Brandon was excellent. He was very helpful and professional recently, when I had a problem.read more

I am so please with their bank. From receiving a personal attention to excellent customer service…read more I have not met one unprofessional employee, they seem to love to work and help everyone in due time.

I've switched to Island Federal for my banking and refi'd my mortgage with them and couldn't be…read morehappier! The service is 2nd to none, goodbye to all the banks fees I was paying and they also they do so much for the local community. I definitely recommend them and have referred a bunch of people there.

I cannot say enough good things about Toni at Rocky points location. She has always put a smile on…read moremy face with her infection personality and simple gestures like remembering my name. Today she went above and beyond as the wind blew my 100$ bill right out of the drawer at the drive-through, no hesitation she ran outside and got it!

I've been dealing with TFCU for almost 20 years. For the most part they have been fine. I've had a…read morechecking and savings as well as a home equity loan. I also financed a car through them which I had no issues with. Their "hidden" ATM fees are a different story. When utilizing their app to look up ATM's to access they have both Blue and Red arrows for branches and ATM's. When clicking on ATM's to utilize it claims it is Surcharge Free. I read that as no surcharges. Well, TFCU will add a surcharge. One was $1.75 and the other $3.50. When calling customer service I was refunded the charges after a 20 minute phone call but the service rep repediddly said I "misinterpreted" what surcharge free meant. To me, Free is Free. Poor money grab by TFCU. Look at two pictures posted. One is a Suffolk FCU ATM location and the other is a TFCU ATM location. BOTH claim Surcharge Free.

Over the years every aspect of their business has seemed to decline. Customer service is…read moreunreliable and unhelpful, they charge a fee for every little thing! I moved my account to them from Chase because I didn't want to pay a fee for not having money but now I'm paying that and more in fees even though I'm above that minimum deposit level for most banks. Worst is that I have a nyce/plus debit card so the atm is free in that network BUT if it's not a TFCU atm then TFCU charges a foreign atm fee?? How ridiculous! It's not like tfcu is a major bank with locations all over sometimes you need cash for unplanned expenses or for tips, lotto, e.t.c and I shouldn't have to drive 30 minutes to get it. I disputed a charge on my account because the website never sent tracking info or confirmation it was shipped or even paid for and I needed the item for a scheduled car repair. Websites order number search came up empty like I never ordered it. Tfcu waited a month to tell me I did it wrong it's a different form, I got form emailed it back but that was not the correct address, I called got right address, sent. They did nothing, not an email, not a phone call, called today they say nothing they can do, I'm out $218. Leaving them asap

**DO NOT -- seriously, run the other way.** This company…read moreis extremely unethical. They failed to uphold even the most basic professional standards. They withdrew **$800**, leaving me in debt and unable to cover my utility payment. Absolutely unacceptable.

If I could, I would give it 0 stars. Always a wait. Often given incorrect information…read more Inefficient. Feels like I'm at the DMV. Poor management. They put 3 employees outside under a tent giving out junky prizes for "customer appreciation" day, while inside there was a long line/wait. BRING THOSE THREE EMPLOYEES INSIDE AND OPEN UP THREE TELLERS!! THAT IS WHAT CUSTOMERS APPRECIATE!!

Here we go, What can I say about teachers federal credit…read moreUnion? I have been with teachers federal credit Union for over 15 years. I have experienced good , bad ,and the ugly with this bank. Their great on interest rates if you getting any type of loan. Customer service can be a bit challenging from time to time. Speed of bank tellers really suck. I sat on line for 2 hrs just to take out money. I thought it was ridiculous. Even before the pandemic I sat online for almost an half hour . Teachers always having issues on Friday with their Atm machine. Long line waiting to use it but either it runs out of money or someone card gets stuck in it. I don't understand why they dont have more than two atm machines. Another issue is most banks don't charge fees but teachers charge fees for almost everything. I decided that I'm going to change my bank from here soon. Good luck to anyone who has this bank.

Do not open an account with M & T Bank. Yesterday, I deposited a check, and the branch said a 1 day…read morehold. No problem. Woke up today. The money was there. I paid bills, transferred money, and went to store #1. All good. Went to store #2- card declined. Impossible. Tried again, declined. Must be the chip, I'll tap. Declined. Step aside to call the Bank. Turns out they randomly decided it shouldn't have been cleared & put an additional hold on the money until Tuesday. Account overdrawn, and I'm going to have a problem with bills. My husband can't transfer me money, because the overdrawn funds will drain it. Supervisor on the phone, Emily, tells me to go to the Branch because they can overturn it. LIE!!!!!!! Justin at the Coram Branch was a condescending jerk who saw I was angry, and he escalated the situation. First thing Tuesday morning, I'll make sure all fees are reversed AND get my money & close the account!!!!

The branch on West Broadway in Port Jefferson is great! Friendly staff, great manager, clean…read morebranch. Keep up the great work and your customers will keep returning.

My credit rating is 835 - have a $1.3M home fully paid, was looking for $500K line-of-credit -…read moreafter a month of silence was told NO. Absolutely worthless - self-serving - inconsiderate - badly run. Save your time - go anywhere else.

Thet can't take a payment from a debit card. They don't service the drive through. Any other bank…read morecan do this.

Don't use the drive through window. You'll sit there for 15 minutes for a simple 2 check deposit.read more

very strange discriminatory lending practices. i have had a checking account with suffolk county…read morenational bank for almost 25 years, i heard they were bought out by peoples united bank, and that is not good! I just applied for a credit card, sent in all required documentation, and he said my physical and mailing address are too far away, was very curt and short with me, and said they are denying the credit card they already mailed out. does that make any sense to anyone? I will be calling the BBB and NY State Attourney Generals office, why did they approve and send me a card before asking for verification? the rudeness of Rob was questionable, no valid reason I can think of besides blatant banking discrimination! So I was approved the card before you saw my license, and he asked why i applied to a bank in NY when I live currently in california, (Bi-coastal) I said because ive had an active account at SCNB since 1994! its not my fault this fraud off brand peoples united bought SCNB! I want my real bank back! These frauds are rude, unprofessional and discriminatory! Take your business somewhere else! My addresses are valid, how can you say how far away my mailing and home address is? it takes less than an hour to get there! retarded excuses, glad to not be their custome, they probably did a hard pull on my card too! stay away!