Regina was very friendly and helpful. Highly recommend this store if you want to do hard…read morelaminations.

I come to Office Max for all my printing needs. I've had…read morebaby shower invitations, cake toppers, and lamination all done here and it's always so smooth! They allowed me to place my baby footprint photos meticulously in the laminate paper so that I could save some money which was awesome. They have a self serve area where you can print, table, cut, etc. without any staff interference. I took advantage of the small seating area to cut all my feet out which was nice and relaxing. They have a quick and easy pick up process with two shelves- one for photo and another for all other store items. Only con is that I ordered a custom address stamp for my Christmas cards which was supposed to be available next day for pick up but unfortunately they don't have any in stock and neglected to call or have any documentation on the website. Big bummer. BUT they were able to get another stamp order going and I was able to get a larger size stamp without having to pay the difference.

They placed my order for business cards in-store ! I paid on the spot. It turns out they placed it…read morewrong, so they cancelled it and created a new one without telling me. Never reached out to me saying that I needed to pay for the updated ones (no email or phone call). So here I am 2 weeks later, checking in to see where they are at with the cards. I was told the process was never started because I haven't paid. I need my damn cards. Trash

You dont need a tone of pictures. The location is under construction, but you can tell that it is…read morebarely noon and the floor has not been vacuumed from the previous day. The frustration is coming in to the printing services now a second time and then the employee tells you they don't know how to use the system at all (hits now i am a employee not getting paid to train your staff- make it make now I'm an employee night, since leadership )and hoping that they print on your labels correctly so that you don't rest any more time or paper.not sure what's going on or if this location is under new management, but we have to do better and how we train our employees and make sure that the communication and clear so that there's a proper expectation. It is frustrating that the staff argues with you after sharing they dont know how to use the system. Smh and then turns the screen back to you to figure out which label needs to be printed out. This also may be a personal growth for me and learning more patients. As a small business owner, you have to learn to work with other people, regardless of their lack of customer service skills.

The store really does seem to have all of your office needs, plus some things I didn't expect…read more There were more notebooks and planners than I could count (who knew there was such a demand!). I also found a lot of calendars: small and large desk calendars, wall calendars, day by day calendars. And, this review is in February and they are still full price. Other than that, they sell office furniture: desks, chairs, shelves, filing cabinets. Many pieces are available for you to touch and try out. I found two rows of printers, along with an entire row of printer ink options. In the center was a small computer area. In the back of the store there were many discount end caps, from decorative desk items to children's toys. They sell computer and office software, and, right now, tax materials are available. There's so much else, so check out the pictures! I wasn't bothered by anyone as I walked around. Two people asked if I needed help and politely left when I said no. That said, the person at the register was false-friendly and obnoxiously enthusiastic. She also had an aggressive memorized speel to try to sell some kind of membership, which I declined quickly with the answer to a single question, but it threw her off, so she continued talking until she caught herself. Someone needs to get her to chill out and act like a real human. Overall, this is a solid office supply store.

Stay away from this store and its print/copy center. I would give this location zero stars if that…read morewere possible. Due to its convenient location, I continued to give this copy center multiple chances--more than three--to complete an order correctly, but each time resulted in poor service. Not only does the staff lack a basic understanding of how to perform their job properly, but the manager also appears to be lacking the skills necessary to effectively run the store. After a significant amount of wasted time and frustration, the manager advised that a credit would be applied; however, it was never processed as promised.

Possibly not the review that Office Depot is anticipating, hoping for.... but I'd been to several…read morestores already searching for multicolored paper clips to, um, make diy Barbie clothe hangers with. And Office Depot delivered!! My Granddaughter will be elated! She shoots! She scores! Grandmother points!!

It is early April 2024 and I called the number for this store that is listed here and talked to a…read morevery nice lady who ended the call saying, "Come on in now!" because she was going to help me through how to use the self-service machine for printing from a flash drive. I went to this location and not only was it CLOSED permanently, but there is not so much as a SIGN on the doors or window letting a person know where they have moved to. According to someone at the store next door they moved only a few months ago. Other than that information, I got nowhere as I don't have a mobile phone. So sue me! I'm 70 years old and I don't WANT one! A nice lady (a customer there) said to them, "Won't you look up the address for her on your phone?" and no one answered. As I walked out of the store the nice lady was also leaving and she said, "Maybe they will help you at HEB. They make copies there." I asked if they would make copies off a flash drive and she didn't know, but the HEB was just a hop away so I went to the office station there. No, they don't print off of flash or thumb drives, but a nice guy at customer service was kind enough to look up the address for me for the Office Depot which was going to close in one hour or less. I know my way around Austin enough that I could find it by the address, so that was great. Then I get to the Office Depot and one thing I was not told when I had called earlier (other than that they had moved) was that I needed a mobile phone to use the self-serve because they email you a code number that you have to put in the machine for it to work (I guess in case you stole a credit card). Oh great. I don't have one. However, another VERY nice person who was at the self-serve machine helped me out. In case anyone needs to know, I hope I am remembering correctly, but the Office Depot I finally made it to is at 2622 W. Anderson Lane at the SECOND entrance to a shopping area you come to on your right if you are going due on Anderson Lane from Burnet Road. Phew. Really they should at LEAST put on their phone message a number to push "if you need the address that the store on W. Burnet Rd. moved to, press this number." Sheesh. I guess they don't need customers very badly.

Found everything I needed. Good prices. Clerk notified me of a special I qualified for. Left an…read moreitem in my basket and clerk ran out to my car to bring it to me. Awesome!!!!

The other day I visited to get some printing done. I was fourth in line and one lady was assisting…read morecustomers. She spoke with the customer first in line for ~ 5 minutes. Sensing a long wait I decided to return another day. Two days later I was third in line and another customer got on line behind me. The same lady was at the print desk. After waiting a few minutes watching the discussion at the desk the phone rang and the print desk lady picked it up and began conversation with the caller. I looked around the store and realized that no other employees would be assisting. I left the line and sought out a manager who was near the registers. I described the situation and explained that the customers that came to the store and were waiting in line had to now wait for the person who called to be helped first. I told him how wrong this was in terms of business practice and common courtesy. He never asked how he could help and I left the store. I won't be returning because I don't patronize businesses that treat customers this way.

Not friendly or helpful…read more I went to a different office depot yesterday to have a passport photo cropped and printed, but there was an issue so I had to come back to get it redone. Since it was a different store, I was more than happy to pay a second time. But the lady at the counter insisted that she did not have the software to print it to passport requirements. Again, thats fine (although annoying), if you don't know how then you don't know how. My issue was with her attitude. I am coming in as a very patient customer who has already paid $20 once to have this service provided, and willing to pay again. And this lady is acting like I ruined her day by even asking. My time was wasted, and my already not great day was made a little worse by this associate.

The young lady at the print and copy area Never assisted me said she was coming, but she never…read morecame. I sat there and I waited at the Copier. She blew me off. I stood in line for about 30 minutes the cashier was just chatting up a storm with the girl upfront. These people just waste your time I left without purchasing anything.

Website says 2 handicap carts available at all times. No carts, no apologies…read more Roamed the store with out finding the advertised product, no one ever offered to help. Finally collapsed in a display chair. Pushed myself around until I found a bigger chair. Rolled that around the rest of the store, out the door and almost to my car. No one cared. Should have put in the back. Never, ever again.

I needed a picture for my home studio printed out from my Etsy account and everything worked out so…read morewell. Security measures for the web protection and all less then $2 on card stock.

Lucky me. I have been looking for this printer for my small business and it's been over two months…read morewhere it's never in stock on sale or it is in stock and not on sale. Long story short, I went to the other side of town to get this item and I'm so glad that it was there. The staff was very friendly and very educational on their return policy which I wanted to know. They also educated me on the warranty and I added that to my purchase. This is a late Christmas gift and I'm so happy I have it + I only spent an additional $50 for the protection

Horrible!!!.. customer relations skills nonexistent from the young black male manager…read more He had more authority energy when trying to work out a small issue, than he did I'm here to help energy. Had the nerve to say the words "ITS NOT GOING TO CHANGE" w authority when I was trying to find a way where I can get printed what I wanted printed WITHOUT providing all my personal info including my home address just to get done what I waited 20 minutes in line to get printed. Since I was not willing to provide all of this personal information just to get something copied, he refused me service unless I submit to the personal information in full demand. No basic effective communication skills let alone a "higher up" skills. This location also seems HALF STOCKED, going out of business vibe!

Had to make quick copies for a presentation and the staff assisted me with cut and paste process to…read moremake my final presentation a success doing my crunch time. Way to go!

I was looking for a desk chair and I had the pleasure to be helped by John, he pointed out to…read moredifferent chairs and explained to me the different features. His help, amiability and patience helped me so much, I was clueless about all that information. It sounds easy to say I'm going to buy a desk chair but I was looking for the most comfortable and perfect chair since I will be doing back to school for few years. I felt getting a good chair would make my experience more enjoyable. Thank you John for making a difference and helping me get the right chair for me. I even got a discount and they assembled for me, best experience

I'm here every week utilizing the incredibly convenient services at this location. It was so…read moreawesome to get my TSA pre check done here! Moreover I can't tell you what a time and mileage saver it is that I'm able to ship out USPS AND FEDEX without having to separately drive to those individually waiting in those hellish lines. I almost don't want to share the secret! Special shout out to Dianah who often helps me at the shipping center. She's so lovely and helpful. Thank you!

Customer service in Print Services has really improved. Diana is a gem and went above and beyond to…read morehelp with my orders. I highly recommend taking your print jobs to the location on 5th St in Austin. 5 stars!