax that should be removed from the final bill and was told and I quote "pay the bill today or we will charge it off!" Really. So now I will attempt to get those fees refunded.. Would not recommend this bank to anyone. Beyond frustrated.

Rude tellers. I went on the line and wasn't greeted because the teller and his friend were talking…read more I eventually figured out that meant to walk up to the teller; the teller still barely talking to me was talking to his friend. I felt like I was intruding on the conversation as a third party and this continued for a while when I was attempting to make a deposit. This isn't the first time this Bank of America has provided horrendous and/or awkward service but it will be the last for me. Go somewhere else. The one in Holbrook is much nicer.

Been waiting for 30 minutes to see attendant on a Friday while two employees stand around talking…read moreand an attendant didn't take us due to her lunch break approaching as she eagerly looked at the clock twice and five minutes later left with a lunch bag. Kudos Bank of America!

So today was the final straw of 3 strikes. I needed a notary once again and what better place to go…read moreto for a free one than the branch you signed up at. I have had to wait for a notary before but this time I waited 20 min in the chair and was not even spoken to. Oh but then I was, and the notary was with someone else. Response to me needing on was that state farm does it across the street......Well really now. That is just the answer I did not want to hear. So I went to the UPS store on Waverly and for 3 minutes out of my life and $2 and a very nice person to deal with. So, Just saying that customer service is your job and it is lacking. gotta say the last 2 times I went to the TD more up north in Medford and they are as nice as pie and fast. Maybe you should learn from them.

Your basic TD. It was accessible enough by car and they were open when they were supposed to be.read more

Hi this review is for capital one bank in Plainview NY…read more First I want to send a shout-out to the wonderful people that helped me with the big problem I had in accessing my money Tina. Elizabeth and the rest of the staff helped me to make it possible for me to go to my mother's funeral those women took the time to help me out and I want to say THANK YOU for all your time and effort you all put in to help me. I will continue to use Capital one and using the Plainview n.y.bank for all my banking needs.Tima , Elizabeth I am for ever greatful for you and your experience and knowledge in solving my problem I am so happy I chose that branch. If anyone has a Capital one bank account and lives in Nassau county I highly recommend that bank I give them the best recommendation for anyone who likes to get all your banking in this branch done and done with a smile and personal touch and respect. Thank you Tina, Elizabeth and the rest of the staff and will continue with this branch 5 stars got to Tina and Elizabeth I am forever greatful to you guys. Keep it up Sean 5 stars

This morning Pauline helped me with my pay bills online. She took her time and explained everything…read morevery clearly. She is a real pro and a fine representative of Capital One. Bravo Pauline!

I love this bank. It feels like a small town bank but it's a chain on Long Island. They can do…read moreeverything a big bank does, but with personalized service. They know their customers and are extremely helpful. I used to use one of the major bank chains and the level of service did not even come close. I dreaded having a question or needing to go into the back for anything. But not at FNBLI Patchogue. I actually like going here. Everyone that works is this bank is fantastic. I have also been to the Sayville and Huntington branches and have been very happy with the service there also. I can't say enough good things about this bank.

Don't bother trying to call the Holbrook branch.They never answer the phone! and they block your…read moreaccounts without warning!

While the branch is beautiful and the tellers are all pleasant, the "Banker" is extremely rude…read more Will be closing my accounts as soon as I can.

Teller doesn't know how to scan later, Unlike some tellers in other branches. He's probably new or…read moreunaware.

Lauran D'AgostinoS @ the patchogue branch was an absolute sweet heart she was so helpful and…read morepatient and extremely thorough she explained everything and more of breath of fresh air to go into an establishment and get genuine help and kindness thank you for your help!!

Created a bank account here a couple of months ago and have had nothing but trouble since even…read moreopening the account. The lady who helped create the account messed up two times so we had to start the entire process of opening a bank account all over again, for a third time. It took over an hour but we finally were able to get out of there. Fast forward to a month later I noticed my account had a fee. I called and they said I didn't have enough $ in the account which is why I received a fee. I explained how their employee set up the WRONG account (three tries later) and that I want to have the green checking (FREE) account. They refunded me the $15 fee and all was good - so I thought. My wife and I weren't using the account (we use a bigger, national bank) so I decided to transfer most of the funds out. Without knowing it as I don't monitor this account, I have been charged a $12 fee on three separate occasions, at the end of Nov, Dec, and Jan. Fast forward to January 31st and I decide to pull the remaining small amount of $71 and emailed them saying I would like to cancel this account. Nothing happens, and it's the 3rd of Feb now. So I call this branch and spoke to a friendly, competent employee who now told me my account is negative, and after speaking with the manager, the bank cannot refund me for any of the fees or overdraft fee because the account was at a $59 balance when I tried to do that. Well, it wasn't, I saw $71 which is why I specifically chose to transfer that odd number out. Which is the exact amount minus their $12 fee...hmm. At this point I don't care anymore I just want to be done with that bank so I told them to keep the fees and please close the account...but, you guessed it, I can't because my bank keeps trying to pull the $71. And apparently I'm going to get more $35 fees once that happens, and there's nothing Dime can do. Epic... And it's sad because my wife and I wanted to build a relationship with this bank to use them (a local bank) for our real estate investing needs. Haha yeah...Done. But unfortunately not, still trying to close this fiasco.

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