Absolutely awful. I could write a book…read more My mother had two checks stolen and washed. One was a Citizens Bank check, the other a PNC check. Citizens Bank just a couple blocks up the road had it all resolved within a month. PNC, now a YEAR later, still hasn't resolved the issue. It took more than 6 months to get the stolen money refunded (every week they swore it would be handled in a few days). But week after week after week, still no money. We were called in to fill out just one more bit of paperwork and then it would be resolved. Nope. Asked in again to fill out more paperwork and then it'd be resolved. Still nope. We had another employee take over and said regardless what happened before she actually does know how to fix it, it's easy and we don't need to be there. She would just call the next day to let us know it was FINALLY finished..... well next day came and went. We called ourselves and of course - NOT RESOLVED. Once our money actually was refunded, 6 months or more later, we are told the old account isn't closed yet for some safety reasons. But my mom is now getting notices in her email every day of every week about the frozen account, and getting charged FEES for it. The bank has covered those fees but then there are just more fees later on and our email account is just swamped in these pointless emails. We tried calling over and over about this only to get answering machines. We rarely get any callbacks or any form of communication back at all. When we go into the bank for other reasons to talk to other people or if we finally hear from the people we need to speak to on the phone, the excuses always the same: they were on vacation. Maybe not their fault as much but I don't know why they don't enforce it more... Their parking lot is right across the street from a school, and when school lets out, all of those parking spaces are filled up by parents picking their kids up. My mother has been a customer since the 80s. We pay for a safety deposit box (the only reason she's still with them now). PNC is an absolute unmitigated disaster.

This review is for this specific branch in Chestnut Hill Philadelphia, if I could give zero stars I…read morewould. One of the men who works here thinks it is completely appropriate to slam his fist in rage/aggravation onto his desk when helping customers. There's a difference between patience and wasting my time, am most definitely closing my accounts here.

I have been a client at this bank for many years. I have never had a problem, and they have…read morealways been helpful and nice when I needed to accomplish something. They also have a wonderful fraud department when you find a charge that you didn't make, they investigate it and I have always been able to recover. The people inside the bank have always been helpful, attentive and resolved my issues. I have all of my accounts at TD Bank

worst bank ever I have a auto loan through them but because I'm in ga I cant get a bank account to…read morepayoff the loan Dumbest company I've dealt with ever in my life don't bother with them save your time and money

Great application but I wish I could find some ATM machines. Friendly & easy in the lobby.read more

i am very wondering with this location . i was there at 3:58 and door was already closed . and i…read morerequest this is very important but they didn't listen me . i never gonna be back .

I stopped by this Citizens at the suggestion of another customer after receiving a fraud alert last…read morenight. The wait time for Citizens' phone support has been over 60 minutes all day. So I figured I'd try my luck here as I'd heard they do card replacements on site. I arrived at about 4:30pm on a Wednesday, assuming they were likely open until 5. I discovered pretty quickly that they actually closed at 4. Well, I felt pretty silly. Was it a big deal that they were closed? No. Was I frustrated that they were closed? Yeah, after all, I'd have certainly taken care of this over the phone if I'd been able to get through. Was I kicking myself for not checking their hours? Of course. So I'm walking back to my car, silently fuming, as a young woman with a Citizens name tag on walks past me toward the building. "We're closed!" she exclaimed gleefully. "Yes, apparently." I said back to her. "Going home to our families." she said back, with a needlessly condescending and self-satisfied tone, to which I simply replied "Enjoy." Like, was any of that necessary? I was already walking back to my car, having found out they were closed. Like, it costs absolutely nothing to just not be a jerk, and yet this woman felt the need to do so. As a person who works in customer service, I get it, at the end of the day, I wanna go home too. But purposefully seeking out an excuse to be rude is just something else. Y'all really need to re-evaluate your work culture if this is the kind of mean-spiritedness it's producing.

I have been patronizing the Wynnewood Branch, 19b-0068 for some time now. My Mom started…read morepatronizing this branch long before me. This Citizens bank has recently undergone renovations. It looks magnificent inside the branch now. This branch has expanded recently. The individual offices are larger. Also the teller stations are people friendly. No more standing on either side. There is an ATM inside the branch where individuals can conduct their transactions after hours for example. Also there is a drive-up window there. The hours there are Monday-Wednesday, 9AM-5PM, Thursday, 9AM-6 PM, Friday, 9AM-6PM, Saturday, 9AM-2PM and on Sunday, the bank is closed. The drive through hours are the same as the regular teller hours. This branch has a parking lot, however many people patronizing other businesses park here. There is a Starbucks nearby and many people park in the Citizens lot instead of parking in the Starbucks lot, because there are other businesses in the shopping center that people patronize such as Republic Bank. The Branch Manager, Mr. Glenn moniters the parking lot to make sure that the people there are Citizens Bank customers. There used to be an ATM outside the branch, but it was taken down when the renovations started. There are also safe deposit boxes available at this branch. The employees: Anton Gobin/Universal Banker, Kathryn Adler, Senior Teller and Erick R. Glenn are magnificent at their individual positions. My family and I are always greeted with a smile and friendly conversation when we arrive. The area of Wynnewood has many well-known businesses across the street as well. There is a Giant, GameStop, Wells Fargo, DSW Warehouse plus other companies. Check out the area - it is well maintained. Good night Yelp Family!!!!

Alright branch. Never a huge line but not super fast either. Someone usually comes out of the…read moreoffices to offer assistance pretty quickly incase you don't need a teller. Ton of protective glass. May be due to recent robberies. Otherwise great location near a ton of good shopping at the top of the hill.

Bank of America took the liberty of rearranging my purchases over the weekend so they could take…read more$385 in overdraft fees rather than $35. I asked them about it, and they said I had to pay them, despite the fact that its incredibly unethical to do that. I paid the fees and closed my account, then switched to a credit union. I love it, and suggest you find one too if you want to avoid excessive fees and underhanded tricks to take your hard earned money.

I am the caregiver to my 95 year old cousin. She experienced a check being compromised from her…read morechecking account and needed to go to Wells Fargo Bank to get it straightened out. Her having mobility and cognitive issues, makes this a little difficult. The associate at the bank, (Kenya) was more than patience with her. Sitting down with her and explaining what happened to her money, was done with patience, empathy and grace. Through it all, my cousin needed to close her account and open a new one. Explaining how anyone that was getting paid automatically (gas co., water co.) or making automatic payments to her (social security) would have to be notified of the changes. Kenya was so professional explaining this to my cousin. It is such a pleasure when you have someone wait on you who knows their job. She explained that there would be an investigation into the matter and it would take about 10 business days. In about 7 days the money was returned to my cousins bank account. Kenya even called my cousin to let her know and see if she was OK. I can't say enough good things about the experience we had at Wells Fargo. Just would like to tell Kenya, Thank You!!

I really wanted to change banks recently, because of the ease and coolness of Well's Fargo's…read morechecking deposits from the ATM machines. These babies do it all, no deposit slip, and you can put more than a couple in at a time. The screen copies the image for you and either e-mails it or gives you a mini-statement image. I went to open an account at lunchtime, and it was really easy. This location is hugely bustling during the lunchtime hour, but wow was it ever a friendly place. It reminds me of how an older bank would be, and many of the customers seemed to know each other too. Jennifer C. helped me out and was really exceptional and sweet. She made everything run smoothly and even followed up. Great service!! Thanks Jennifer! Looking forward to saving some time and money here...

Great Neighborhood Bank. I enjoy going in because everyone knows my name. Its good to have that…read morekind of connection with your bank.

Minus two. Would never recommend this bank! Financial advisors are useless. I gave Dan Moore…read moreinformation that he wasn't aware of. I'm trying to get a face to face meeting ( I'm two hours away ), he won't respond to my calls. Getting an attorney involved.

Slowest drive through service ever. Don't go here unless you got extra time on your hands…read more Sometimes they are ok, but often they are dreadfully slow. Like 10-15 min per car/customer. Stupid set up too, as you can't see in the window to know if anyone is actually working or notices you exist. They make an effort to be friendly to their credit, but when I am on lunch break, I just want my transaction done quickly. Normally I will just not bother if there is a car already at the drive-thru. Today I made an exception. Car at the box. I figured I'll run to the post office nearby first and drop off my package...park, walk, drop package, walk back to car, get in line...and the SAME car is still there, but they must almost be done right? Nope...5-10 min later, finally done. My turn....15 minutes to make ONE DEPOSIT...seriously? I had to call the teller after 7-8 minutes passed to see if anyone was working....she said one more minute...well you can guess what happens next....7-8 more minutes waiting for something that takes all of 10 seconds to do. I wouldn't even bother to post this if it had not happened many times before already. I dread having to drop deposits here. And it's for work or I would have transferred to another bank already myself.