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Euclid, OH

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Taxus Financial

3.0 (2 reviews)
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8 months ago

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1 year ago

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H&R Block

H&R Block

(1 review)

I usually file my own taxes but due the the new EIC laws and owning my own business I decided to…read morehave the professionals do it. BIGGEST MISTAKE!! Somehow my state got rejected and we found out someone had fraudulently filled my taxes and had them sent to an Emerald Card. After research we find out that I have to complete an identity theft affidavit and send everything in to the Ohio Department of Taxation. The tax preparation said they would submit a request for fee refund due to the mix-up and inconvenience. I call the state to check on the status of my return only to find out it was never mailed in. After not hearing from them I return to the office and Mark the manager would not even take the time to come out to speak he. He sent a message by the receptionist that he submitted the request and it was out of his hands. Two months later, still nothing. I call corporate who refers me to the district manager who then passes me to a manager in a year round office. She assured me she would take care of it. 4 months later and she will not respond to an email or phone call. At this point, to he customer service at H and R Block is HORRIBLE, from corporate all the way down to the local office. I'll never go back and definitely won't refer anyone there.

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Euclid,…read moreOhio, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local Euclid office to connect with a tax professional.

Taxus Financial - accountants - Updated October 2026

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