While the workers were very nice my experience has been less than pleasant…read more I had a flood in my basement 12/29/19. We tore out the wet carpet and did the water clean up ourselves. Once insurance confirmed coverage I contacted Servpro. The project manager came out on 1/9/20 to assess what needed done. At that time I was told there was very high humidity and they would need to get dehumidifiers in to help dry it out. I had tile flooring which was lifting from the water. They sent it off fo analysis. I never heard from them for a few weeks until that was back and confirmed it was asbestos. Meanwhile, the high humidity damaged the electronics of my furnace requiring a new furnace. This had to be done before Servpro could do their repairs as I randomly had heat and the temperature outside was in the teens...still no dehumidifiers were brought in. They were finally able to begin on 2/11/20...44 days since the flood. They scrubbed floors and put dehumidifiers and air handlers in for less than a day. They finished the removal of the tile 2/14/2020. I heard the project manager come about an hour before they finished telling them the things that still needed cleaned and it would take a few more hours yet. They left an hour later, I left for work. When I went down the next day to hook my internet cable back up that they had unplugged I found filthy cables all wrapped up. They were so careful to seal the basement off due to asbestos but then left these with who knows what on them. The wooden wall and wooden bar were filthy a couple feet from the floor up from the splashing of whatever they used on the floor. There was a dirty film on my utility side floor that they had "cleaned". I had a brand new ringer bucket ruined by black stuff splashed all over the outside. They removed the heavy wooden door separating the sides and not only lost the pins but I had to go purchase new ones and hang the door back up myself. The first time I went to do laundry they had unhooked the dryer vent from the wall when they put my dryer back and lint blew all over. I had to move the washer and dryer to hook it back up. While doing this and reaching for the metal tape on the shelf above a table a carpeted 2"x12" fell on my foot. It had been leaning on a barstool at the far end of the basement but when they moved things around they put it on the edge of a table. I didn't even know it was there until it fell as I didn't put it there. I incurred in upwards of $1200 in medical bills. I called the project manager back out. He had a crew come back to finish cleaning (March 5-it took a couple phone calls). I showed him where the 2"x12" had been placed and was told to turn in my medical bills. Here it is May 6 and I am still fighting with them over paying the medical bills. I have a balance insurance didn't pay due to "overlap" but it is less than the medical bills. The slogan on the commercials and the back of the trucks "Like it never even happened"...it is 4 months later and I still very much know it happened. ** added to respond to the comment left by Albert Atkins... You are correct about the survey. At the time of "completion" it was already 2:20pm and I needed to be leaving for work in less than 20 minutes. I had not yet been down to the basement to find everything I did. They basically showed me quickly the floor where the tile had been taken up. I overheard the project manager (I was still upstairs) telling them less than an hour before that that they would need several more hours to finish cleaning up...the wooden wall, the bar, the stairs etc. I assumed they would be calling at the beginning of the week to schedule to come back since they didn't have much time after he left. It wasn't until the weekend that I had a chance to go down and plug my internet back in and then started finding things. It wasn't until Tuesday that I did laundry for the first time and discovered the dryer vent was not attached after they had moved it. I made a call and the project manager came back out. I showed him all of these things. I told him and showed him the 2"x12" that fell on my foot when I had to move the washer and dryer back out. He saw my foot and knew I had been to Urgent Care and had an appointmentthe next day at an orthopedic. He is the one that told me to turn my medical bills in. He was to send a crew that Thursday or Friday-that did not happen. I called again and finally got a day scheduled for them to come finish cleaning. I emailed the project manager a couple times and never heard back. He was to find where the lost door pins went. The crew that did the asbestos tile floor also left their respirator on a filing cabinet in my garage. If they were wearing hazmat suits and sealing things off this should not have ever been. It is very disappointing to know that you have people complete a survey before they even have time to make sure things are right. I still have yet to even receive any copies of the paperwork of what was done.

Our basement flooded and Joe at SERVPRO was so easy to work with. He and his staff are highly…read moreethical and and so friendly, professional an courteous! I would recommend them to anyone needed water mitigation services. They were also speedy and always came out when they said they would. I can't say enough good things about this company!!

service was efficient, friendly, respectful. This company was referred to us by our local Peterman…read moreHVAC contractor , as they just cleaned our furnace. The additional cost of duct cleaning is difficult to evaluate @ $1100+ for 2 story 16 yr old house, the two service costs back to back is a hefty price. However, It is amazing how much comes out of the ductwork, so we are happy with deciding to do it. I would suggest to everyone they get the two services done together, and we would recommend both companies.we are very happy overall. PS Jarvis and Nicole were a great combination of social and Professional. Service Date 5/8/2025

Nicole and Allen where friendly and very good workers. My carpet looks wonderful. Thank you…read moreShambaugh for another great cleaning

Alex and his staff are true professionals…read more I called him after serv pro was in my house. He helped me realize how little they knew. The job was done well. It was explained to me in advance. Costs were clear and less than I expected. I highly recommend Alex and his team.

Alex was amazing! He responded very quickly and came out the next day to diagnose our issue and…read morerecommend treatment plan. Extremely professional and knowledgeable. We would definitely recommend.

Hired Certified Restoration & Squeaky Peak last spring to clean my fence, and it turned out…read morebeautifully! Great service by the gentlemen cleaning, and they brought years of grime off the fence to make it look brand new! Very happy with my service from them, definitely recommend them and will go to them for any other cleaning needs! Very happy with the service provided!

We hired Certified Restoration after a leaky dishwasher ruined all of our flooring. They came out…read moreand told us that they would be a mediator for us for our insurance company and that they would take care of the ruined flooring. They also told us the would help us coordinate all of the repairs needed with our insurance company. When Certified Restoration came out to our house to remove the flooring they damaged a closet door and poked a hole in the ceiling of our garage. The damaged door was noticed immediately and pointed out to them. Photos of the damage were taken as well. However, the ceiling in the garage was not noticed until the next day. When we asked what would be done about the damage to the house, they told us that they didn't damage anything. They did finally admit to damaging the door and offered to fix it, but they refused to fix the hole in my garage ceiling. After they had gathered their equipment, they told us they would be in touch with us in the next few days regarding next steps. After we failed to here back from Certified Restoration, we actually got in touch with the flooring people ourselves. After a week or so of working with the flooring people and the insurance company ourselves, we finally contacted them about our damage door to determine what they planned to do about it. Larry finally reached out to us and told us that they didn't break anything, and refused to fix our door until we provided them with the photographic evidence of their damage. Larry's solution to his company's error was that we fix the damage ourselves (an expense of $600.00) and he would waive the $250.00 visit fee. This is a fee that he claimed the insurance company didn't cover (they did cover it). Obviously we declined this offer. Larry took the door with him and said he would fix it and bring it back. We didn't hear from him for over a week. When Larry finally returned the door to us he was extremely rude to my husband, used foul language towards my husband and implied that he was a liar. He told him that our home was crappy and all of our belongings were crappy and that's why the door broke. He then brought up the $250 visit fee again. I asked if he had run it through the insurance company and to provide me with their denial, because he had told my husband that he had ran it. He then told me that my "husband says a lot of things." I eventually had to go to my insurance company myself to find out that it was denied because he had coded it incorrectly. I am now finished with this company, and they have been paid in full. I want to warn others of what they are getting into.

I wish I could give him six stars. Quality work, very fair price,attention to detail,…read moreperfectionists (in a good way), very responsive when I needed to get ahold of him, friendly and honest. Very flexible with the schedule. He even offered to work in the evenings so that he could start earlier. He went above and beyond multiple times. Nearly every person I know has had nothing but bad experiences with contractors. Not with guy.. I couldn't recommend him more highly.

From the owner: Home imp, carpenter,handyman in ohioread more

We had a disappointing experience working with Scott Blackwood. After waiting over 24 hours for an…read moreinitial estimate for mold remediation, we received a quote that appeared significantly overpriced and included services that could not be clearly justified. When we requested a revised estimate, Mr. Blackwood became uncooperative and declined to assist further, citing our delay in scheduling--despite less than 24 hours having passed since the quote was provided. This was our second engagement with AdvantaClean, and unfortunately, it will be our last.

Scott visited our home and was very helpful in determining how to correct our attic ventilation…read moreissue and restore our attic. His team of Chip and JR arrived on time and did an excellent job. They were very friendly, explained the process, kept us apprised of their progress and cleaned up afterwards. Our attic looks amazing!

They were very thorough, knowledgeable and professional. We were pleased with the results.read more

Kam did an amazing job steam cleaning our sofas and carpet. He communicated well and came a few…read moredays after I contacted him. it was SO worth the price as well! I highly recommend their services.

We just had a new metal roof put on last week. service was great. Workers very polite and friendly…read more Cleaned up everything and no mess left! Would highly recommend!

I would recommend that future customers read carefully the "Color Disclaimer" section of the Owens…read moreCorning" shingle literature & take some time to research their color selection. I made a snap decision on a shingle color from a small sample while talking to the TLC rep for ten minutes and have regretted that decision ever since. The TLC rep made no mention of researching the color selection so it is up to the customer to do so. To be fair the roof job went very well. All of the TLC employees were friendly, professional & showed good workmanship. I would recommend TLC to anyone but would caution them on their shingle color selection.