My dad has lived in Great Falls for about 40 years. As far as I know this is where he has always…read moretake his car, and I have continued to bring my car here. The guys are friendly and always do a great job repairing my car. This is a place you can trust!

The owners were able to schedule me in on short notice because I was from out of town and headed…read morehome the following day. I needed the leaking oil pressure sending unit replaced and they were able to repair it in a timely manner for a reasonable price. The owners are nice, old school and knowledgeable.

I purchased a new Camaro LS from another dealership and I wanted an oil change and fluid check at…read moreCity Motor Company. These people checked my entire car including tires and pressure. They confirmed that my car is in show-room condition. They treated me like a celebrity and guided me to a very nice waiting room, and people just walking past the area kept asking if I would like coffee or anything else. The service was fast and clean. This is the company that will be servicing my vehicles from now on.

I brought my 2017 Chevrolet Traverse in for an oil change and when I got it back my middle console…read morelid was broken. I noticed when I drove off that the plastic part that holds it down was broken off so I got a new lid and put it on myself. I will not be bringing my vehicle back to them.

This is the BEST place to take your automobile hands down!!!! Always perfect service. I am always…read moresurprized at how fast and how reasonably priced they are. I will never take my vehicle anywhere else! #15thStServiceCenter If your not taking your vehicle here you should be!

Shortly after moving to Great Falls I went to 15th Street Service Station. I had a lot of work done…read moreto my truck. They were extremely kind, professional, honest and straightforward. They were great at explaining to me the issues the vehicle was having or could have, and kept me informed and involved in all decisions and updated me with any possible price changes. More recently, I was involved in an accident. I chose 15th Street as the tow company. The tow driver picked me and my truck up. I was a bit shook up. I have no family here and was having an "i want my daddy" moment and Gary was very patient. Helped me out of my vehicle, as the door was stuck shut, explained processes to me. He helped me find words when I was too shook up to find them myself. He drove me to More than one car rentals, waited for me to get a rental. he went out of his way out of the kindness of his heart and made being far from home seem not so far.

By far the best buying experience I have ever had!! The car is awesome!! Actually more than I was…read morelooking for but I got a great price. There was no pressure or any surprises at the end of the sale. I will definitely buy from City Toyota again and would recommend them to anybody.

Emily was a great no pressure salesperson. Allowed me to take me time, do research and come back…read morefor another test drive and checkout of the truck. Then did all the legwork to make the sale easy as could be.

I try to get all my auto work done here! And with a 155,000 mile vehicle, I can tell you two…read morethings: 1) like any good auto repair place, they stay plenty busy. Sometimes a bit problematic, but that's a good sign! They're worth scheduling and waiting for. 2) I plan to drive this rig another 50-150,000 miles and these are the guys to see me through. If your reading this, good luck with your auto issues : )

I should update this. My 4 Runner ended up being in the shop for six weeks without hearing a word…read morefrom them. Every other week I would call and be told the mechanic would get ahold of me and never heard from them. After the sixth week I called and asked to schedule a call with the manager for the following week. The next day they called and told me the vehicle was ready. They never fixed the coolant leak.

I've sent several good friends of mine with Cadillacs and classic cars. The work was done…read moreproficiently and affordably by people who have a strong passion for what they do.

Fritz is awesome. My wife broke down in Great falls and no one had time to look at the car. Fritz…read moresaid he could now she got it there he took care of it and on their way they went . Thank you Fritz

The service team is great, the sales team is horrible. I bought a 2018 Jeep renegade trailhawk…read moreafter my 2015 trailhawk was totaled in an accident. The price was outrageous, but it had low mileage, And it had the navigation I have always wanted. Before driving off the lot I engaged the navigation it showed me in Canada and I live in Montana. I called over the salesman and he had no idea how to correct it, he asked more senior salesmen and they didn't know anything. It was getting late so I took it home , I followed the book and tried to reset it myself, no luck, called Mopar no luck, even called Serious. The next day the service dept suggested disconnecting the battery and that would create a reset. I took it back to Lithia and the did the reset,still no navigation. When I requested it be repaired LITHIA said they said they would have to CHECK THE WARRANTY. Really! This car was sold as a certified pre owned vehicle. Lithia then agreed to replace the navigation because it was covered by warranty. I also told them I had discovered a slash in the passenger side head rest, I also wanted that fixed. I was told by Lithia they would fix it for $495.00. I had the car for less than 2 weeks, but lithia kept insisting "how did they know if I didn't slash it". Fast forward, I went to pick up the car,spoke to service and they were never told about the headrest other than it need to be replaced. NO COMMUNICATION to service from sales . Service said they could find a cheaper one for $59.99 and the would pay half (I was in). I get ready to leave and a light comes on saying audio sound was not engaged. Thank God I didn't leave the lot, took it back to service they ran diagnostics and said the radio was bad it would have to be replaced. REALLY,THIS IS THE NEW NAV/RADIO THEY JUST PUT IN.  All I can say is don't leave the lithia lot until you do a detailed inspection with a magnifying glass and make sure everything is working the way you want . I never intended to get another car, but when I was hit and my car totaled I had no choice. If you go to LITHIA MOTOR IN GREAT FALLS BE CAREFUL!!!!

I am writing to formally bring to your attention an unacceptable experience I had with your sales…read moredepartment, specifically involving salesperson Tristan Polk, regarding my 2019 Chevrolet Suburban 1500. After listing my vehicle privately on Facebook Marketplace, a representative from your dealership reached out to express strong interest in purchasing it. After reviewing photographs and the vehicle identification number (VIN), your sales staff explicitly confirmed that the asking price was acceptable and instructed me to bring the vehicle to your location for final disposition. I have retained saved digital records of the Facebook Marketplace communication where your dealership explicitly confirmed in writing that the price looked good. Knowing this required a 3-hour round trip from Grass Range, I agreed in good faith. During the initial drive to Great Falls, the vehicle's transmission failed. Demonstrating complete transparency, I brought the vehicle to your lot and informed your team of the issue. During that first visit, Mr. Polk offered me $8,000 "as-is" for parts. I explicitly rejected that offer, stating that $8,000 was not enough and that I would take the vehicle home, replace the transmission and return to receive the full agreed amount. Which Tristan confirmed would be possible. I also asked Tristan if there would be any negotiating or if I would get a check in hand and be on my way, which he confirmed check in hand and be on my way. I hauled the Suburban back home and installed a brand-new remained transmission. I then "hauled" it 30 miles to lewistown MT to Courtesy Motors INC which is a certified shop to have the control module properly programmed and perform the required transmission relearn procedure--securing official documentation and a 3-year warranty on the unit. Once this was completed, I contacted your team again. Your representative re-confirmed the agreement and asked me to bring the vehicle back up. While I was actively driving to Great Falls today, Tristan Polk called my phone to confirm my exact arrival time "12:00pm" and assured me he could fit me in right away. Upon my arrival: 1. Mr. Polk walked around the vehicle, praised its physical condition, and stated it was exactly as described. 2. During this walkaround, Mr. Polk admitted to me that his manager had been upset with him regarding the broken transmission from my first attempt. Mr. Polk explicitly stated that he told his floor manager I was serious, that I was going to replace the transmission, and that I would be back. 3. I provided full documentation confirming the newly installed, warrantied transmission along with the certified shop's programming and relearn paperwork. 4. We completed a joint test drive around the block, during which Mr. Polk verified that the vehicle drove and performed flawlessly. Despite knowing full well that I declined an $8,000 "for parts" offer and spent significant time and money installing a brand-new remained transmission specifically to honor our full-price agreement, Mr. Polk stepped into the sales office for two minutes under the guise of "talking to a manager" and returned to flatly state, "We don't want your vehicle." When I pointed out that I had just driven an hour and a half at your explicit invitation and that no fault had been found with the vehicle, he immediately pivoted to a lowball offer $5,000 below our agreed price--a clear, deliberate attempt to exploit my travel distance and force a distress sale. Furthermore, this entire ordeal resulted in over 300 miles driven across two round trips, significant fuel expenses, and hours of lost time--all incurred relying directly on explicit, written assurances from your staff. This behavior constitutes classic bad-faith negotiation. Inviting a seller to drive three hours round trip under false pretenses, praising the vehicle's condition, and then attempting to leverage sunk travel costs to extract an unearned $5,000 discount reflects terribly on your dealership's ethics and operational integrity. I expect purchasing practices at a licensed dealership to operate in good faith. Alex..... here is my response to your " conscience" Double Standard on Vehicle Condition: On a vehicle of this age, an original transmission is almost guaranteed to have significant wear and risk of failure. You would have accepted and resold the vehicle in that condition without issue. Increased Value & Longevity: The vehicle now has a brand-new transmission, which dramatically extends its lifespan and directly increases its reliability for any future buyer. Proof & Warranty: The replacement is fully documented with a valid warranty to back up the work and protect the vehicle's operation. Claiming you cannot sell a vehicle with a brand-new, warrantied transmission--when you would have willingly sold it with a heavily worn, original one--is not a matter of conscience. It is simply an excuse to deny payment."

The mechanics found the cause of my cooling system acting up in a matter of a hours. My Xterra runs…read moregreat. I've been going to them for a couple of years.

Took my car in yesterday around 8:45. Owner went on a test drive with my son to hear the noise. He…read moresaid "sounds like a wheel bearing." 5 pm I receive a call saying " could not get into the car all day. They ordered new batteries for my key fob. Why couldn't they just call me so I could come down there and open my car? Today I received a text saying I needed a new car battery and they could not do anything until this was addressed. So I drove my car away from this business and the Battery was fine. What kind of way is this to run a business?

We were in a jam as we had a flat on our truck hauling a 8000 k camper. They were awesome here…read more Fixed our tire , checked the others out & got us on the road. All for 27.00 ...such a bargain . The young guy who helped us was such a hardworking young man. Thank you !

Thus place is filled with the most honest mechanics I've ever encountered. They are affordable,…read morefriendly, and go out of their way to not waste your time and money. Once I took my car in for squeaky brakes. They said my brakes were fine and didn't charge me a thing. Yesterday we took our car in for an engine check light and they suggested a treatment we can do ourselves. Also they are quick as can be. 5 stars all around! Thanks guys