I have done 5 installations with NW Interiors and have been totally satisfied and impressed with…read moretheir customer service and quality of product and work. Kelly and Bob have gone above and beyond to make sure that the jobs were to my absolute satisfaction. I would highly recommend NW Interiors to anyone needing carpet or tile. Stop in their office/showroom on HWY 35 in Webster and meet Kelly. I sign off as a very satisfied customer. Tom

WARNING TO POTENTIAL LOCAL CUSTOMERS AND CABIN OWNERS…read more Like Mary K below, I noticed that cash flow problems seem to be an issue with this company. Something to be concerned about when you put down the requisite 65% deposit (or 65% of $4167 in my case) . Unlike Mary, the quality of my install was subpar. If you have a perfectly rectangular room, with no doorways or expansion into other areas, no support posts, nor anything unusual structurally, you might find this company adequate. They do a good job at installing rectangular slabs of flooring. I had specific installation requirements which were discussed during the initial walkthrough for the bid. Some of the finishing details of the completed job were NOT what I expected. I encourage readers of this review to view the pictures which I have posted. They explain a lot. Problem one was that we had discussed a brand new wood threshold which would be routed appropriately for the flooring to match up to. Instead of what was discussed, they left the old threshold in place and used a mismatched color of molding on an attempt to make it look as if it matches. I'm extremely disappointed. Problem two. During the discussions it was my understanding that the vinyl planking which was installed was going to be done in a seamless installation. Instead I ended up with a door transition I didn't expect. In researching the particular product I had installed, I did find that it is possible to do the seamless install which I expected. Additional additional tools and labor are required. I did not get what I wanted. Third problem. In my kitchen there is an island which is supported by a wooden post. Instead of using their specialized tool to make the flooring go underneath a carved-out niche, they stopped the flooring roughly 1" from the post. They then used a much darker mismatched molding to "finish" the job. To say it looked crappy is an understatement. Needless to say this combination of issues did not make me a happy camper. When it came time to pay the final 35% of the bill, I, like any other, brought up the issues I had. We agreed to meet, I believe, on a Saturday morning. I thought it was only going to be the installer coming over, but instead the male owner showed up with the installer. As I began to bring up the installation problems I experienced, it became apparent that it was the owner had no intention of fixing any of the installation issues. He was extremely rude, demanded his money, and also deliberately called me by my wrong name on several occasions. Actually there was one thing they agreed to do: To create a matching molding for the post in the kitchen. To be sure it "matched" the installer said he needed a "sample". At this point the installer removed one of the matching kitchen cabinet doors. In retrospect I realize he was doing this for "collateral." Of course it didn't matter in the end since I had paid the bill by the time they had walked out the door. It's been approximately 2 months and the problem they promised to fix is not fixed. I'm also missing a kitchen cabinet door! I quite honestly don't want to deal with or have the owner over to my house again. He is very belligerent, rude, and demands money for unfinished jobs. I understand now I'll have to get these problems fixed on my own to the cost of $200- $300.... the minimal cost for materials not including my time. My recommendation would be to avoid this company at all costs. Again.... look at the pictures associated with my account. Take particular note of my main account picture. This is where they tried to save money by not installing the threshold which they had promised.

We recently had a gas fireplace installed. We shopped a few different fireplace stores in NW WI,…read moreand found Copycat to be reasonably placed for installation and stonework. The installers did an excellent job, finished in the timeframe they had promised, and even helped us arrange with a local electrician to incorporate under-mantle lights into the design. We are delighted with our new fireplace. One suggestion: it would be helpful as customers are picking out their stone, etc, to see examples of Copycat's beautiful work, in addition to the trade catalogs and sample boards. Those decisions are tough, and pictures would be helpful, besides being great advertising of their quality work.

From the owner: Over 30 years of hands-on experience in fireplaces, chimneys, hot tubs, saunas, and swim…read morespas—backed by a third-generation, family-owned business you can trust. What truly sets us apart is our full-service approach. From expert sales to professional installation, chimney cleaning, inspections, and ongoing service, we take care of everything—so you don’t have to. Our team is known for delivering a “second-to-none” customer experience, focused on comfort, wellness, and long-term satisfaction. We’re not just selling products—we’re helping you create a space you love coming home to.

Mark was very courteous and professional. He and his…read moreemployee did a wonderful job on our shower! I would highly recommended his work!

We had Mark do an addition on our home and he was wonderful. Excellent communication, extremely…read moreknowledgeable and offered great suggestions to make the project even better, and answered any questions we had along the way. The project turned out just the way we'd hoped. He is very thorough and makes sure everything is done right. We are thankful we found a contractor that we could trust and knew was going to do a great job. He is an excellent person to work with and we definitely recommend him for any projects.

We built a large garage last year and used Northwoods as our vendor. They were prompt with…read moredeliveries. They answered our questions in a business like manner. They are a good family run business. It's refreshing not to have to deal with a big box " lumber yard". Thanks

From the owner: Whether you're tackling a small DIY repair or building an entire home, get the wood for your…read moreproject from Northwoods Lumber. Delivering products all over Webster, WI, as well as Burnett, Douglas, Polk, and Washburn counties, this company offers high-quality building materials at fair prices with the personal service that only an independent lumberyard can provide. This family-owned business offers a wide-ranging selection of state-of-the-art products, including dimensional, treated, and cedar lumber; sheathing goods; trim; drywall; and shingles. Along with wood varieties, they also sell construction and remodeling supplies like insulation, paints and stains, hardware, nails, and screws. Northwoods Lumber gives you personalized service you won't get at a big-box store. This independently owned lumberyard is the only place you need to go for all the materials you need when you're taking on a wood project. Visit them online or call them today at (715) 866-4238 to schedule a delivery.

I was a long time customer of Burnett Plumbing but last year they came out to fix an outside…read morefaucet. They took out my copper pipes and replaced it with plastic, the water pressure was cut in half and they charged me $500.00. Which I thought was outrageously expensive. I do not recommend Burnett Plumbing and will never use them again.

We had a plumber come out to fix a toilet leak. When he was done I asked how much we owed him. He…read moresaid we would get an invoice. Well we got one for over 240.00! . We were astonished at the price. My husband said he made a payment online. Later a gal. Called and said she would check her records but they couldn't find payment. I called later on and they said she no longer works at company. I told this new girl what happened and she said we didn't owe anything on bill ! We were so happy and grateful as my husband and I are very disabled. Later on the owner called us. He was very rude and said we owed money and no one at his business never told us to forget bill. Now why would we make something like that up. Then he said the plumber was at our house for a long time. Not true. Anyhow he hung up on us. Needless to say I would not do business with this company.