I am surprised there are not many reviews of this place. After searching for a bank or credit union…read moreI found them a few years ago. I joined and have been thrilled with the service I get there. Very easy to deal with and most tellers are very nice. The managers are very accommodating and I have had a few loans with no issues. If you ate tired of banks screwing you around I would recommend you check this branch out!

This is the WORST bank ever!! I have had nothing but problems and today is the last of this, I am…read moreclosing my account as soon as my direct deposit goes to my other bank. I was told that it takes 2 weeks to transfer and it's "not them it's my employer". We'll see about that. I went in yesterday to cash in some coins. The coin machine was not working, so I went back today. There was an elderly man trying to use the machine. He clearly did NOT know what he was doing. One of the tellers was standing outside taking up an entire parking spot and looked at me, did nothing. I would have been in there before this man had she gotten out of the way. My coins took 1 minute after waiting for 25 minutes to use the machine. Instead of helping the man, the tellers are just standing there without anyone in line talking. The girl with the black and white hair was extremely rude to me. I asked her why she can't help this man and she just stared at me. She then came up with "he was here first". I was there first but couldn't park because the teller was in the way with the man's door wide open. She was helping him bring in jars and jars of pennies. Then she leaves him to shake pennies out of bottles for 25 minutes. He had almost jammed the machine. Then he said he had to go get more coins out of his car. What the tellers could have done was just cashed out what he had so far and added the slips together. "No, that's not an option". Neither is hand counting change, I get "we can't do that either". They also could have helped this man, but chose not to. I am disabled and was in excruciating pain waiting for this 25 minute transaction to be over. As soon as I am able to see my direct deposit, I am done with this bank. Branches are closing, they do not have cash back checking anymore. Instead they punish you if you don't have $500.00 in your account each month and charge a $5.00 "maintenance fee". Their hours are awful. Closed on Saturdays. Another time I went in there and closed an overdraft protection loan because I paid it off, they didn't close it. I see my account still there with fees on it which went to my son's account. If you are considering doing ANY business with this bank, you should definitely think twice. It is a horrible bank with horrible customer service.

These guys are great. Always courteous and helpful. They have been known to waive a fee or two…read more Great hours including Sunday! When you call them an actual human picks up instead of a machine. Nice old fashioned service with modern products.

Stay away from Citizen's Bank! Im nearly 60 and have had many bank accounts. I own 3 businesses so…read moreI have many accounts and I have never seen worse fee's than Citizen's.

I must say I find the Hampton branch to have their act together. I did bank with the Exeter branch…read morefor a few years and found them lacking in most areas. I have not found any fees that are out of line and can honestly say I have never paid any fee at the Hampton branch.

this is the worst bank possible, I went and opened up a new account went back a couple days later…read moreto ask some questions. Tell her told me when things would be available and how to do things for me so I went on the day that the teller told me to do so with my account that I was trying to do and it wouldn't allow it so I ended up calling lighthouse credit and they basically told me I was so I told them I want surveillance I'm gonna call Better Business Bureau that they lied to me and now they're trying to manipulate me. They're just the worst kind of customer service people and I feel that they're just not understanding what people say to them they want you to understand what they say to you and that's not a good relationship with a bank.

Transfer from an outside bank, cleared, funds not available until 3 to 5 days later. Unacceptable…read more They are holding my money hostage. Why, in these days of electronic transfers. Other financial institutions have it available immediately

Everything, all the time... Typical fantastic banking as…read morealways with CITIZENS.... Been a customer over 25 years ..

I had a EFT set up from a Maine Credit Union , When they rolled out an upgrade it deleted my EFT…read morefrom My CU .do you think someone could help me reestablish my automatic payment ill give you the answer NO .All i want to do is make my payment but cant , i was told IT would look at it that was 2 weeks ago still nothing an absolute horrible financial institution...

The absolute worst. A hassle from day one. Besides the ridiculous hoops and glitchy website I had…read moreto put up with, they refused to remove a report that was incorrectly reported. Their website will tell you a payment is processed and then you'll find out weeks later there was an error and it didn't go through. I tried to talk to customer service in Portsmouth about it and they basically told me to pound sand. Extremely rude and condescending people when you try to get help with their errors!