I don't know if this would be a medium or large branch but its quite big and appealing inside…read more There are always multiple people working so you don't have to wait that long. The servers are quite friendly and they also have a drive through ATM.

I went to this branch at 20 minutes before closing on a weekend. I needed to withdraw us $ in large…read moreamount and didn't give them advance notice. The staff at the branch were very cooperative and managed to provided the much needed cash.

I recently retired and had to close my business account. I dealt with Antonio on a few occasions…read morewhile going through this process. Particularly since he knew I would soon be an ex-customer, he could have given me a minimal level of service. On the contrary he gave me one of the best customer service experiences that I have had in 28 years of dealing at that branch. Thanks Antonio.

Points for location and speedy service. It's hard to complain about the patrons, who are a bit…read moreill-mannered. Ignore that other Yelper's review. Service I found is always friendly. This is the only CIBC bank in downtown Hamilton so there's really no choice as to where to go for CIBC customers. Just get in and get out. Pro Tip: When the bank is closed, the CIBC ATM is next to the bank, on King Street. Pro Tip 2: Watch out for wheelchairs and rude patrons.

This is the only bank in the neighborhood that really seems to be a part of the neighborhood. They…read moreseem to draw the locals in with service and sufficient staff to keep things moving. Honestly, I was not the biggest fan of CIBC but this branch showed me more of what could be.

It is nice that the branch is open on Sat…read more It is nice located at the north-east corner of Bloor and Bathurst. The branch is clean and bright. There are two ATMs. They accept cash deposits without an envelope. One ATM can dispense US$ cash.

So I ve just realized that - apart from giving me free money - this particular branch excels in all…read moreareas: 1. Sumit goes above and beyond to meet customer needs. 2. Bonnie works hard to ensure that things go smoothly and makes helpful suggestions to save time or money. 3. All of the tellers are SO friendly, helpful, patient and professional. 4. Jonathan and Bonnie really went over and above to help me out with an ongoing issue. I am always treated well by all of the staff here! I like to just come in to say hi sometimes because I always feel welcomed here! P.S.Note to reviewer who gave a ridiculously low rating because the staff didn't notice it was your birthday while, I dunno, trying to do their job. Perhaps you should have mentioned something, then you wouldn't have given such a low rating based on nothing more than disappointment for them in doing their jobs!

I drop into this branch often just to use the Green Machine. I've never had to use the counter…read moreservices so I cannot comment on the level of customer service. Each time I've had to get some cash, the self service machines are able to dispense my funds so I'm happy! The location is convenient and there is enough parking at this Rockwood Mall Shopping Centre to satisfy customers like me.

Having worked in the financial industry for over 7 years in a previous career, I feel as if I'm at…read morea disadvantage going into the bank. I answer my own questions. I wish I had the TDCT system on my home computer. This way I can complete my transactions faster. It would save me a heck of allot more time doing my own RSP and mutual fund investing. Why do they constantly book my appointment with a non-mutual fund rep when it clearly states on my profile that my RSPs are in mutual fund accounts? From what I recall, whenever someone calls in to make an RSP appointment, the staff member who answered the phone is to look at the customer's profile quickly to ensure the appointment is booked with the appropriate service rep. Well whatever. Each time I call, I assume they have completed the proper research to book the appointment. I shouldn't bother giving them the benefit of the doubt. But stupid me, I do. And repeatedly, each time I come in, that individual I'm booked with can not complete my transaction in front of me and needs to forward my request to someone else. Any normal person would be annoyed. Then again... I'm not normal. (Haha!) But regardless of the lack of real time service, the staff have been always been friendly, easy to get along with and have always communicated to me articulately on why someone else will have to complete the transaction. This is key. It's all in the communication. And this branch has always proved TDCT deserves my business even if they fail in booking my appointments with the correct person. Btw, the majority of this branch's clients are business customers. Therefore during the busy times such as RSP deadline day, there will always be someone available to help you with your contribution. Great location to avoid personal banking investing line ups.

This TD branch can be difficult to leave by car, especially going west on Queensway. You can also…read moreexpect waits on busier days around lunch and after 4. Beyond that, the service here is good. Everyone behind the counter seems knowledgable of products and services. Also, like many td branches, this one has a machine that counts and sorts coins for you. Pretty cool.

The wait for a teller was longer than expected. The line moved rather slowly…read more Teller was courteous and seemed fine. However, I later discovered that the teller had deposited my money into the wrong account. It took me a very lengthy phone call to TD Canada Trust Easyline to figure out what had happened, to locate the money and fix the teller's mistake. TD Canada Trust service is usually pretty good & I appreciate that they eventually fixed the mistake. My banking experience at this branch was definitely one that caused more problems than it solved. If I hadn't been checking up on the account, the mistake would not have been identified (nor fixed). When banking here, I'll need to double-check everything the teller does.

This is definitely a personable branch. Well staffed with well trained people but they always make…read moreyou feel very welcome and address you like a neighbor vs. just another account number. I periodically have used them to cut checks in US Funds or to handle unusual situations that I can't do on line. They are always prompt either at the teller or to, if needed, sit down with me in an office. While I often avoid talking to strangers, there don't seem to be any strangers at this location. Other banks could take some lessons from this team!