Northfield saving bank is the best bank in the state of Vermont goes out of their way to help me…read morewith my financing needs I'm working with the Essex and Williston branch but do stop to use the atm at all the branches god bless this family run banks.

NSB is not my bank, but I have to use it for duties as a treasurer…read more Everyone, from the tellers to the bank mgr, are super friendly & customer-oriented. The manager has gone out of her way to help me transfer ownership on the account, answer questions, keep in touch on paperwork or issues. I think that is pretty cool since our group's petty cash adds only to a few bucks a month. No outrageous fees either! I dig the NSB pig flying logo too. Props to Northfield Savings Bank for being still a Vermont based bank & reminding what banks use to be like.

We've been members of Vermont Federal Credit Union for 26 years. In fact, my husband was a member…read morebefore it was actually Vermont Federal CU and was the Government Employees Credit Union. (I think I have the name right.) We've had decades of experience. The $25 Fee Mentioned in Other Reviews The $25 fee is not actually taken from you. It's a credit union not a bank, so that's your membership fee. If you cancel your account, you get it back. That's not a problem to us. Exceptional Tellers The tellers at any of the locations are outstanding. They always have a smile on their face and get to know customers by name. I like that aspect. It's nice to go in and feel important rather than brushed aside like some of the banks I've used in the past do in the rush to get people in and out of their line. Slow to Get New Credit/Debit Cards Out and Be Careful Where You Make Purchases I second that if your card is compromised through a hack, such as we faced with TJ Maxx and Hannaford, it takes a few weeks before the new card arrives. It leaves you with nothing to do but either go to the bank to get cash or write checks for a few weeks. The other issue happened too many times to my son. VTCFU hates certain online stores, NewEgg being one of them. He placed many orders with NewEgg to have his card declined. He'd think he entered the number wrong, but still not have it go through. He'd go to use his card elsewhere and find the card had been frozen. No matter how many times he told them NewEgg is a respectable online store for computer parts, whatever company manages the credit and debit card transactions kept putting the freeze on, even when he called first to alert them that he'd be buying parts from NewEgg. He gave up and changed to another credit union and no longer has that issue. Getting Issues Resolved Most of the time, getting any issues resolved or questions answered is simple. I don't bother calling anymore. They are not as quick to answer phones and I don't like having to decide what number to push. It's much simpler to log-in on your computer and submit a help ticket through the online system. I usually have the answer I need within an hour. The Aforementioned "Most of the Time" Here's where I do get frustrated and the reason I cannot give them four or five stars, and my three-stars is tentative at best. Someone recently made the decision to move some loan payment dates up from the end of the month to mid month. I was told it was for easier tracking with all the loans they offer. Anyone with a due date of the 30th was being moved to the 15th, like it or not. While they did give the required two-weeks notice, during property tax season when you're paid twice a month and can't change when you're paid, two weeks is not enough time to get money together to cover a bill that wasn't supposed to be due until the end of the month. The advice I got was to pay the loan late, and that wouldn't matter because we had a 15-day grace period. We could essentially keep paying on the 30th and not be penalized. After reading over our loan paperwork, paying late would in fact have mattered. The 15-day grace period I was told we have is actually 10 days per the paperwork. Being fed incorrect information doesn't make for a happy customer.

Not responsive and several of their people don't seem to know what they are doing. Very…read moredisappointed as I would like to use a credit union!

Friendly local bank withOUT a ton of red tape. Welcoming and neighborly staff - Carol…read more VT emphasizes LOCAL everywhere to sustain their economy but they don't Focus on customers like they should. You get the feeling that they just see you as a $$ign. This NBT though is not the ubiquitous VT local because they have Carol. She really had the true sense of Local - treating customers like her neighbors! Very refreshing and for the first time this season I felt more than just $ to VT retailers and farmers. About a month ago, I decided to visit Montreal last minute and needed to exchange USD to Canadian currency. I don't have a local bank and my banks didn't have exchange capabilities in VT. When I called around, I found out that many local banks only provide the service for their members or charge extra (a lot) for the service. More hassle and nickel and diming. Not so at NBT and Carol was so helpful - fair exchange rate and no nickel and diming. When I got there the next day, she came by and said "hello". This is VT I remember and Carol was very welcoming! The exchange was pleasant and I was so happy that I told how great NBT is to everyone that week! At the end of the day, it's about people who make the difference. NBT is lucky to have Carol Costello and I am grateful she helped me. She gets the real meaning of what it is to support Local and has Customer Service down!

Yeah NBT does NOT exchange foreign cash of any kind. If your a customer they will send it out I was…read moretold. Then I'd have to wait for however long to get my cash back... UHM NO THANKS

Hands down the worst bank ive ever been to. I went with my daughter to the Shelburne Rd branch as…read moreshe wanted to switch her savings account to a checking account in order to get a debit card for a trip. She was told what ID to bring and that it would take about 5 minutes. The second time, we arrived at 415 (the earliest she can get there) to find that they close at 4 on Thursdays for no apparent reason The third time, we arrived on Friday at 415. They stay open until 5 on Fridays. We were the only customers- there were 3 employees there. We were told that they couldn't possibly open the account then , and that she needs an appointment ( something i have NEVER had to do in nearly 60years of banking). She scheduled an appointment for Saturday. The FOURTH visit, we arrived on time. There was another family opening an account but again it was nearly empty. We got right in and they opened up a checking account. We attempted to set up mobile banking and downloaded the app. We could not input the information as the app wasn't responding. Then they went to create the debit card( the entire reason for our FOUR visits). Note they advertise instant debit cards. And....... They cannot currently get their machine to work so they have to mail it. AND we wasted a half hour there this morning NOT just 5 minutes. Do yourself a favor and find a better bank- theres plenty of choices out there

They almost never have more than 1 teller available. I was 2nd in line behind a woman who was…read moreasking several questions of the one teller on duty. She was clearly not doing any banking transaction, just talking to the teller. After 20 minutes and a long line had formed I asked the teller if there was any teller backup support she could call on. She said no. 5 minutes later some guy comes in off the street wanting to buy a roll of quarters. Frustrated by the line he starts walking through the offices until he finds the branch manager who comes out and opens up another teller window. If your tellers can't tell the truth and your branch manager can't see the long line and a problem, you don't belong in a customer service organization. Most banks are fast, efficient and care about their customers. Citizen's Bank does not.

I don't bank here, but I've used the conference rooms here a couple of times. This looks like a…read morereally nice, friendly bank.

I wanted to take the the time to recognize Alec for his service and kindness in helping me get into…read moremy account. I was locked out due to multiple attempts to get into my account online but Alec was kind enough to let me come into the building a little bit before 5pm. They are moving to different offices so the signage to get in was a bit confusing but other than that, I have to say that I am grateful for the service they provided overall. He even walked me through getting back into the account online and setting up access into it which I am so grateful for, and explained how the stocks and investment portion of Charles Schwab works because I was not well versed on it at all. An added bonus was the small bowl of lifesavers in the corner that I had to munch on while Alec was helping me with my account:)

"Chuck" Schwab: I was blown away. We had Robert, who we honestly thought was an intern at first. As…read morea 28 year old though it only makes sense that he can gather evidence from me and my partners future, which is his present. He explained to us all about Uber and then what he called "flying taxis" which we thought was a joke. We've seen him turn Penny stocks into blue success, and knows such specific information, like how Virgil/Kanye/Drake/Travis (we wrote that down) will tell us which shoe company to invest in and immediately let's us know when to do either. He also advises you to take a beat. That's integrity. We are switching to CS entirely.

This is a cross-post from their other location, because it applies to the bank as a whole, not just…read moreany particular branch. The stress level in my life has skyrocketed because of this bank. Absolutely HORRIBLE. Because of a People's United clerical error, I am being harassed at work by a collection's agency. For money I ALREADY PAID to People's United! Here is what happened. I kept detailed notes: 1) On 8/13/2012, I called People's United about my account closure. I asked for the remaining amount left on the balance, so I could write a check for this exact amount. 2) I mailed the check in by certified mail the next day. 3) On 8/24/2012, the check cleared from my new checking account. 4) On 9/7/2012, I received a letter in the mail telling me that my account had been transferred to a collection's agency! 5) I IMMEDIATELY called People's United. They told me that they still showed I owed a balance. They "believed me" that the check had cleared, but said the department which could confirm that was closed for the weekend. 6) I was told they'd call me on Monday to clear this up. I missed (what I believe) was their call by 2 seconds. When I tried to call back right away, it said the number was disconnected! Google confirmed this is STANDARD customer service for them; they call you and you CANNOT CALL THEM BACK. 7) About an hour later I started getting calls from the collection agency. What is the amount of this debt, you may wonder? $36. The account has been closed for less than a month and People's immediately sent it to a collection's agency even AFTER I paid it. I'm utterly baffled by the completely awful, horrific level of customer service. NEVER again. DO NOT sign up for People's United.

I can say one good thing about People's, which is that the customer service at their Vergennes…read morebranch is good. Other than that, I have had a nightmarish experience using them as my mortgage lender, mainly dealing with their loan processor in Brattleboro but also their rep in Rutland, after the Addison County rep quit a few weeks into our process with them. They are not responsive; they are incredibly difficult to deal with; they are rude and defensive when dealing with customers who are upset because the most expensive & important transaction of their lives isn't going smoothly; according to our lawyer and realtor they seem way outside industry standard with their requirements (e.g. 48 hours out from closing after we have the clear to close they now need more paperwork that was either sent to them previously or could have been if they'd asked for it two months ago, like the inspection, and they won't allow us to close with a personal property addendum for one piece of furniture even though it was in the contract they've had on file for two months now). I was only lukewarm on my personal banking experience with them due to their poor online interface for ebanking, but after this fiasco I will be closing all my accounts.

The One Credit Union is in need of an update. I have been a customer at this branch for well over…read more10 years! That also means I have had a line of credit with these guys for just about 10 years! I have done everything from auto loans, personal loans and I even have their credit card! (Visa card) The staff here really do care about their members. Customer service seems to be their #1 goal. They meet it with flying colors. Loan applications are stream lined and when you stop in it can be a quick in and out! But they always have that personal touch with every member. Just whatever you do don't use the word bank! They will remind you that its a credit union! Something that they are proud of and they should be. Their online web site has also recently been updated. Everything is real time and you can review your loans and accounts from the same screen! It makes for easy money transfers and paying bills online has also just got easier! Huge, huge plus in my book. Mobile app is also available on your smartphone as well. (iPhone iOS & the Android OS.) It works just a good as the full site and its secure. So if your looking for money needs I'd really recommend looking into the credit union. They staff is amazing and the rates are just plain good and low! You just can't beat it!

I highly recommend American Community Bank. Every branch representative I've interacted with has…read morebeen friendly, knowledgeable, and professional to the highest degree. I have yet to encounter a problem they couldn't resolve and not only was it handled professionally but it was also expedited in a smooth and seamless manner. In a few words, the staff is consistently friendly, professional, and extremely knowledgeable.

I highly recommend Community Bank , branches in the old North End, South Burlington, and Williston…read more. The bank representatives are friendly and helpful and professional to the highest degree. I have yet to run into a problem that they couldn't resolve in a professional manner , first of all; secondly, it was expedited in a smooth, seamless way quickly. I find each Community Bank bank representative to be so knowledgeable and helpful in a number of matters, that would likely stump other bank tellers in other banks. These are matters of internet scams, cancelling debit cards when needed- be ASSURED that Community Bank "has your back". This is very reassuring. Many thanks to you.