It is nice that the branch is open on Sat…read more It is nice located at the north-east corner of Bloor and Bathurst. The branch is clean and bright. There are two ATMs. They accept cash deposits without an envelope. One ATM can dispense US$ cash.

So I ve just realized that - apart from giving me free money - this particular branch excels in all…read moreareas: 1. Sumit goes above and beyond to meet customer needs. 2. Bonnie works hard to ensure that things go smoothly and makes helpful suggestions to save time or money. 3. All of the tellers are SO friendly, helpful, patient and professional. 4. Jonathan and Bonnie really went over and above to help me out with an ongoing issue. I am always treated well by all of the staff here! I like to just come in to say hi sometimes because I always feel welcomed here! P.S.Note to reviewer who gave a ridiculously low rating because the staff didn't notice it was your birthday while, I dunno, trying to do their job. Perhaps you should have mentioned something, then you wouldn't have given such a low rating based on nothing more than disappointment for them in doing their jobs!

Always low on staff . I am a frequent client and always…read more just 1 or 2 tellers are working there and always a big line up and I need to wait more than 29 minutes in the line .

Service at this branch can be fast if there isn't a huge lineup. Usually I've been able to take…read morecare of all my banking needs at this branch. They are friendly courteous and ask you have a nice day as you leave. They are open late on Thursday's and Friday's

I have been here doing commercial deposit at Alterna Savings for years since it was located in a…read morestrip mall before this branch moved to this nice new location. Service though a little slow and confusing as there's a different line for commercial/personal account but when the bank is not busy. I do really like all the perks the bank offers for customers including auto beverage making machine for espresso, coffee and even hot chocolate! There is also a nice lounge area in the front equipped with computer if you want to do some online banking! There are always tons of parking as the lot is huge and only shared with a few shops.

This is the only physical branch that I can now go to. It is a 45 min drive to get there however…read more sometimes I need to go. The staff is more than happy to help me with whatever I throw at them with a smile and a thankyou. Free coffee as well (nice touch) and a pleasant waiting area. A great place to do business with. I can't recommend this branch enough .

The wait for a teller was longer than expected. The line moved rather slowly…read more Teller was courteous and seemed fine. However, I later discovered that the teller had deposited my money into the wrong account. It took me a very lengthy phone call to TD Canada Trust Easyline to figure out what had happened, to locate the money and fix the teller's mistake. TD Canada Trust service is usually pretty good & I appreciate that they eventually fixed the mistake. My banking experience at this branch was definitely one that caused more problems than it solved. If I hadn't been checking up on the account, the mistake would not have been identified (nor fixed). When banking here, I'll need to double-check everything the teller does.

This is definitely a personable branch. Well staffed with well trained people but they always make…read moreyou feel very welcome and address you like a neighbor vs. just another account number. I periodically have used them to cut checks in US Funds or to handle unusual situations that I can't do on line. They are always prompt either at the teller or to, if needed, sit down with me in an office. While I often avoid talking to strangers, there don't seem to be any strangers at this location. Other banks could take some lessons from this team!

This Royal Bank branch has been in the area for a few years. I have driven past it often. It wasn't…read moreuntil I was in this plaza to pick up food from Hakka Wok on Saturday that I paid more attention to it. The bank is close to Markham Road. The main branch doors are on the south side of the building. I didn't go in, but the branch looks nice from afar. I tried out the drive-thru instead. I have figured out why I like drive-thrus. My dad never liked going through them because he is soft-spoken and folks on the other end of the speaker couldn't hear him. I find it fun, as if I'm making up for lost time. The drive-thru ATM is on the west side of the building. I didn't realize that there was a drive-thru because you cannot see it from Markham Road. Ah, it all makes sense now. I had no problems entering and checking out the ATM. I don't bank as often as I used to at Royal Bank, but I still do now and again. There is plenty of parking in front of the branch. I'm glad that I finally checked it out. (185)

I have been going to this branch for years and am always amazed by the friendliness and service…read morethey provide. I try to go to this branch whenever i need to get anything done at RBC. Special mention to Louri, she is always so positive and welcoming.

Seeing that the last review was done in 2014 and it was only one star I thought I'd share my…read moreexperience. We've only opened up an account with RBC within the last month so they have a policy that when if you have a new account, the funds for a payroll check are not suppose to be available the same day you deposit it. However, my hubby's employer also banks with RBC so after lengthy discussions with tellers from different branches and often consultations with the branch managers AND providing additional ID besides our bank card, we've been able to cash our checks. Another inconvenience we've encountered at other branches is they would run out of smaller bills WHAT?! You're a bank, you're not suppose to run out of small bills. It was a Tuesday morning and we happened to be having breakfast on Queen Street East so this branch was the closest to us. Hubby and I walked in expecting a line up and a long drawn out process so I was looking for a place to sit and get comfy. There was no line up at all. We were greeted by a friendly teller who cashed our check and gave us small bills and coins without any fuss. No providing extra ID, no calling the manager, no "I'm sorry I can't accommodate your request". Beautiful looking branch inside and out, no line up on a Tuesday morning, fast and efficient teller definitely a branch we're returning to.

I have dealt with this branch (my home Branch) for some 47 years or so, both for personal and for…read morebusiness needs. While there have been a few occasions (mostly my own doing) that have caused me consternation I remain a client (and a large RBC shareholder), because the business is well run(for a bank) and this branch in particular, works for me. I do not go there much personally now as we have moved downtown so I do most of my day to day business with an RBC downtown branch(or online). I can say that I still know some of the staff (they do move on) and my long time advisor there. She has always been great to deal with, can figure out how to get a 'thing' done, and will tell me directly when she can not. RBC interest rates are not great, but buy RBC stock, it is quite liquid and pays 4% dividends. I will name this Advisor because for for going on 20 years she has given me and others great, and constantly excellent service. Go see Joanne.....

Terrible experience. This location has been my home branch for 20 years. I have multiple accounts…read morethere. My kids' student accounts are there. My mortgage is there. Went in today to open a joint account with my husband and they said "make an appointment". Went down the street to BMO and opened it there on the spot.

I came here to simply deposit a cheque into the ATM after hours when TD was closed. Nothing special…read moreabout this process. But five stars because the staff appears to be very friendly and team-spirited based on the previous Yelper's review and the meeting that I saw they were having as I was doing my cheque depositing. They were all sitting in a circle SINGING THE LEGO MOVIE SONG. How adorable!! :D everything is awesome!! Everything is cool when you're part of a team! I hate and love this song LOL. The energy was quite infectious! I should come to this TD more often.

Super friendly tellers here. The guy with the koi fish tattoos was the one who helped me and my bf…read more We came to exchange some money to use for the day. He was even nice enough to break a $5(USD) to get some canadian coins for us as souvenirs. He made the transaction quick and easy. We were in and out within a jiffy.

This is not my home branch, but I came in here one morning with a difficult problem: a nasty…read morelandlord didn't give me reciepts for rent I paid and I needed the proof for my tax return. I went into the branch, explained my situation, and the lady behind the counter printed copies of the cheques, at no cost to me! She saved me from paying over $100 in fees from having cheque copies made and looked for. I'm really grateful for that.