I have done 5 installations with NW Interiors and have been totally satisfied and impressed with their customer service and quality of product and work. Kelly and Bob have gone above and beyond to make sure that the jobs were to my absolute satisfaction. I would highly recommend NW Interiors to anyone needing carpet or tile. Stop in their office/showroom on HWY 35 in Webster and meet Kelly. I sign off as a very satisfied customer. Tom read more

WARNING TO POTENTIAL LOCAL CUSTOMERS AND CABIN OWNERS. Like Mary K below, I noticed that cash flow problems seem to be an issue with this company. Something to be concerned about when you put down the requisite 65% deposit (or 65% of $4167 in my case) . Unlike Mary, the quality of my install was subpar. If you have a perfectly rectangular room, with no doorways or expansion into other areas, no support posts, nor anything unusual structurally, you might find this company adequate. They do a good job at installing rectangular slabs of flooring. I had specific installation requirements which were discussed during the initial walkthrough for the bid. Some of the finishing details of the completed job were NOT what I expected. I encourage readers of this review to view the pictures which I have posted. They explain a lot. Problem one was that we had discussed a brand new wood threshold which would be routed appropriately for the flooring to match up to. Instead of what was discussed, they left the old threshold in place and used a mismatched color of molding on an attempt to make it look as if it matches. I'm extremely disappointed. Problem two. During the discussions it was my understanding that the vinyl planking which was installed was going to be done in a seamless installation. Instead I ended up with a door transition I didn't expect. In researching the particular product I had installed, I did find that it is possible to do the seamless install which I expected. Additional additional tools and labor are required. I did not get what I wanted. Third problem. In my kitchen there is an island which is supported by a wooden post. Instead of using their specialized tool to make the flooring go underneath a carved-out niche, they stopped the flooring roughly 1" from the post. They then used a much darker mismatched molding to "finish" the job. To say it looked crappy is an understatement. Needless to say this combination of issues did not make me a happy camper. When it came time to pay the final 35% of the bill, I, like any other, brought up the issues I had. We agreed to meet, I believe, on a Saturday morning. I thought it was only going to be the installer coming over, but instead the male owner showed up with the installer. As I began to bring up the installation problems I experienced, it became apparent that it was the owner had no intention of fixing any of the installation issues. He was extremely rude, demanded his money, and also deliberately called me by my wrong name on several occasions. Actually there was one thing they agreed to do: To create a matching molding for the post in the kitchen. To be sure it "matched" the installer said he needed a "sample". At this point the installer removed one of the matching kitchen cabinet doors. In retrospect I realize he was doing this for "collateral." Of course it didn't matter in the end since I had paid the bill by the time they had walked out the door. It's been approximately 2 months and the problem they promised to fix is not fixed. I'm also missing a kitchen cabinet door! I quite honestly don't want to deal with or have the owner over to my house again. He is very belligerent, rude, and demands money for unfinished jobs. I understand now I'll have to get these problems fixed on my own to the cost of $200- $300.... the minimal cost for materials not including my time. My recommendation would be to avoid this company at all costs. Again.... look at the pictures associated with my account. Take particular note of my main account picture. This is where they tried to save money by not installing the threshold which they had promised. read more

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Had a great experience with Northwest Interiors! Kelly has such good taste and was so helpful in picking out the right flooring. Bob made sure everything was measured and ready to go in advance of install. And I could not be happier with the finished results! Hats off to Bob, Aaron, and James for doing a fabulous job! Working with NW Interiors was easy and fun. I highly recommend. read more

Our first interactions with Kelley were wonderful and I was so excited to see all of the selections starting to come together. As it became time to receive the selections, the problems started... and there were many. The carpet was wrong, ordered multiple times causing delays, we never received a large portion of the tile and made the mistake of sending 4 boxes of LVP back with the installer for credit trusting that we would actually receive the credit promised. It has been several months of promises to return the credit and there is now sign that they will make this right without legal action, which I am currently contemplating. As all of these issues occurred, Kelley's demeanor became increasingly rude, including berating a contractor that I had to hire to finish the job. Stay clear of this company. They appear to have severe cash flow issues and are not interested in making things right for their customers when they cannot deliver as promised. read more

I had a typical and straightforward transaction with this company. However due to the expensive product and multiple very rude interactions I would never recommend. The women who works there might be going through something in her life (I want to give her the benefit of the doubt) but sure passes it along to others. I ended up using another company in the next town for something else and it was a completely different experience that I am so glad I had come across them for another order. They were very nice and helpful. The products they had were at a variety of prices that I found something that worked well for me. I have to say I'm being quite vague here because I don't want the owner to know/guess who I am - it's that odd/poor of an experience. read more

We made the mistake of hiring this company to install new carpeting in our lakehome. The carpet and pad that they installed are absolutely terrible. The cost was very expensive for what we got. We wonder what happened to the pad and carpet and if we even received the correct products. The installation was subpar and the pad is almost non-existent. We found out how bad this company is after the fact, unfortunately. We have other friends who had the same problem with Northwest Interiors. It seems that they do not get repeat business, from cabin owners. We have since found a different top-notch carpet installer in the area that we wish we had known about sooner. The owner was very rude, also. read more

Awesome service! Kelly was great to work with today. Let me really get into the process of selecting flooring, and let us take some samples home to try in the rooms. Even called to let us know of upcoming sales, and a projected date for scheduling installation. Highly recommend! read more

We used Northwest Interiors to do a complete flooring replacement. The job was well done, BUT, they were having CASH FLOW PROBLEMS as we paid our 65 percent down,per contract, and we were pestered daily to "flip a little money their way" so they could pay their contractors every Friday! NOT OUR PROBLEM! They misordered the amount of flooring and had to delay finishing for one week. We were okay with that, BUT, they called Monday to say they were 90 percent done and if we could send the check for the total they would get it in time to pay their contractors. This got unnervingly old quickly. Calling and texting, begging. All the time we interacted with them during the installation phase was very taxing. Did we forget to mention that they "found our entryway chandelier broken"? They didn't bother to even offer to pay for it. We weren't living in the house... Finally, we did pay for the work in under a week upon completion, as per contract!! read more

Working with Northwest Interiors was a pleasure. Kelly's knowledge about flooring was helpful in choosing flooring options for our summer cabin. Bob came out to the cabin the same day to measure. They were able to schedule the work within a couple of weeks, and the installers came as scheduled. The work was done for the estimated price. We love the new look! read more