I usually file my own taxes but due the the new EIC laws and owning my own business I decided to have the professionals do it.
BIGGEST MISTAKE!!
Somehow my state got rejected and we found out someone had fraudulently filled my taxes and had them sent to an Emerald Card. After research we find out that I have to complete an identity theft affidavit and send everything in to the Ohio Department of Taxation. The tax preparation said they would submit a request for fee refund due to the mix-up and inconvenience. I call the state to check on the status of my return only to find out it was never mailed in.
After not hearing from them I return to the office and Mark the manager would not even take the time to come out to speak he. He sent a message by the receptionist that he submitted the request and it was out of his hands. Two months later, still nothing. I call corporate who refers me to the district manager who then passes me to a manager in a year round office. She assured me she would take care of it. 4 months later and she will not respond to an email or phone call.
At this point, to he customer service at H and R Block is HORRIBLE, from corporate all the way down to the local office. I'll never go back and definitely won't refer anyone there. read more
